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SureCritic / Hyundai Dealer / Temecula Hyundai / STEVE ENRIQUEZ
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STEVE ENRIQUEZ

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(684 reviews)
78

Reviews of STEVE ENRIQUEZ

HC
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Hollie C.
Vista, CA
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
Steve is the best. I’ve never had such great customer service from any company like I have from Hyundai Temecula.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/29/2018 07:26 PM

Thank you so much for the great review. We wouldn't know what to do without Steve. I'm glad we took care of all your vehicke needs. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
RS
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Rakesh S.
Murrieta, CA
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change service
Good service.
Takes much longer than normal for the service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/27/2018 12:39 PM

I'm so sorry that the time taken for you vehicle was excessive. No excuse what so ever but we do normally perform a complete multi point inspection and a car wash on every vehicle which will normally take about 1 to 1 1/2 hrs. We can speed up the process with no car wash if you would like on your next visit. Again I truly apologize about the time taken and hope your next service exceeds your expectations. If i can do anything for you please let me know. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
SE
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Steve E.
Menifee, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/27/2018 11:37 AM

Thank you very much for the survey. I know that we provided excellent service to you and your vehicle and wanted to thank you for coming by. If you ever need any kind of lube job or if we can service you in any way please let us know. We are very knowledgeable and are able to service you as needed. Thanks again and hope to see you again soon. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
Verified Customer
Temecula, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
FAST SERVICE
I called in a week prior scheduled my appointment in 2 seconds. The customer service rep recognized my account, she was very helpful and informative.
On the day of my service, it was done quick and on time. To top it all it was a recall on something to do with the computer in the car which I was not familiar nor aware of it. The rep who was helping me and writing my work ticket fixed the recall and he was very very nice.
Thank you
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/25/2018 12:10 PM

Thank you for the great review. Hope to see you on your next service. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
DW
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Dave W.
Murrieta, CA
2010 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Repair of airbag control on Gen Coup
Everyone was great!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/24/2018 09:57 AM

Thank you for the great survey return. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
LC
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Lida C.
Menifee, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous and professional
Explained all the service plus up coming service. Copy of all comments and service

Very pleased
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/24/2018 07:24 AM

Thank you for the great survey. Hope to see you again soon. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
RV
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Rogelio V.
Lake Elsinore, CA
2015 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Great employees
Recommended
STEVE J E. from Temecula Hyundai responded on 09/21/2018 05:39 PM

Thank you for your feedback we greatly apprciate it.

respectfully,
Temecula Hyundai service team

Employees worked with
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STEVE ENRIQUEZ
JH
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Jonathan H.
Menifee, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
2017 Hyundai Tucson Ltd AWD
Promises made, promises kept.
Recommended
STEVE J E. from Temecula Hyundai responded on 09/21/2018 05:39 PM

Thank you for your feedback we greatly apprciate it.

respectfully,
Temecula hyundai service team

Employees worked with
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STEVE ENRIQUEZ
Verified Customer
Wildomar, CA
2015 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor service
Poor service
Not Recommended
STEVE J E. from Temecula Hyundai responded on 09/21/2018 05:38 PM

Thank you for your response,

We left you a voicemail on 9/20/18 in the afternoon  and 2 voicemails  today on your cell phone  in attempt to get a hold of you so we could complete the install of the part please email me back or give me a call @ 951-699-6807  ask for Steve so we can come out and replace the latch.


Thank you
Steve Enriquez

STEVE J E. from Temecula Hyundai responded on 09/22/2018 07:25 PM

Thank you for allowing us to come and make the repair at your house. 
See you on your next oil change.
Thank you,
Steve

Employees worked with
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STEVE ENRIQUEZ
CR
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Carolyn R.
Fallbrook, CA
2008 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service for recall
Very friendly and helpful getting me to work and back
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/19/2018 06:59 AM

Thank you for the great review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
FJ
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Fabiana J.
Temecula, CA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great dealership!
Awesome service. Friendly staff! Definitely will recommend to my friends and family?
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/18/2018 02:59 PM

Thank you for the great review. Hope to see you again for any services you may need in the future. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
OC
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Oscar C.
Lake Elsinore, CA
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Temecula Hyundai Outstanding ServiceDrpt
Great customer service interface from making the appointment to driving the car out of the lot!!!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/18/2018 09:40 AM

Thanks for the great review. We appreciate you and your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
JC
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Janet C.
Sun City, CA
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The service guys
I have serviced my car here many years and have always been treated well. I have mostly dealt with Carlos and have had exceptional service. My most recent visit was with Steve and I can’t say enough about how he went over and above for me -my car needed a major repair and the extended warranty wasn’t covering he reached out to corporate for me and got it covered with a rental car too. Thanks for a great and caring team!!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/18/2018 07:36 AM

I am very glad to see that we have all taken good care of you and your vehicle. Thanks for being a loyal customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
RC
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Ralph C.
Winchester, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very good service
Very good service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/14/2018 11:54 AM

Thank you for the great survey. We appreciate you and your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
PC
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Palua C.
Temecula, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service Department
Steve Enriquez takes excellent care and concern for all my service needs!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/14/2018 10:24 AM

Thank you for the great review. We thank you for being a good customer here at Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
TU
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Tami U.
Temecula, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome Service
The service was awesome. Everyone was very polite and professional. I was walked through my invoice and everything was explained in detail.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/14/2018 10:10 AM

Thank you for the great review. We hope to see you again for any service needs you may have. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
SA
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Stacy A.
Temecula, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
customer service
The customer service was great!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/13/2018 02:36 PM

Thank you for returning the survey with a great 5 star marking. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
CL
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Chay L.
Escondido, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Best!
I've always been treated well at this dealer. Easy to do business with and quite professional
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/12/2018 03:07 PM

Thank you for the great survey and for coming in to have your vehicle serviced with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
DW
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Dave W.
Murrieta, CA
2010 Hyundai Genesis Co
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2018
verified customerVerified Customer
Category: Service
Steve’s Help
Steve was as helpful and courteous as he could be.
Recommended
Employees worked with
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STEVE ENRIQUEZ
DW
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Dave W.
Murrieta, CA
2010 Hyundai Genesis Co
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2018
verified customerVerified Customer
Category: Service
Steve’s Help
Steve was as helpful and courteous as he could be.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/10/2018
Service Type: Repair
Category: Service
Recall for Gen Coup
Went in for recall on passenger air bag; find that drivers side airbag is also faulty. How is it that passenger airbag is under recall, and drivers is not? Is that not a manufacturing fault on the vehicle? Never had an airbag problem on any of my other vehicles. Than I get charged $140 just to diagnose the problem! Should not charge me to tell me what’s wrong with my behicle! Seems your repair costs are a bit exorbitant .
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/10/2018 12:23 PM

Thank you for taking the time to talk with me today and for the great feedback. We appreciate your business and hope to see you back soon. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
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