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SureCritic / Hyundai Dealer / Lakeland Hyundai / Samantha Giddens
SG

Samantha Giddens

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Reviews of Samantha Giddens

SN
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Sharon N.
Lakeland, FL
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
verified customerVerified Customer
Category: Service
Corroded Battery Terminal--resolved
Jessica called me & listened to my concern about the situation. She understood how I was feeling about the service last performed on my vehicle. She told me they would replace the "factory" part for me if I wish to come back in. Although we have fixed the part ourselves we may still take her up on the offer. Just to have the "dealer" part.
I feel she understood my frustration with this matter and with the advisor's lack of availability for me, the customer.
She can not fix the problem if she is not aware there is one.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/16/2021
Service Type: Maintenance
Category: Service
Corroded Battery Terminal
I wish they would have let me know about my battery, I know they saw the corrosion since they had to remove the terminal/cable to do the work. I feel they broke it putting it back together and just closed the hood for me to get surprised being stranded 3 days late with a dead battery because of loss of connection.
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 07/16/2021 08:46 AM

Thank you for speaking with me and hope you have a great rest of your day. If need anything else please dont not hestiate to as I am here to help. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
EL
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Erin L.
Bartow, FL
2016 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
verified customerVerified Customer
Category: Service
Helping to improve service issues
Anthony was very helpful after he realized the problems we were having. Thanks to him we are hoping Hyundai and Lakeland Hyundai are taking care of the concerns we have. I believe a successful resolution to this oil/motor issue will bring back the confidence I had in both the dealership and the car company! Thanks to Anthony, Jessica and the service team there for working with us!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/30/2021
Service Type: Maintenance
Category: Service
Regretful Service
Purchased 5 vehicles in 3 years, thinking we had found our go to car dealership….not so much! Latest purchase a disaster after making only 9 payments. Had oil change done at their service department and within 6 weeks, car motor blown…Yes, several reasons this could be, but no willingness to meet us halfway on repair or trade and THEN had a bill for diagnostic check before it could be released to tow truck. Had to laugh! Just be wary of any service done here and check oil level before you leave!!
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 07/02/2021 05:46 AM

I would like to apologize for your recent experience and would like the opportunity to resolve your concerns. I would also like to get some more insight as to use this as a training experience for our staff. I have attempted to contact you via phone to discuss your concerns and had no luck. Please feel free to contact me directly at 863-577-5122. I look forward to speaking with you and hope you have a great day.  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
MM
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Mark M.
Auburndale, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/07/2021
verified customerVerified Customer
Category: Service
Starter Out of Stock In the State of Florida
While I cannot evaluate if components needed for late model vehicles are now in stock in Central Florida, I was happy to have the opportunity to drive a new 2021 Elantra as the loaner vehicle. Hopefully, in the future Advisors will be able to provide more accurate estimates for completing various repair tasks. I never did receive any response form "The Team" regarding service visit.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/19/2021
Service Type: Repair
Category: Service
Starter Out of Stock In the State of Florida
I have a 2018 model year Elantra that needed a new Starter. Not having major components in stock anywhere in Central Florida for a late model vehicle, but not even within 500 miles of dealership, caused an excessive delay in the repair of my vehicle. My Advisor further stated the technician had a big project to finish before he could get to my vehicle (technician shortage?). Fortunately, I was provided with a nice 2021 model year Elantra for use during the warranted repair. During my previous visit to dealership, a few days prior to the visit for the Starter replacement, I was informed the desired services would be completed in 90 minutes. This time frame is consistent with previous visits to dealership for similar work. However, due to an unexpected computer software installation on four computers as part of a new Recall, I was informed work would be completed in 2.5 hours. The total actual repair time for all the services was 3.5 hours. My Advisor informed me the software installation was needed to prevent the "explosion of the engine." Engine failure and fire problems at Hyundai have plagued the companies for more than five years. My Advisor did take $40 off the non-warranty services performed along with warranty work due to the long wait.
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 06/21/2021 07:21 AM

Thank you for taking the time to complete the survey. We greatly value your feedback and use this as a tool to learn and grow. I would like to apologize for any short comings and would like to speak with you and resolve any concerns and offer assistance. Our team will be reaching out to speak you soon. Thank you again and have a great day. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
Verified Customer
Mulberry, FL
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/15/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Unsatifactory
Why does it take two hours to change oil?
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 06/15/2021 02:58 PM

