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SureCritic / Hyundai Dealer / Temecula Hyundai / TRAVIS KUHN
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TRAVIS KUHN

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(586 reviews)
80

Reviews of TRAVIS KUHN

Verified Customer
Temecula, CA
2017 Hyundai Ioniq Elec
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Ok place
Coffee is horrible there are no snacks and wait time is long
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/19/2018 05:59 PM

Thank you so much for the returned survey. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
AR
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Anthony R.
Lake Elsinore, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfied Ownership
We purchased and took delivery of a 2017 Hyundai Tucson for my wife in February 2017 and over the next 19 months of ownership my wife is completely satisfied with performance and value of vehicle. We're even considering purchasing the latest smaller Hyundai SUV being offered.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/18/2018 12:41 PM

Thank you for the great review. We are glad that you came in to service your vehicle. Please let us know what we can do on your next visit to earn a 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
EL
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Eric L.
Temecula, CA
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
convienance and quality.
Thanks for the quick oil change and update on my sonata keep up the quality work.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/10/2018 08:08 AM

Thank you for the survey, I hope that my team would be able to earn a 5 star review on your next service. We thank you for being part of our family here at Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
LC
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Lorraine C.
Temecula, CA
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Temecula Hyundai Service
We have owned new cars in the past. We typically use the dealer only for the first year and then our local mechanic after that The service hours , value and lyft ride home have us well into our second year of strictly dealer serve.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/25/2018 07:43 AM

I would like to thank you for continuing to use us as your service department. I hope that we can keep this awesome relationship going.  We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
KW
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Karen W.
Wildomar, CA
2016 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/21/2018
verified customerVerified Customer
Category: Service
Courteous and methodical
Working on solving transmission problem.
Have to wait and see.
Recommended
Employees worked with
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TRAVIS KUHN
DC
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Dewayne C.
Murrieta, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service techincians
Service is good when I have come in for whatever service needs I have at the time.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/19/2018 11:05 AM

Thank you very much for the response. We are grateful to have you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Corona, CA
2012 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Rescommend to anyone
Service is great. Everything was done right. Time of service could use some improvement but For the most part, there aren’t any complaints.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/12/2018 02:06 PM

Thank you for the feedback. I will have a conversation with my staff about the time spend on your maintenance. Hope to see you back again for your next service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Escondido, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice staff
Very nice experience. Prices are good for an oil change.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/25/2018 08:40 PM

Thank you for stopping by and allowing us to service your vehicles. 





                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
FM
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Fran M.
Menifee, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
I believe that the employees did their job effectively
There is a friendly climate as you enter the service bay ... they explained the service that was being done on my 2017 Tucson and the car came back to me washed ?
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/26/2018 01:07 PM

Thanks for the response. I apologize about the phone calls. I will make sure that the young lady's chat with each other about any outgoing calls. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
NC
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Nichelle C.
Lake Elsinore, CA
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service and warranty
I had to have 4 recalls checked on my car which is a little concerning which is why I gave the 4 stars instead of 5. Everyone was very polite at the service center and although the work did take quite some time, it is understandable since they had to check for so many recalls. They replaced a part for my steering wheel for free since my car is still under warranty and did a free oil check and car wash which was unexpected and nice. They did say they checked a few things that checked out fine which I feel I've had minor problems with which made me wonder if they really did check them. I would have mentioned this to them but I had a crying baby in my husbands car that I needed to tend to and get home so I just didn't have the time to go over it all with them after finally getting my car back. There was a safety recall on seat belts and my drivers belt actually sometimes does not click/latch closed unless I hold the release button. So I thought it was odd they didn't notice that when checking that recall cause my husband has the hardest time getting my seatbelt to work whenever he drives my car (since he doesn't know the trick of holding the release button to get it to close). And then they claimed my brakes were fine which is odd since they've been squeaking lately and the last time I took my car in at a tire place to get my oil changed, they stressed to me that I need new brakes asap. However I don't have the funds to get them replaced and I know the tire place probably was out for a sale, but since they have been squeaking, I know that they are probably at least getting close to needing to be replaced so I thought that was weird that they told me they checked my brakes and they look good. I really did enjoy the service, however I just felt that maybe some of the things they said they checked weren't actually checked.
Recommended
Employees worked with
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TRAVIS KUHN
GA
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George A.
Fallbrook, CA
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Most was done correctly
Good experience
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/26/2018 02:28 PM

