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SureCritic / Hyundai Dealer / Puente Hills Hyundai / SEAN KIM
SK

SEAN KIM

Service Director
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(366 reviews)
100

Reviews of SEAN KIM

Verified Customer
Los Angeles, CA
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Long wait
Feedback provided
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/03/2018 11:03 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
CC
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CHAN C.
2017 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2017
verified customerVerified Customer
Category: Service
service
Hyundai service excellent
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/26/2017
Service Type: Maintenance
Category: Service
Need to complete service whithin better time
hope to develop quickly
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/26/2017 11:21 AM

Hi Chan,
Thank you for taking the time to give us your feedback. I am very sorry to receiving of 3 star rating.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com.Please accept my phone call. Thank you once again for taking the time to let me know about your experience.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Chino, CA
2016 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2017
verified customerVerified Customer
Category: Service
new advisors and the new management
I'm very hopeful with the new management and the new advisors that service will be where it belongs.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/15/2017
Service Type: Maintenance
Category: Service
gotten better, but long way to go.
service was much better this time...but overall experience still to be desired.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/15/2017 11:13 AM

Hi Charles,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
DB
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DEZI B.
2016 Hyundai Sonata Hyb
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Buyer's remorse with the Pre-Paid Maintenance Plan
I purchased the Pre-Paid Scheduled Maintenance Plan at the time I purchased my new vehicle (Hyundai Sonata Hybrid) exactly 1 year ago. I went in for scheduled maintenance due at 15,000 miles. As per Hyundai's Service Manual, that means an oil change, tires rotation, and replacement of the cabin climate control air filter. I ended up with those items getting replaced, but still "needed" a wheel alignment and a throttle body service? After 1 year and exactly 15,000 miles of use? Of course, those last 2 items aren't part of the required Scheduled Maintenance that is covered by my Pre-Paid Scheduled Maintenance and I had to pay out of my own pocket for those items. Very suspicious.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/01/2017 03:02 PM

Hi Dezi,
Thank you very much for the honest feedback,  and your concerns. I sincerly apologize for the inconvience in service here. Please contact me at 626-581-5300 ext 1106 or chanp@phhyundai.com
Thank you,

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Rowland Heights, CA
2013 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Not enough Technicians and service advisors. Estimating time of service needs to be better.
Communicating with client on status is very important. Specially if not going to be ready as promised.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/19/2017 08:12 AM

Hi Yolanda,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
We are hiring more staff now.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
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ROBERT BINKLEY
Verified Customer
El Monte, CA
2016 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Could they do better?
Really need to work on your costumer service skills if you want to work at a service department.
Not Recommended
Employees worked with
SK
SEAN KIM
Service Director
LV
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Lorenzo V.
Bell, CA
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Shawn was the only light at Puente Hills Hyundai!!!
The service provided by Shawn, my service technician, was exceptional. They policies and programs paid for to Hyundai (i.e. protocol extended warranty, diagnostic check payment) are below average and disappointing. The loop that I, as a customer had to go through just to fix parts that should work is unnecessary and disheartening. The one pleasant moment was working with Shawn who went beyond the call of duty and tried his best to give me the best service and provide me with all the information I needed. His professionalism and hard work were definitely seen and appreciated! Thank you, Shawn. I hope Hyundai takes care of you since I know you didn't even have lunch on how overworked you were!
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 01/20/2017 08:20 AM

Thank you for allowing Shawn the opportunity to rectify the situation.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
DS
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Dolores S.
Bellflower, CA
2019 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sr
Todo estuvo muy bien Grasias
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/09/2019 09:49 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Chino Hills, CA
2016 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car Service
Staff friendly. Dealership clean
Recommended
Employees worked with
SK
SEAN KIM
Service Director
OR
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Oscar R.
Bell Gardens, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Great service. I've had my 2010 Genesis coupe serviced at PHH since 2013. Now I own a 2017 Elantra Value Edition. I will continue to have my Elantra serviced for more years to come! Keep up the great work. Thank you.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/23/2018 05:47 PM

Thank you for the kind comment.  We will make sure to earn 5 stars from you next time.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
Verified Customer
Maywood, CA
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Balance
It’s a good ok place to service you automobile.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/09/2018 08:39 AM

Thank you for the positive review.  we will make sure to earn 5 stars next time.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
SK
SEAN KIM
Service Director
MD
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Marcos D.
Los Angeles, CA
2016 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Sonata Hybrid Service
Less than expected
Recommended
Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Chino, CA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good
I like Puente Hyundai. For a while I didn't go Puente,
Because I hate Charly Chung. He is really fucking shit sales atitude.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/02/2018 02:54 PM

Hi,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit for some reason. I am looking forward to seeing you soon.

Employees worked with
SK
SEAN KIM
Service Director
KP
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Kenneth P.
Walnut, CA
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Sollid Hyundai Service
I purchased my car at Puente Hills Hyundai and I have taken it there for all services. I believe they are honest folks and they don't try to oversell. I myself was in the car dealership service business for over 35 years so I speak from experience. One thing I really like is that they have a giant window in the customer waiting area where you can look into the service area and actually watch your car being serviced. Nothing to hide. That's great!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/09/2018 10:55 AM

Hi Kenneth,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
We appreciate your nice comment to our dealership.
I am looking forward to seeing you soon.

Employees worked with
SK
SEAN KIM
Service Director
CL
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Cynthia L.
La Puente, CA
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
My husband told that it was a very good service, he is the one that took our car
Good service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/29/2018 03:02 PM

Hi Cynthia,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
I am looking forward to seeing you soon.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Northridge, CA
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine service
Service writer and technical were professional and communicated well.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/18/2018 04:39 PM

Hi,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
We strive to provide 5 star service to our customers.
I am looking forward to seeing you soon.
Happy New Year!

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
KK
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Kuk K.
Chino Hills, CA
2015 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
very good
Thank you.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/02/2018 01:30 PM

Hi Kuk,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
I am looking forward to seeing you soon.
Happy New Year!

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Hacienda Heights, CA
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Seat Belt recALL
The service person did great job. In general La Puente Dealer Service environment is not as good as before.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/13/2017 03:33 PM

Hi,
Thanks so much for taking the time to share your service department experience.
I really apologize for not being able to earn a five star rating on your last visit.
We strive to provide nothing but 5 star service to our customers.
I am looking forward to seeing you soon.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
VW
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Victoria W.
Walnut, CA
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
You always get a clean car
They do what you ask and if you have time to leave your car, it always comes back washed
Recommended
Employees worked with
SK
SEAN KIM
Service Director
DL
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Darren L.
Whittier, CA
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Appointment
Another good service appointment at Puente Hills Hyundai
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/05/2017 01:53 PM

Hi Darren,
Thanks so much for taking the time to share your service department experience.
I really apologize for not being able to earn a five star rating on your last visit.
We strive to provide nothing but 5 star service to our customers.
I will train my advisors for better service next time.
Iam looking forward to seeing you soon.

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
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