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SureCritic / Hyundai Dealer / Kelly Hyundai / STEPHEN EBERHARDT
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STEPHEN EBERHARDT

Kelly Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(410 reviews)
86

Reviews of STEPHEN EBERHARDT

AL
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Andrea L.
Frackville, PA
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
verified customer Verified Customer
10
Category: Service
Great Job
use original review
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/15/2021
Service Type: Repair
10
Category: Service
Great Job
I purchased my first Hyundai here. They got me in the vehicle i needed without the sales pressure. After purchasing second Hyundai elsewhere, I circled back around to Kelly Hyundai for convenience. And as with my first purchase there I got fast, professional service again. The experienced service department work behind the scene to ensure the up keep of your car. This is the go to place for sales and service. Great Job!
DANIEL E C. from Kelly Hyundai responded on 10/23/2021 05:05 AM

Andrea,

     Thank you so much taking the time to complete our survey! We strive to deliver 5 star service with every visit. I apologize you feel we did not provide you with that 5 star service we strive for at this visit. I would love to talk with you about it if you have the time. Please fee free to contact me either on my business phone (484-665-0130 ext.2416) or on my personal cell (484-388-0171). 

Daniel Carter
Kelly Hyundia
Parts and Service Director
Bus. 484-665-0131 ext. 2416
C. 484-388-0171

Employees worked with
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STEPHEN EBERHARDT
CA
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Charles A.
Schuylkill Haven, PA
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customer Verified Customer
10
Category: Service
Service
Excellent service.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/08/2021
Service Type: Maintenance
8
Category: Service
Great Service
Great Service
DANIEL E C. from Kelly Hyundai responded on 10/23/2021 05:05 AM

Tammy,

     Thank you so much taking the time to complete our survey! We strive to deliver 5 star service with every visit. I apologize you feel we did not provide you with that 5 star service we strive for at this visit. I would love to talk with you about it if you have the time. Please fee free to contact me either on my business phone (484-665-0130 ext.2416) or on my personal cell (484-388-0171). 

Daniel Carter
Kelly Hyundia
Parts and Service Director
Bus. 484-665-0131 ext. 2416
C. 484-388-0171

DANIEL E C. from Kelly Hyundai responded on 10/23/2021 05:05 AM

Charles,

     Thank you so much taking the time to complete our survey! We strive to deliver 5 star service with every visit. I apologize you feel we did not provide you with that 5 star service we strive for at this visit. I would love to talk with you about it if you have the time. Please fee free to contact me either on my business phone (484-665-0130 ext.2416) or on my personal cell (484-388-0171). 

Daniel Carter
Kelly Hyundia
Parts and Service Director
Bus. 484-665-0131 ext. 2416
C. 484-388-0171

Employees worked with
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STEPHEN EBERHARDT
BD
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Brad D.
Hamburg, PA
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2020
verified customer Verified Customer
Category: Service
Motor Warranty
The service team did a great job explaining the repairs and completed them in a timely manner! They also quickly addressed and fixed all our concerns and the service manager was especially helpful and informative.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/07/2020
Service Type: Repair
Category: Service
Motor Warranty
Dealership identified issue with the motor that was catastrophic. Hyundai has an extended warranty on the motor and the entire repair / replacement was covered by Hyundai!! I was informed that customer pay items such as new belts and hoses were optional but they were replaced without confirmation. The car Is not shifting right since the repair and we will have to take the car back to the dealer.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/08/2020 05:04 AM

Thank you Brad for taking the time to fill out our survey.

Your opinion is very important to us.

I am sorry your visit was not completely satisfactory to you.
Please give us another opportunity to regain your confidence and satisfaction.
I believe we can do that.

Enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
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STEPHEN EBERHARDT
JB
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Jennifer B.
Orwigsburg, PA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2019
verified customer Verified Customer
Category: Service
Great Service!
The issue with my Hyundi Tucson was a bit involved but Freedom Hyundai's service dept. was able to resolve the problem.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/12/2019
Service Type: Repair
Category: Service
Less Than Exoected Service Experience :(
This particular service experience did not meet expectations.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 12/16/2019 08:54 AM

Thank you Jennifer for taking the time to fill out our survey.