Thank you for taking the time to complete the survey. We greatly value your feedback and use this as a tool to learn and grow. I would like to apologize for any short comings and would like to speak with you and resolve any concerns and offer assistance. Our team will be reaching out to speak you soon. Thank you again and have a great day. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
PG
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Pamela G.
Lakeland, FL
2013 Hyundai Elantra
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/28/2021
verified customerVerified Customer
Category: Service
Follow up
I still have reservations about returning, after, my last service. The only saving grace was Jessica Alexander, service Manager's, persistence to try to rectify the situation. I appreciate her service and customer care over the years. She is an asset to this company.
Not Recommended
Employees worked with
SG
Samantha Giddens
Verified Customer
Winter Haven, FL
2009 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021
verified customerVerified Customer
Category: Service
Top Notch Representatives
The service representatives really go above and beyond what one would expect.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/22/2021
Service Type: Maintenance
Category: Service
They don’t go the extra mile
All the work requested was completed. However there were other issues I encountered after I picked up the car. Service at a dealership shop should be higher than than the guy on the corner. They’re supposed to be “experts”
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 04/24/2021 07:09 AM

Thank you for taking the time to speak with me and providing insightful information. We will be using this as a training experience for our staff. If you need anything in the future, please feel free to contact me directly at 863-577-5122.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
PG
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Pamela G.
Lakeland, FL
2013 Hyundai Elantra
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/28/2021
verified customerVerified Customer
Category: Service
Follow up
I still have reservations about returning, after, my last service. The only saving grace was Jessica Alexander, service Manager's, persistence to try to rectify the situation. I appreciate her service and customer care over the years. She is an asset to this company.
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/15/2021
Service Type: Maintenance
Category: Service
Sorely disappointed. Zero communication.
This is a business that can and has done better. To have a care for 9 days and not make any attempt to contact and update the customer is totally unacceptable. I've been a customer for over 10 years and not sure where or when the decline in customer service happened. Lakeland Hyundai can't claim to be who they are and brag about the customer service they provide and treat people like that.
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 04/16/2021 05:41 AM

Thank you for taking the time to complete the survey. We greatly value your feedback and use this as a tool to learn and grow. I would like to apologize for any short comings and would like to speak with you and resolve any concerns and offer assistance. Our team will be reaching out to speak you soon. Thank you again and have a great day. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
JESSICA L A., Service Manager from Lakeland Hyundai responded on 04/16/2021 03:14 PM

Thank you for taking the time to complete a service review and we greatly appriecate the time you took speaking with us. if you need anything in the future please do not hesitate we are here to help. Have a great weekend. 


Employees worked with
SG
Samantha Giddens
CC
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Charkeise C.
Lakeland, FL
2015 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
verified customerVerified Customer
Category: Service
Follow-up
After being dissatisfied with the turn out of events I am happy that someone heard me and took ownership of my complaints. I am awaiting service and follow through however, I greatly appreciate being assured my issues will be resolved.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/07/2021
Service Type: Repair
Category: Service
Follow through/follow up.
I have yet to receive my key and was told the reason was because the individual over the transaction is no longer with the company. So I am assuming everything that the individual oversaw fell through the cracks or is null and void. I have yet to get an update on the status of my key other than the individual who makes keys was not there...
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 04/07/2021 03:31 PM

I would like to apologize for your recent experience and would like the opportunity to resolve your concerns. I would also like to get some more insight to the key that you have purchased.  I have attempted to contact you via phone to discuss your concerns and had no luck. Please feel free to contact me directly at 863-577-5122. I look forward to speaking with you and hope you have a great night.  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
LL
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Linda L.
Lakeland, FL
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021
verified customerVerified Customer
Category: Service
Always friendly.
Clean establishment. Appreciated very much at this time with covid lurking around every corner!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/29/2021
Service Type: Maintenance
Category: Service
Service took too long. Another customer was complaining
The survey takes too long...repetitive
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/31/2021 06:41 AM

Thank you for taking the time to speak with us and we appreciate your feedback. If there is anything more we can do please let us know. Have a great day 

Employees worked with
SG
Samantha Giddens
BM
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Bonnie M.
Polk City, FL
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
You need to get rid of the sales manager Lou or Lu (whichever) because he lost you not one but two new car sales. .
I have purchased two cars there in the past. Lou told me that didn't matter at all. So my son and I purchased two new cars at another dealership. They treated us like humans there.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 04/10/2018 06:33 AM

Hello,

 It was a pleasure speaking to you and please feel free to contact me in the future if I may help you in any way.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with
SG
Samantha Giddens
Verified Customer
Davenport, FL
2017 Hyundai Ioniq Hybr
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Timeliness Needs Improvement
Service for an oil change and 4-wheel alignment as preventative maintenance, took more than an hour and a half with no timeline or updates provided. On multiple occasions I could overhear the attendant at the desk asking "where is the Ioniq?" (My car). On all previous visits for oil changes, those visits all took over an hour to complete.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 03/28/2018 10:13 AM

Hello,

 I am sorry that your service visit took as long as it did. A alignment can add some wait time.Please call me at the phone number below so I can try to resolve this situation.

