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SureCritic / Hyundai Dealer / Kelly Hyundai / STEPHEN EBERHARDT
SE

STEPHEN EBERHARDT

Kelly Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(410 reviews)
86

Reviews of STEPHEN EBERHARDT

RS
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Randy S.
Mohrsville, PA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People are very friendly
every time that I have my car in for service it is done in a timely manner.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 02/17/2020 04:45 AM

Thank you Randy for the 5 star survey!

You have been a loyal friend & customer for a long time.
We are grateful for you and your business with us.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JB
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Jennifer B.
Orwigsburg, PA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and Efficient!
I was very pleased with the service dept.'s quick, efficient service.
Recommended
Corey S. from Kelly Hyundai responded on 02/08/2020 04:12 AM

Thank you Jennifer for the 5 star survey!

We are thankful for you and your business with us.
We look forward to your next visit.

Have a great day!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415

STEPHEN C E. from Kelly Hyundai responded on 02/10/2020 04:15 AM

Thank you Jennifer for the 5 star survey!

You have been a faithful & patient customer for a while now.
We are grateful for you and your business with us.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JD
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John D.
Pottsville, PA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
service manager was very polite and friendly. ordered mats.
service mangers were very polite and helpful they answered my questions and took me to my car and explained the questions.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 02/04/2020 12:56 PM

Thank you John for the 5 star survey!

We are truly grateful for you and the time you spent with us.
We look forward to your next visit.

Enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
DM
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Donald M.
Hamburg, PA
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service. The work is done right and on time.
The service I received from Steve Eberhardt was fantastic. He has been a real pleasure to work with. Knowledgeable and trustworthy!
Recommended
Corey S. from Kelly Hyundai responded on 01/25/2020 04:35 AM

Thank you for the 5 star survey!

We are grateful for you and the time you spent with us.
We look forward to your next visit.

Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415

Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Blandon, PA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service.
Jack help us out to buy perfect vehicles for us. Great Service.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 01/18/2020 11:57 AM

Thank you for the great survey!

We are thankful for you and your business with us.
Please do not hesitate to contact us for any vehicle needs.

Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
LN
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Lesley N.
Mohrsville, PA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great dealership
Great service; timely and everything explained. Very satisfied....just bought our 4th Hyundai with Freedom Hyundai. Loyal customers!
Recommended
STEPHEN C E. from Kelly Hyundai responded on 01/14/2020 03:47 AM

Thank you Lesley for the 5 star survey and the nice comment!

We are very happy to serve and are grateful for your business with us.
We look forward to your next visit.
 
Enjoy your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
TF
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Theresa F.
New Tripoli, PA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome service and friendly staff!
Everyone is always so nice, friendly, helpful and knowledgeable!

My only suggestion is: I wish they would replace the massage chairs. They were amazing! They were so great that I got one for my home. They were a definite added customer service benefit!!!
Recommended
STEPHEN C E. from Kelly Hyundai responded on 01/07/2020 10:13 AM

Thank you Theresa for the excellent survey & the nice comments!

We are thankful for you, your business, the time you spend with us. 
Have an awesome week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Orwigsburg, PA
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department Excellent
Recently, on two occasions, our 2014 Sante Fe sport suffered mechanical issues which forced the car into “limp mode”. Each time, the service manager at Freedom Hyundai made ever attempt to ensure our vehicle was serviced as soon as possible and provided a loaner vehicle for our use. I previously had a negative experience with the sales staff at this dealership but I cannot speak highly enough for the tremendous customer service provided by the service manager at Freedom Hyundai. He is an asset to that organization.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 01/07/2020 04:04 AM

Thank you for the great survey and the nice words!

We are grateful for you and the time you spent with us.
We look forward to your next visit.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
FW
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Francis W.
Orwigsburg, PA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car service
steve makes you feel welcomed at the service Dept. He is an asset to the dealership
Recommended
STEPHEN C E. from Kelly Hyundai responded on 01/02/2020 12:44 PM

Thank you Francis for the 5 star survey & the nice words!

It is our pleasure to have you guys as customers of ours.
I look forward to seeing you guys everytime you come in.

Happy New Year!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
WU
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William U.
Reading, PA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Location
This whole experience was wonderful. They took my car on time and I was out in no time. Service advisor was very helpful without being pushy.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 12/23/2019 04:35 AM

Thank you William for the 5 star survey and the nice words!

It is our pleasure to serve.
We look forward to your next visit with us.

