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SureCritic / Hyundai Dealer / Kelly Hyundai / STEPHEN EBERHARDT
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STEPHEN EBERHARDT

Kelly Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(410 reviews)
86

Reviews of STEPHEN EBERHARDT

WH
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Wayne H.
Reading, PA
2020 Hyundai Palisade
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/15/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Slowest Oil Change Ever
We had our 2020 Palisade in for it’s first oil change, and it took over 2 hours!! After an hour and forty minutes the service advisor came out and said “oh the oil change was done 40 minutes ago, we are just waiting to have your car washed” When the car finally came back it was just wet, not washed, and it was another almost 20 minutes on top the one hour and forty minutes we already had spent there. Love my car, but will more than likely be getting our car serviced elsewhere.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 10/15/2019 03:00 PM

Thank you Wayne for taking time to complete our survey and your comments.
Your comments reflect a concern that we have been working on a couple weeks now. We have just aquired a new recon company and are still working the bugs out of it. 
Your time is valuable and we feel the same.
Please give us another opportunity to make things right and prove your last visit was not the norm.
I feel we can more than makeup for your poor experience with us.
We will do what is needed to keep you in "your good grace."
Looking forward to our next opportunity to exceed your expectations.
Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JB
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Jennifer B.
Orwigsburg, PA
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/26/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
J. Bowen
The maintenance person I dealt with was very courteous and friendly
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/27/2019 04:18 AM

We apoligize that we were unable to provide you with a 5 star service experience.
We strive to to earn and provide 5 star service on a continual basis.
Please feel free to contact me personally if you have any suggestions.

Thank you for your business.
Have a great Holiday!

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Leesport, PA
2014 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/05/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Could keep service managers longer so they could know you better and YOU can get to know THEM better.
Could keep service managers longer so they could know you better and YOU can get to know them better.
Not Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/06/2019 06:47 AM

Thank you for your suvey.
Looking forward to getting to know you better.


Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
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STEPHEN EBERHARDT
SS
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Sharlaine S.
Shenandoah, PA
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/05/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Incomplete work
I have a part that's wearing and will continue to wear but it was not fixed under warranty instead I have to wait until I lose my steering
Not Recommended
Ashley S., Service Manager from Kelly Hyundai responded on 11/05/2016 02:29 PM

Hello Sharlaine, I am sorry we were not able to assist you in your service needs. I would love to hear more feedback from you and will be calling you next week. We always would love to hear how we can improve our service department. Thank you and have a great weekend. Talk to you soon! 

Ashley Koch
Service Manager
(484) 223-4902
Employees worked with
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STEPHEN EBERHARDT
CA
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Carrie A.
Aldan, PA
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/02/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Too pricey
This dealership is over-priced. I will be taking my car to a different place in the future.
Not Recommended
Ashley S., Service Manager from Kelly Hyundai responded on 11/02/2016 01:12 PM

I am sorry we were unable to help you with pricing.  I appreciate you filling out our survey and your feedback.  We always are looking to improve our service department. I will be contacting you shortly for more details on your experience. 

Ashley Koch
Service Manager
(484) 223-4902
Employees worked with
SE
STEPHEN EBERHARDT
BS
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Beverly S.
Reading, PA
2015 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/03/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
everyone is pleasant
I think 2 hours is a bit excessive amount of time for an oil change and car wash, next time I will have someone pick up the car as sitting there 2 hours is more time than I can spare when I get an oil change
Recommended
Ashley S., Service Manager from Kelly Hyundai responded on 10/03/2016 06:24 PM

I apologize for your long wait time. Hopefully the next time you are in we will be able to accomodate your time.  We know your time is valuable!  I will be in contact with you shortly. We appreciate your feedback and your business! 

Ashley Koch
Service Manager
(484) 665-0130x2414
Employees worked with
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STEPHEN EBERHARDT
RC
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Rose Marie C.
Breinigsville, PA
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/21/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
the first vehicle I purchased there was a winner, so I returned and scrapped the idea ofpurchasing a Subaru.......now, not sosure I made agood choice......the issues are still relavent.
I sent several of my co-worker to purchase from Freedom and they did....unlikely to happen in future.....
Not Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 09/22/2016 07:09 AM

Thank you for the survey.