Christopher S. Haggstrom
863-577-5122
Lakeland Genesis & Hyundai

Employees worked with
SG
Samantha Giddens
Verified Customer
Plant City, FL
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
My 7500 service
If I didn't have a warranty I would NEVER use this dealership for service. Very disappointing. I dropped off for a service on a perfect condition vehicle and bring it home with problems.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 02/15/2018 07:10 AM

Hello,

 I have called the phone number we have on file and left a message.Please feel free to call me directly at the phone number below so I can help with this situation.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service staff needs to do better
The sales team was good and I enjoyed buying the car. Dealing with service however is annoying. When you walk in they give you a look as if your annoying them. Hey dear you work on commission so if you want me to pony up some cash than take an interest in my questions and my requests. I bring my car here because of the warranty but i don't appreciate listening to you talk back and forth about your personal lives when I need to get my vehicle serviced.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 02/14/2018 12:13 PM

Hello,

 I have called the phone number on file and left a message.I would love the opportunity to help with situation.Please call me at the phone number below.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with
SG
Samantha Giddens
SA
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Sherman A.
Plant City, FL
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Bad customer service
Very poor service wouldn't fix my issue and told me to check it myself, why did I bother taking the car to you.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 02/01/2018 11:32 AM

Hello,

 I am aware that the vehicle is in our service department now and will be calling after we have more information about the needed repairs.

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
TT
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Tracy T.
Lakeland, FL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The staff (Samantha). She is always very helpful.
The staff
Not Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/15/2018 05:43 AM

Thank you for your rating and review. Samantha does a great job with all of her customers. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
SS
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Sheila S.
Lakeland, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
use to love this car. Not so much any more
I brought my car in for a other recall and told them my car makes theses knocking sounds when I turn the wheel. They said it was covered and that they fixed it. Still making that noises. My car has been in there so many times for recalls, just getting tired of it. Plus they didn't fix that knocking sounds.
Not Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/20/2017 12:45 PM

Thank you for your rating and review. We have forwarded your message to Lakeland Hyundai Service Manager Chris Haggstrom for further review. He will be reaching out to you in regards to the 'knocking' sound that was not resolved on your recent visit.

We are concerned about your safety and the safety of every customer and we do understand that recalls and service work can become burdensome to say the least. There have been several model improvements over the years to increase reliability and quality of the Hyundai brand.

We hope we can continue to earn your business and thank you again for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
KL
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Kathleen L.
Riverview, FL
2017 Hyundai Sonata Hyb
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service agent
I hurry and dismissed my attempts to explain problem.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 12/18/2017 09:59 AM

Hello,

 Thank you for taking the time to speak to me in regards to the concern you are having with your vehicle and am sure we can make the appropriate repairs to correct the problem.

Thank you and we look forward to helping you on the 29th.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2014 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Bad oil change
Created a major engine problem w a routine oil change
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 11/03/2017 09:54 AM

Hello,

  I wanted to apologize again for the problem you had with our service department.Please call me at the phone number below if there is anything I can help with at this time.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with
SG
Samantha Giddens
Verified Customer
Lake Wales, FL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/26/2017
verified customerVerified Customer
Category: Service
Things made right
After my displeasures Chris followed up with me. He was very understanding and listen to my concerns with care. He as much as he could with helping me and I really appreciate it.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/24/2017
Service Type: Repair
Category: Service
Poor customer
N/a
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/25/2017 06:50 AM

Hello,

  I have called and left you a message.Please return my call at your convenience.I look forward to speaking to you and resolving any issues you may have with your vehicle.

Christopher S. Haggstrom
863-577-5122
Service Manager

Christopher S H., Service Manager from Lakeland Hyundai responded on 10/26/2017 05:05 AM

It was a  pleasure speaking to you and I look forward to make a repair on you vehicle on Monday.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with
SG
Samantha Giddens
DT
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Denise T.
Winter Haven, FL
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5,000 mile check up
It was fine. I was able to get in and out in a reasonable amount of time.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/23/2017 10:43 AM

Hello,

 I am glad to hear that your service visit went well.Please call me at the phone number below if there is anything I can help you with in the future.

Thank You.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with
SG
Samantha Giddens
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