Thank you for the great review. Truly appreciate you coming by to see us and get your vehicle serviced. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
CN
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Charles N.
Temecula, CA
2012 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
.
I bought my vehicle and have received service at Temecula Hyundai since purchase. Over the period, I have reveived satisfactory and timely care from the service center primarily. My vehicle has not required any major repairs but I will not hesitate to refer this business based on my experience so far.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/25/2018 12:34 PM

Thank you very much for being a loyal customer and for being open to refer customers to get maintenance performed at our facility. We greatly appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Temecula, CA
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Great service and staff
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/09/2018 07:41 AM

Thanks for the great review.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
JD
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John D.
Winchester, CA
2012 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
I had a 7:15 am appointment for an oil change. I did arrive early. I left the dealership at 8:25. This seems too long for an oil change based on the fact I did have an appointment at 7:15 am
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/05/2018 01:37 PM

I am sorry that you feel it took a little long for the oil change service. We do make sure and perform a full multi point inspection and also wash and vacuum your vehicle ( I do hope we gave it back to you clean) Normally  it will take 1 hour to 1 hr and 15 min to perform service. I hope to see you again for your next service. If you need to contact me feel free to email. Thank you. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
GP
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Gerlad P.
Hemet, CA
2013 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Car was ready before stated time!
I was able to bring my oil and filter of choice, the Hyundai dealership I purchased this car told me that was against corporation rules (among other things). I appreciate honesty! I will not return to that dealership.
One thing that is annoying - Please spell my first name correctly - Gerald - not - Gerlad!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/23/2018 10:45 AM

We greatly appreciate the survey. I am so sorry the other dealership told you incorrect information. I will have my people correct the spelling of you name now. I hope we can continue to service your vehicle in the future. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Bakersfield, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
The overall service is good but there would be times I'd be waiting for hours for an oil change. I drive 40 minutes away just to get service here because I thought since I bought the car from here they'd take care of me. They do, sometimes.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/18/2018 01:50 PM

We appreciate your review. Thank you very much. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Temecula, CA
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Not Impressed
I took my car in in October of last year. My spark plugs were replaced. My car started startling and engine light came on. I took the car in on Monday. The cause of the engine light to be on was because the spark plugs were not tightened. They all had to be replaced and cleaned up the whole area where oil leaked. The person at the service desk tells me that I needed to replace my spark plugs. I told him if he was kidding me, because I had already replaced them. He had to check on that and call me back. How can you not know what was done to the car. There should be a history. I have never taken a car to the dealership. I always went somewhere else, because everything is more expensive at the dealership. I wanted to take this car to the dealership because of recalls on newer cars and wanted everything being serviced at one place.

I am not happy that I trusted this company to take care of my car and take care of me. Being a woman driver and in a 3 year old car is not comforting. It did not tell me my brake lights needed replacement either. I don't look at the back of my car to see if my lights are working. Someone had to tell me my break lights were out.

I had a 14 year old car that didn't need as much service as this car needs. This is my first ever Hyundai car, I had a car accident and had to get a car, since the other one was too old to repair. This car was comparable to that one, and I bought it.

I hope, I don't have any issues after this last time.
Not Recommended
Employees worked with
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TRAVIS KUHN
Verified Customer
Escondido, CA
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
I'm guessing the recall was handled as it should have been.
Recommended
Employees worked with
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TRAVIS KUHN
PP
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Patricia P.
Hemet, CA
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Service
Personnel communicated with me with what my auto needed, and matched prices, so I didn't have to go somewhere else.
Recommended
Employees worked with
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TRAVIS KUHN
GV
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Grace V.
Sun City, CA
2008 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
New Transmission?
Had no clue I needed a new transmission. Then all the other repairs on top of that. Hope all are under warranty for a while.
Recommended
Employees worked with
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TRAVIS KUHN
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