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SureCritic / Hyundai Dealer / Lakeland Hyundai / Samantha Giddens
SG

Samantha Giddens

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Reviews of Samantha Giddens

Verified Customer
Lakeland, FL
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service quick response
They got me in very fast they kept me informed while the took care my recall treat me with respect an make me feel like family I strong recommend this dealer
Employees worked with
SG
Samantha Giddens
Verified Customer
Polk City, FL
2015 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
verified customer Verified Customer
9
Category: Service
OUE TELEPHONIC CONVERSATION EITH hEIDE WAS VERY HELPFUL!
We spoke with Customer Care Rep, Heidi. We had a few issues with the last service appointment. It had to do with recommended parts and service that were not warranted. We asked questions of the service clerk who seemed to have a serious attitude that particular day. We all have bad days! Heidi was understanding and assisted us with rectifying our problem!
Employees worked with
SG
Samantha Giddens
Verified Customer
Davenport, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exelente
Lo recomiendo es un buen lugar
Employees worked with
SG
Samantha Giddens
CK
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Charles K.
Plant City, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Only place my Genesis gets serviced
Always kind and courteous. Excellent service and check in is a breeze. Love the fact that you can make appointments.
Employees worked with
SG
Samantha Giddens
CL
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Catherine L.
Plant City, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
The process is easy. A reminder is sent. An appointment made and service is done. Great!!
The process is easy. A reminder is sent. An appointment made and service is done. Great
Employees worked with
SG
Samantha Giddens
LB
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Lewis B.
Lakeland, FL
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service Appointment on Sept 27
Excellent experience from greeting to check out. Service was done timely and very professionally. I will be returning.
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Driver
Service was fine. Had numerous problems that I wasn’t aware of with the car
Employees worked with
SG
Samantha Giddens
RS
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Randy S.
Lakeland, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service department
Best service department in Lakeland
Employees worked with
SG
Samantha Giddens
CG
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Cindy G.
Plant City, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Family, You become part of the family is the best way to describe the service department team.
This dealership's service department team should train others when it comes to taking care of the customers. When you take the time to INSPECT WHAT THE CUSTOMER IS GOING TO EXPECT... you eliminate surprises.
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Purchase and service after the sale experience
Great place to do business
Employees worked with
SG
Samantha Giddens
KM
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Kenneth M.
Lakeland, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent
Everything went Perfect!!!!
Employees worked with
SG
Samantha Giddens
RS
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Randy S.
Lakeland, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Quick friendly service and staff
Employees worked with
SG
Samantha Giddens
LH
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Leslie H.
Kissimmee, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quick service!
Less than 45 minutes for service
Employees worked with
SG
Samantha Giddens
SM
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Sally M.
Lakeland, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
New Battery
I have always received exceptional service and very friendly staff. I needed a new battery and the service team fit me in at the last minute, even though it was late in the day. I did not have to worry about my car not starting the next day, when I had to go to work. I was very thankful!
Employees worked with
SG
Samantha Giddens
Verified Customer
Lake Wales, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
The best
Manny who is the assistance service managers is the best!!
Employees worked with
SG
Samantha Giddens
PS
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Peter S.
Lake Alfred, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
They have always done a good job for me
Brought the car in for service, no problems, everything was done.
Employees worked with
SG
Samantha Giddens
MA
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Martha Jane A.
Lakeland, FL
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Well Done
Took care of my car.
Employees worked with
SG
Samantha Giddens
DW
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Donna W.
Sarasota, FL
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service dept.
Always honest and upfront. Excellent service management!!
Employees worked with
SG
Samantha Giddens
GS
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Gary S.
Polk City, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2021
verified customer Verified Customer
8
Category: Service
I am happy now I think that it was mssstake and thank you for taken care of I fell much better now
I want to thank you all for taken care of the problem I fell much better now I will come back to all to get my car service
Employees worked with
SG
Samantha Giddens
SH
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Scott H.
Valrico, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good Quality, but need to return calls
The quality of service, and the caliber of staff is exceptional. I am disappointed, however, that you are so busy, returning phone calls is deemed unnecessary.
Employees worked with
SG
Samantha Giddens
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