STEPHEN EBERHARDT

Thank you Anthony for taking the time to fill out our survey!

I apologize you had less than exceptional service visit with us.
We strive to provide exactly that every time we see you.

We are in the process of making some changes here at the dealership.
I apologize that you are catching us during those changes. 
Like, we will be building a automated car wash so we can wash all cars in a timely manner.
We just changed our hours of operation to be more available for our customers. This has led into 
some appointment challenges. 

Please give us another opportunity to exceed your expectations.
I believe we can do that.

Enjoy the rest of your week!

Steve

Thank you Arthur for the great survey!

Your opinion is very valuable to us.
Your vehicle is right at the first large service on the Hyundai/Dealer maintenance schedule.
Our only intent is to show you what Hyundai/Dealer recommends at your current mileage.
We know your vehicle is very important to you and only want to keep it running at it's best.

We are grateful for you and the time you spend with us.

Have a great week!

Steve

Thank you for taking the time to fill out our survey.
Your opinion is very important to us.

I apologize your experience was not satisfactory.
I want to tell you that by no means we were trying to take advantage of you or the situation.
Your vehicle needed alot of immediate and long term repairs.
The immediate repairs needed to be completed so we can address and eventually perform those long term repairs. 
There is a process that we (the dealer) and Hyundai that needs to be followed so the long term repairs can be covered/repaired under warranty.
My goal was to get to that point.
I am aware of the phrase "perception is reality" .. I know by your comments you feel you were mistreated.
I truly apologize for those feelings and would love another opportunity to gain your trust.

Please let me know if I can help with any future vehicle needs.

Steve

Thank you for taking the time to fill out our survey.
Your opinion is extremely important to us.

We truly apologize for the inconvenience you suffered your last visit.
Do to unforseen/special circumstances, we did run out of inspection stickers.
When I was informed of the situation, I personally attempted to reach out to you about 1/2 hour prior to visit.

I see you have an appointment scheduled for this upcoming Monday.
We look forward to an opportunity to regain your trust & confidence.
I beleive we can do that.

Thank you so much for your business and the time you spend with us.
You are valuable to us.

Steve

Thank you Heather for taking the time to fill out our survey.

Your opinion is very important to us.
I understand your frustration about the situation.
We will come to you and provide a vehicle for you while we fix your vehicle.
We will make sure the concern will be reconciled before it is brought back to you.

We apolgize for the inconvenience and hope to eventually earn your trust for the future.

We are truly grateful for your business.

Steve

Thank you for taking the time to fill out our survey!
Your opinion is very important to us.

We apologize for the incovenience.
We understand the frustration you are feeling about the situation.
We will come to you and provide a vehicle for you while we repair your vehicle.
Your vehicle will not return to you until it is fixed.

Our intentions are to not only repair your vehicle but also regain your trust.
I believe we can do that.

We are grateful for you and your business.

Steve

Thank you Gerald for completing our survey.
We take them very seriously.
I consulted our staff that was involved with your vehicle. They were quite suprised.
We feel your comments are misleading and take no consideration the condition of your vehicle when it arrived at our dealership.
Our advisor was extremely "up front and open" about the condition of your vehicle prior to the engine replacement and even made no promises about its condition after repairs. You responded "I agree and understand".
The multiple aftermarket components and the "creative" work performed previously elsewhere was extremely difficult to deal with. We did our best.

That being said, we stand behind our techs and the work they perform. If there is something that was not repaired correctly, we look forward to an opportunity to "right any wrongs".
Please contact me personally if you would like to discuss further.

Thank you for your business,

Steve

Thank you Mike for the great survey!

Your opinion is valuable to us.
We are grateful for you and the time you spent with us.
Hopefully the next time you come in, we can achieve a 5 star rating in your eyes.
That is what we strive for.

Have a great week!

Steve

Thank you Michael for taking the time to fill out our survey.
Your opinion is very important to us.

We apologize you feel you did not have a completely satisfactory visit with us.
I took a look over your visit and found no inflated pricing or exhuberant charges of any kind.
We are very conscious of our pricing, especially during this time of turmoil.
My most experienced technician was the one who worked on your vehicle. He is especially detailed in his diagnosis and repairs. This may have something to do with the extended wait time you may have felt.
Please keep in mind ... every repair we do carries a 12 month/12,000 mile parts & labor guarantee.
If that same bulb happens to blow out again within that time frame, I can replace it under warranty for you at no charge.

Please give us another opportunity to exceed your expectations. I believe we can do that.
We are grateful for you and your business with us.

Enjoy the rest of your week and be safe.

P.S.  Thank you for your service as a veteran as well as a first responder. We are grateful.

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415

Thank you William for the great survey and the nice comments!

We are grateful for you and your business.

Have a great day!

I apologize that we did not provide you with top quality service.

Your concerns will be discussed with our recon department as well as our technician(s).
We take these surveys and your comments very seriously.
It is our goal to provide top quality service on a consistant basis.
I will reach out to you to further discuss our actions.

Thank you for the survey.
We are sorry that we could not provide you with a 5 star visit.
Our coupons that we send out are extremely agressive (That's good!) but unfortunately cannot be combined with each other.
These rules are clearly stated on the coupons. May I suggest using different coupons at different visits.
We appreciate you and value your business tremendously.
Have a great day!

Thank you for the survey.
Sorry we did meet all of your expectations due to the circumstances.
I would like to reach out to personally about the matter.
We appreciate you and your business tremendously.

Steve Eberhardt

Thank you for your suvey.
Looking forward to getting to know you better.

Hello Sharlaine, I am sorry we were not able to assist you in your service needs. I would love to hear more feedback from you and will be calling you next week. We always would love to hear how we can improve our service department. Thank you and have a great weekend. Talk to you soon! 

I am sorry we were unable to help you with pricing.  I appreciate you filling out our survey and your feedback.  We always are looking to improve our service department. I will be contacting you shortly for more details on your experience. 

Thank you for the survey.

Your opinion is incredibly important to us.
I will be reaching out to you to get see if there is anything else we can do for you.

We are grateful for you and your business.

Have a great day!

Steve

Thank you for taking the time to explain your experience.
I remember that day and the circumstances. I do apologize we did not have your vehicle ready at the time you requested.
Customer's needs/wants and their satisfaction is extremely important to us.
We are grateful for you and your business.

I will take a moment and reach out to you some time today to personally apologize.

I hope you have a great weekend!

SteveSteve Eberhardt
Service Manager
484-665-0130 X2417

Thank you for the great survey!

Please let us know what we can do to regain your confidence & trust with us (regarding your previous visit).
People do make mistakes but we expect our people to own up to them and make good for them as well.

We are grateful for you and your business.

Have a great day!

Steve

Thank you for the survey.
I apologize for the circumstances with your vehicle and your last visit with us.
I would like to speak with you personally and try to help.

Talk to you soon.

Steve

Thank you for the survey.

I do aplogize for the inconvenience of waiting long to pickup your vehicle.
We are currently adding personel.
I will also mention your comment to our sales manager.
Your satisfaction & confidence in us our top priority.

Thank you for your business!

Have a great weekend.

Steve