SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

OH
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Osmany H.
Winter Haven, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/24/2021
Service Type: Maintenance
Category: Service
Eficiencia y buen trabajo
Lo mejor de lo mejor
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/24/2021 03:40 PM

Thank you for your business and we look forward to seeing you next visit. Have a great evening. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with

BS
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Brenda S.
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2021
Service Type: Repair
Category: Service
Jessica Alexander
Jessica was very helpful, professional , informative , friendly and directed me to the right person to talk too. I meant to give her a 5; an exceptional rating but hit wrong rating star. I give her a 5 star as well as all of Lakeland Hyundai employees that I have had the pleasure to work with giving all 5 stars.
Hope you can please use this report which will correct my error on the other rating. Thank you.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/22/2021 05:26 AM

Thank you for your buisiness and we look forward to seeing you next service. 

Employees worked with

LS
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Lonnie S.
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2021
verified customerVerified Customer
Category: Service
ABS Recall
No problems during safety update to ABS system
Recommended
Employees worked with

LS
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Lonnie S.
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2021
verified customerVerified Customer
Category: Service
ABS Recall
No problems during safety update to ABS system
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2021
Service Type: Repair
Category: Service
ABS Recall
No problems during safety update to ABS system
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/20/2021 08:37 AM

Thank you for your business and if you need anything else do not hesitate we are here to help. I look forward to seeing you next visit. Have a great weekend. 

Employees worked with

GR
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Grace R.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great SUV.
We have purchased at least five Hyundai's from this dealership. We are very satisfied with our Tucson!!!
Recommended
Employees worked with

DT
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David T.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Excellent service as always.
Recommended
Employees worked with

PV
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Paul V.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people
I was treated with respect and made to feel important. Quality was as good as expected. Good job, keep up the good work.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/09/2018 07:45 AM

Paul

We know our teams really do care about your service experience and the health of your vehicle. Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RK
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Roger K.
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/05/2018
Service Type: Maintenance
Category: Service
Very expedient problem solutions
I had a problem with my car which happened months ago but i didnt mention it till today. Problem was addressed by lakeland hyundai WITHIN HOURS. UNBELIVABLE. Big thumbs to. Chris Haggstrom.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 04/05/2018 01:53 PM

Hello,

 I am glad I can help with the this situation and I look forward to seeing you tomorrow morning so I can get this situation resolved.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with

RH
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Richard H.
Ruskin, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
march 29 service
whenever I come to Lakeland Hyundai for service on my 2013 sonata service there is always prompt and friendly! we have really enjoyed our experience with Lakeland Hyundai, and we absolutely love our sonata! my only complaint is that you guys are so far away from our residence in Ruskin. other than that we love you, and keep up the great work!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/06/2018 10:36 AM

Thank you Richard for your kind words and review. Yes, Ruskin is a bit of a drive, but we truly appreciate your business and for coming to Lakeland Hyundai Service. If we can do anything (besides moving our dealership closer to your home), don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

XG
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Xiomara G.
Polk City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
Pretty fast this time
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/06/2018 10:34 AM

Xiomara

Thank you for your rating and review. We work with our teams every day to help improve all of our services. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

TD
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Taylor D.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
N/A
N/A
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/04/2018 10:46 AM

Taylor

Thank you for your great rating. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

AC
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Anna C.
Davenport, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people. Samatha, Jessica, et al.
Nice.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/04/2018 08:07 AM

Anna

Thank you for your rating and review. We also believe it is the people who make customer service the best. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service!
A big thank you to everyone, always great service from all employees
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/03/2018 12:26 PM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

LB
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Libby B.
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
None
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/02/2018 05:08 AM

Libby

Thank you for your rating and review. If we could have done anything differently during your recent visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

AH
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Alan H.
Zephyrhills, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very good sevice
Was very happy with our service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/03/2018 10:47 AM

Alan

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RF
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Ruth F.
Lakeland, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Quick and easy in and out. I appreciate them washing my car, also. Comfortable place to wait - though I would appreciate a nook where the TV is not right in my face as I am a reader - not a TV watcher.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/28/2018 02:26 PM

Hi Ruth

Thank you for your rating and review. We do have some additional waiting areas in Hyundai that are less (in your face) with noise and distractions. There are also some quiet spots in Ford near the Cafe that are nice and quiet as well. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MA
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Mary A.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Second attempt on dead battery
I brought my vehicle in on 1/25 with a dead battery. And it got recharged for 2 months exactly. This time was replaced with a new battery due to test that were done and I am happy so we'll see how she performs she's running really nice now and hopefully I won't have any problems. Thank you very much, very much.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/28/2018 02:23 PM

Mary

We are sorry to hear about your battery issues but glad we could help resolve your problems. We know how frustrating it can be when mechanical issues arise and our team members really do try to work with everyone to help resolve their issues quickly and correctly. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

SS
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Stefanie S.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sam is amazing ?
Speedy service as always thanks Sam
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/28/2018 06:40 AM

Stefanie

Thank you for your your rating, review, repeat business and kind words. Samantha does a great job and is well liked by all of her customers. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

LP
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Luis P.
Mulberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
As always, top of the class.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/28/2018 06:31 AM

Luis:

Thank you for your rating and kind words. We know our teams work hard every day to provide the highest quality service experience; if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

VL
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Victor L.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The employees
Great customer service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/26/2018 01:43 PM

Thank you Victor for your rating and review. We know our teams work hard every day to provide a quality service for every customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
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