Merry Christmas and Happy New Year!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JB
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Jennifer B.
Orwigsburg, PA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2019
verified customerVerified Customer
Category: Service
Great Service!
The issue with my Hyundi Tucson was a bit involved but Freedom Hyundai's service dept. was able to resolve the problem.
Recommended
Employees worked with
SE
STEPHEN EBERHARDT
JR
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John R.
Blandon, PA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The People
Second Time dealing with them , A Good Experience. ( THE Best).
Recommended
STEPHEN C E. from Kelly Hyundai responded on 12/16/2019 05:08 AM

Thank you John for the 5 star survey!
Thank you also for the nice words.

We really appreciate you and the time you spend with us.
We look forward to your next visit with us.

Happy Holidays!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JB
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Jennifer B.
Orwigsburg, PA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2019
verified customerVerified Customer
Category: Service
Great Service!
The issue with my Hyundi Tucson was a bit involved but Freedom Hyundai's service dept. was able to resolve the problem.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/12/2019
Service Type: Repair
Category: Service
Less Than Exoected Service Experience :(
This particular service experience did not meet expectations.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 12/16/2019 08:54 AM

Thank you Jennifer for taking the time to fill out our survey.

I am sorry for the inconvenience of your previous visit with us.
I understand your frustration. 
I know you have an appointment for tomorrow.
I want to take some time and explain why things worked out as they did.
See you then!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
WH
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William H.
Shillington, PA
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Free life time inspections
We bought a car from them back in 2011 and the car was totaled 2 years ago and still get free inspections
Recommended
STEPHEN C E. from Kelly Hyundai responded on 12/12/2019 03:48 AM

Thank you Williiam for the 5 star survey!

We value you and your business with us tremendously.
We look forward to your next visit with us.

Happy Holidays!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Tamaqua, PA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
GREAT PLACE
BEST OF THE BEST
Recommended
STEPHEN C E. from Kelly Hyundai responded on 12/10/2019 03:46 AM

Thank you for the great survey!

We are truly grateful for the time you spent with us.

Happy Holidays!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
MG
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Michael G.
Hamburg, PA
2015 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Fine But Future Service Shock
The only thing that was disappointing is that I was there a few weeks before to have the head lamp replaced which was not planned. When I left I asked about service that is needed for the car from the last oil change because I declined some of the service and I was informed that nothing was needed. As I am waiting for a simple oil change I was informed that the 75,000 mile service is recommended and was declined last oil change with a total of over $600 which I was not prepared for. I had to decline again and now wait until the inspection/oil change at 80,000. It is quite a shock when a customer is expecting a $50 total and then service is needed costing over $600 let alone the time it will take to complete the service which I was not prepared for. I wish I would have been told what was needed when I asked before not have it sprung on me waiting for a simple oil change.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 12/07/2019 03:53 AM

Thank you Michael for taking the time to fill out our survey.
Thank you also for taking the the time to explain your displeasure with your last visit.
I can understand your confusion.  When inquiring about an upcoming service, we should have provided you with a maintenance guide printout. That did not happen. I apologize for that.
We don't like giving surprises and I'm sure you don't like receiving them as well.
In the future, we can provide you with an upcoming maintenance service printout at your request.
We appreciate you and the time you spent with us.
Happy Holidays!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
GM
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Greg M.
Fleetwood, PA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Always a great experience !!!
Recommended
STEPHEN C E. from Kelly Hyundai responded on 12/02/2019 05:04 AM

Thank you Greg for the 5 star survey & nice comment!

We are thankful for you and your business with us.
We look forward to your next visit.

Happy Holidays!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JR
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John R.
Bernville, PA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Yhe people .
Service and atmosphere is nice.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 12/02/2019 05:01 AM

Thank you John for the great survey!

We are grateful for you and your business.
We look forward to your next visit with us.

Happy Holidays!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
DH
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David H.
Blandon, PA
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick service
Great service and friendly staff
Recommended
STEPHEN C E. from Kelly Hyundai responded on 12/02/2019 04:59 AM

Thank you David for the 5 star survey!

We are truly grateful for you and your business.

Happy Holidays!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
MP
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Mia P.
Sinking Spring, PA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service and accommodating
The service advisor Steve was very informative and accommodating to my needs concerning a car that I was potentially going to buy. He explained everything to me in a professional manner.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 11/22/2019 04:39 AM

Thank you Mia (and Doug) for the great survey!

You guys have been long time valued customers of ours.
We appreciate you guys and value your business tremendously.

Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
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