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STEVE ENRIQUEZ

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(684 reviews)
78

Reviews of STEVE ENRIQUEZ

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Clara C.
Fallbrook, CA
2018 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Your Staff
I must admit I was so disappointed that I had a problem with my car with only 5000 miles on it
I love the car and hope to find it very reliable in the future.

Steve assisted me with this problem but I have had conversations with others in your service department. They are all professional and very helpful.

Steve kept me informed every step of the way with phone calls or texts.

I had a loaner Sante Fe. I had considered just that car to purchase. While I enjoyed driving it, I am very happy I got the hybrid Sonata. I did find all of the printing on rear window with Hyundai name and number was a bit distracting and impaired the rear window vision.

James, who sold me the car saw me in service waiting room, checked on me to say hi and also followed up with a phone call to see how repairs were going

Excellent customer service that I hope to only need for regular maintenance needs!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/12/2018 05:10 PM

I am so glad that your first experience with a repair on your vehicle went so smoothly. Thank you for the great review and hope to continue to service your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
JC
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Jane C.
San Marcos, CA
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Temecula Hyundai is worth the drive!
I could go to Escondido Hyundai which is really close to me. But why would I do that when I can get the best service with Steve Enriquez at Temecula Hyundai. It's definitely worth the drive.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/12/2018 07:50 AM

Thank you for the great positive review. We are happy to have you as a customer. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Temecula, CA
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Best Service
For all service and recalled, I always bring my car to Temecula Hyundai. Everyone here is very friendly, they always answer all my question and even go further than I expected. They always giving me a good advise about my car what to expect for the next service and cost so I can prepare for my next appointment. I would recommend all my friends that live in Temecula area ornear by to get their car service at Temecula Hyundai no matter what type of car they driving.

Thank you for the best service Team.

TN.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/07/2018 05:42 PM

Thank you so much for the positive review. We appreciate you as a customer. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
MK
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Martin K.
Fallbrook, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/07/2018 05:41 PM

Thank you so much for the positive review. We appreciate you as a customer. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
KJ
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Karyn J.
Temecula, CA
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courtesy a lost character trait.
Courtesy seems to be a lost character trait in the world today; however it is the number one reason I continue to deal with Temecula Hyundai. Every employee there is quite courteous and polite. Temecula Hyundai honor's your appt time and ALWAYS gives your car the once over walk around. I appreciate your service more than you can imagine. I am a five year satisfied Hyundai owner.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/07/2018 05:40 PM

Thank you so much for the positive review. We appreciate you as a customer. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
DC
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Douglas C.
CA
2016 Hyundai Sonata Plu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sevice
.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/05/2018 09:00 AM

Thank you for the great review. I hope that we continue to be your dealership of choice. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
SY
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Stanley Y.
Murrieta, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Steve
Steve is the reason why I continue to come back and I tell friends that I received the best service ever! I will continue with your company because of this service!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/05/2018 08:59 AM

Thank you for the great review. I hope that we continue to be your dealership of choice. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
MH
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Michael H.
Murrieta, CA
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
#1 Auto Dealership in Customer Service
It’s easy to schedule an appointment, you get in-and-out when you drop off, they schedule UBER for you to get to and from, they service your vehicle in a very timely manner, are professional every step of the way and are great communicators whether it’s to let you know of any potential issues with your vehicle or just to let you know your vehicle is ready. ?
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/31/2018 11:26 AM

Thank you for the great review. We appreciate you as a customer and hope to continue our great relationship.  






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
Verified Customer
CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Service is always above par
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/30/2018 11:50 AM

Thank  you for the great review. Hope to see you again for any future service needed. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
RT
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Robert T.
Temecula, CA
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2018
verified customerVerified Customer
Category: Service
Outstanding customer service
After some unexpected damage to my car while in for repairs, the service team took full responsibility and went above and beyond all expectations to make what went wrong right and definitely made up for any inconveniences that I incurred. Steve the service rep is the best around and will be my only go to person when it comes to servicing my Sonata!!
Recommended
Employees worked with
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STEVE ENRIQUEZ
JC
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Jane C.
San Marcos, CA
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Worth the extra miles
I drive from San Marcos to Temecula and Steve Enriquez is definitely worth the extra mile.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/29/2018 07:46 AM

Thank you for the great response. We are happy to have you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
DS
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Denise S.
Temecula, CA
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always the Best
Service is always professional and prompt.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/27/2018 07:51 AM

Thank you so much for the great return on the survey. We are grateful to have you as a customer and please let us know if we can do anything in the future. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Fallbrook, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Great service, on time.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/26/2018 10:35 AM

Thank you for the great review. We hope to continue our great relationship with you and your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
Verified Customer
Menifee, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Friendly and efficient.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/25/2018 07:44 AM

Thank you so very much for the great review. The entire team at Temecula Hyundai thanks you for being a great customer. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
RT
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Robert T.
Temecula, CA
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2018
verified customerVerified Customer
Category: Service
Outstanding customer service
After some unexpected damage to my car while in for repairs, the service team took full responsibility and went above and beyond all expectations to make what went wrong right and definitely made up for any inconveniences that I incurred. Steve the service rep is the best around and will be my only go to person when it comes to servicing my Sonata!!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/24/2018
Service Type: Repair
Category: Service
Lack of communication when vehicle is damaged
After brand and dealer loyalty, technicians damaged the car and failed to reassemble parts that were taken apart and after it was made aware to them, made no attempt to make things right other than fix what they damaged, like I inconvenienced them.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/25/2018 08:21 AM

I am very sorry for what had happened on your last service and the broken shield. We do care about each and every one of our customers and I did have some conversation with the advisor and the technician that worked on your vehicle and they were both very apologetic.  As stated in our previous conversation we are more then happy to provide you with transportation while we take care of the issues we caused. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
STEVE J E. from Temecula Hyundai responded on 10/28/2018 11:50 AM

Thank you for giving us the opportunity to correct our mistake.  I hope i was able to take your 1 star experience and make it a 5 star experience. Thank you again and safe travels.  

Employees worked with
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STEVE ENRIQUEZ
FG
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Foster G.
Murrieta, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
excellent service
All work was done on time with professional service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/19/2018 05:59 PM

Thank you so much for the returned survey. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
AF
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Abiata F.
Murrieta, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick service, cool people!
Customer service is Awsome, service is quick and prices are great!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/18/2018 03:08 PM

Thank you for the great review. We are grateful to have you as a customer. Thank you for coming in to have your vehicle serviced.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
CS
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Craig S.
Canyon Lake, CA
2017 Hyundai Sonata Plu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service and people are excellent .
The service people are friendly and knowledgeable. The work on the car is excellent and they always wash the car after they are finished.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/18/2018 10:28 AM

I am so glad to see that we took care of your vehicle and all the kind words on the returned survey. Thank you so much and please let us know if we can do anything for you in the future. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
SV
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Steven V.
Wildomar, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome
Quick and fast and accurate and helpful
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/16/2018 10:47 AM

Thanks for allowing us to service your vehicle. Thank you for the 5 star positive review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
LL
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Lindsey L.
Temecula, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I would definitely come back for my next service!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/15/2018 07:39 AM

Thank you for the great review. We hope to see you back for any future service needed. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
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