Your opinion is incredibly important to us.
I will be reaching out to you to get see if there is anything else we can do for you.

We are grateful for you and your business.

Have a great day!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employees worked with
SE
STEPHEN EBERHARDT
PH
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Paula H.
Bethel, PA
2008 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/29/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It's OK, just so damned expensive.
It's OK, just so damned expensive. We've spent over $4000.00 in the last year on transmission repairs.
Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 08/30/2016 04:16 AM

Thank you for the survey.

I agree with your comments about the cost of the repairs you had done. They were expensive. Please feel confident that the repairs were performed properly and you feel safe in your vehicle.

We are grateful for you and your business.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employees worked with
SE
STEPHEN EBERHARDT
LM
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Luciana M.
Minersville, PA
2012 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/25/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Courteous and professional.
A learning experience each time. Questions are answered and informative. Will return in a few months for inspection.
Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 08/26/2016 05:10 AM

Thank you for the survey!

We are grateful you are willing to drive farther to come to us.
We want you to feel welcome and satisfied for making the trip.

Please let us know what we can do to deserve a 5 star for your next visit with us.

Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Mohrsville, PA
2013 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/25/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nice people, just takes long.
The staff is nice, but it tends to take long for a standard oil, lube filter and tire rotation. I waited 2 hours and they didn't even rotate my tires. I'll continue to go due to warranty coverage but may pursue alternative options once that is done.
Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 06/25/2016 11:05 AM

Thank you for the survey.

I do apologize you were not completely satisfied with your last visit with us.
Your complete satisfaction & confidence is our goal.
Thank you for your business.
Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employees worked with
SE
STEPHEN EBERHARDT
BW
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BARRY W.
Sinking Spring, PA
2013 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/26/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Sales Team and product
I love my car but their service dept. stinks. The people performing the work are sloppy and careless. I've gotten my oil changed already and later found oil dripping on my garage floor because they couldn't take the time to simply wipe up what drained onto the undercarriage of the care. Lazy!
Recommended
Jerry C. from Kelly Hyundai responded on 08/27/2015 07:58 AM

Hello

Thank you for the feed back- We do take pride in our repair and our process. we our sorry that this has happened-we have had a meeting with our techs-and our processes- to make sure this doesnt happen again.

Thank you

Hyundai Service Team

Employees worked with
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STEPHEN EBERHARDT
Verified Customer
Hamburg, PA
2014 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/10/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
recall service
Steve in the service center was very helpful and explained everything. The service team is always great.
Employees worked with
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STEPHEN EBERHARDT
AL
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Andrea L.
Frackville, PA
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
verified customer Verified Customer
10
Category: Service
Great Job
use original review
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/15/2021
Service Type: Repair
10
Category: Service
Great Job
I purchased my first Hyundai here. They got me in the vehicle i needed without the sales pressure. After purchasing second Hyundai elsewhere, I circled back around to Kelly Hyundai for convenience. And as with my first purchase there I got fast, professional service again. The experienced service department work behind the scene to ensure the up keep of your car. This is the go to place for sales and service. Great Job!
DANIEL E C. from Kelly Hyundai responded on 10/23/2021 05:05 AM

Andrea,

     Thank you so much taking the time to complete our survey! We strive to deliver 5 star service with every visit. I apologize you feel we did not provide you with that 5 star service we strive for at this visit. I would love to talk with you about it if you have the time. Please fee free to contact me either on my business phone (484-665-0130 ext.2416) or on my personal cell (484-388-0171). 