I am sorry for the inconvenience of your previous visit with us.
I understand your frustration. 
I know you have an appointment for tomorrow.
I want to take some time and explain why things worked out as they did.
See you then!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
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STEPHEN EBERHARDT
Verified Customer
Hamburg, PA
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/31/2019
verified customer Verified Customer
Category: Service
Good Customer Service
Requested to be contacted in regards to the way I received my recently serviced vehicle and the customer service was great. I was assured that my vehicle would be treated better upon my next visit.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/29/2019
Service Type: Maintenance
Category: Service
Poor experience, vehicle returned dirty
I am very dissatisfied with my most recent service at Freedom. I had requested an oil change and inspection. Both of which were done correctly however, the complimentary car wash that was given left my car looking worse than it did before with noticeable streaks left behind from the wash. The interior of my car was left with dirty fingerprints on my dashboard and on the window. Some sticky residue was also left behind in the window, presumably from the inspection sticker. On top of all of that, black grease was left on my door handle. If this is how serviced vehicles are now treated at Freedom, none of my vehicles will be returning to be serviced there.
Not Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/30/2019 03:48 AM

I apologize that we did not provide you with top quality service.

Your concerns will be discussed with our recon department as well as our technician(s).
We take these surveys and your comments very seriously.
It is our goal to provide top quality service on a consistant basis.
I will reach out to you to further discuss our actions.

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
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STEPHEN EBERHARDT
Verified Customer
Frackville, PA
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
recall and other items that required attention
Steve , the service manager was excellent in keeping me informed of the status of my vehicle and communicating to me other concerns of other items that needed attention. Could not ask for better service.
Employees worked with
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STEPHEN EBERHARDT
DV
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Debra V.
Frackville, PA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service
Service is excellent! Staff is helpful and always pleasant
Employees worked with
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STEPHEN EBERHARDT
JC
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Joseph C.
Brockton, PA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
no waiting to get service done. Everyone is very helpful .Will certainly return again
Employees worked with
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STEPHEN EBERHARDT
JB
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John B.
Whitehall, PA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
Everyone was very helpful and very pleasant.
Employees worked with
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STEPHEN EBERHARDT
Verified Customer
Fleetwood, PA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quick service
Friendly and fast service
Employees worked with
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STEPHEN EBERHARDT
DM
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Dianna M.
Reading, PA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very friendly personnel
I fell in love with Hyundai's when I got my first one. I love this one even more. Great cars. They people we have dealt with at Kelly Hyundai are friendly and trustworthy.
Employees worked with
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STEPHEN EBERHARDT
Verified Customer
Hamburg, PA
2014 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/10/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
recall service
Steve in the service center was very helpful and explained everything. The service team is always great.
Employees worked with
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STEPHEN EBERHARDT
Verified Customer
Hamburg, PA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
My service visit was exceptional
I was met by a pleasant service rep. He addressed every item of work being performed and the cost. I even received a 10% discount as it was my birthday
Employees worked with
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STEPHEN EBERHARDT
Verified Customer
Oley, PA
2015 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/03/2022
Service Type: Repair
verified customer Verified Customer
2
Category: Service
.
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DANIEL E C. from Kelly Hyundai responded on 02/08/2022 09:03 AM

Thank you for taking the time to complete our survey! We strive for 5 star satisfaction with every customer every time. I apologize if you feel that we did not achieve that while you were here visiting us. I would love to talk with you about your visit when you are available. Please contact me on personal cell 484-388-0171.

Dan Carter
Kelly Hyundai
Service Manager
C: 484-388-0171
B: 484-665-0130 ext. 2416

Employees worked with
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STEPHEN EBERHARDT
ML
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Maureen L.
Kutztown, PA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great experience
Friendly and knowledgeable staff. Kept me updated on the progress of my vehicle and returned it to me in a timely manner. The only thing I missed was a complimentary car wash?
Employees worked with
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STEPHEN EBERHARDT
Verified Customer
Reading, PA
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Outstanding
Knowledge of the service personnel. Accommodating to my needs.
Employees worked with
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STEPHEN EBERHARDT
JS
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Joann S.
Pottsville, PA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service and very timely.
Kelly Hyundai has excellent service and the wait is minimal. It is very easy to schedule an appointment and they are ready for you when you enter the garage.
Employees worked with
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STEPHEN EBERHARDT
RW
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Raymond W.
Blandon, PA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great job
My engine blew at 66,700 miles. The hyundai service department installed a new engine and hooked me up with a rental car. All done under warranty. Hopefully I never have to go through that again but I would strongly recommend Steve and his staff.
Employees worked with
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STEPHEN EBERHARDT
LM
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Lori M.
Pottsville, PA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
My most recent service appointment with Kelly Hyundai was exceptional.
Service personnel were professional, informative and very courteous. Facility was clean and waiting area was comfortable. My service technician, Steve, took the time to explain what would be completed on my vehicle and estimated my wait time which was fairly accurate. I was very please with the entire experience.
Employees worked with
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STEPHEN EBERHARDT
JB
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Jennifer B.
Orwigsburg, PA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
My most recent experience was excellent.
I had a very good experience with Kelly Hyundai, recently.
Employees worked with
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STEPHEN EBERHARDT
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