Daniel Carter
Kelly Hyundia
Parts and Service Director
Bus. 484-665-0131 ext. 2416
C. 484-388-0171

Employees worked with
SE
STEPHEN EBERHARDT
CA
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Charles A.
Schuylkill Haven, PA
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customer Verified Customer
10
Category: Service
Service
Excellent service.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/08/2021
Service Type: Maintenance
8
Category: Service
Great Service
Great Service
DANIEL E C. from Kelly Hyundai responded on 10/23/2021 05:05 AM

Tammy,

     Thank you so much taking the time to complete our survey! We strive to deliver 5 star service with every visit. I apologize you feel we did not provide you with that 5 star service we strive for at this visit. I would love to talk with you about it if you have the time. Please fee free to contact me either on my business phone (484-665-0130 ext.2416) or on my personal cell (484-388-0171). 

Daniel Carter
Kelly Hyundia
Parts and Service Director
Bus. 484-665-0131 ext. 2416
C. 484-388-0171

DANIEL E C. from Kelly Hyundai responded on 10/23/2021 05:05 AM

Charles,

     Thank you so much taking the time to complete our survey! We strive to deliver 5 star service with every visit. I apologize you feel we did not provide you with that 5 star service we strive for at this visit. I would love to talk with you about it if you have the time. Please fee free to contact me either on my business phone (484-665-0130 ext.2416) or on my personal cell (484-388-0171). 

Daniel Carter
Kelly Hyundia
Parts and Service Director
Bus. 484-665-0131 ext. 2416
C. 484-388-0171

Employees worked with
SE
STEPHEN EBERHARDT
AA
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Assumpta A.
Pottsville, PA
2020 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The environment
Overall service very satisfying
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/02/2021 11:22 AM

Thank you Assumpta for taking the time time to complete our survey!
We value your opinion tremendously.

We are grateful for you and your time spent with us.
We look forward to seeing you again.

Enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
AS
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Arthur S.
Hamburg, PA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
As I said before I only want what I wanted. I did not need a list of 'should do's'
They did the job in a timely manner
Not Recommended
STEPHEN C E. from Kelly Hyundai responded on 04/26/2021 02:06 PM

Thank you Arthur for the great survey!

Your opinion is very valuable to us.
Your vehicle is right at the first large service on the Hyundai/Dealer maintenance schedule.
Our only intent is to show you what Hyundai/Dealer recommends at your current mileage.
We know your vehicle is very important to you and only want to keep it running at it's best.

We are grateful for you and the time you spend with us.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
DS
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Donna S.
Leesport, PA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/17/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Pleasant & friendly staff . Excellent service
My car buying experience could have been a little better ( beginning of Covid ) however , service so far has been excellent !!
Recommended
STEPHEN C E. from Kelly Hyundai responded on 03/18/2021 05:30 AM

Thank you Donna for taking the time to do our survey.
Your opinion is very important to us.

We value you and the time you spend with us tremendously.
We look forward to serving you again.

Enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
BM
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Barbara M.
New Ringgold, PA
2021 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Kona
Repaired without appt., but felt tire should be replaced for free. Vehicle is only 3 months old.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 11/06/2020 05:14 AM

Thank you Barbara for taking the time to fill out our survey.

I understand your frustration about the tire.
I am glad we were able to get you fixed up quickly.
Here's hoping you won't have to deal with same situation again.

Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Morgantown, PA
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/07/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Car cleaning
Bought a brand new car- wasn’t really satisfied on how the car was “cleaned” and all the scratches I ended up seeing when I got home.... but my purchasing experience was excellent!! And krista was amazing!
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/08/2020 04:37 AM

Thank you for taking the time to fill out our survey!

Your opinion is very important to us.
We are grateful for you and the time you spend with us.

I am sorry to hear about the scratches you noticed after the purchase of the vehicle.
I am going to have someone reach out to you to make arrangements to have the scratches looked at.

Thank you again for your business.
Enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
BD
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Brad D.
Hamburg, PA
2012 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Driver mirror replaced
A bit expensive for the part but they did not gouge on the service time
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/06/2020 04:26 AM

Thank you Brad for the great survey!

Your opinion is extremely important to us.
We are grateful for you and the time you spend with us.

Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
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