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SureCritic / Hyundai Dealer / Puente Hills Hyundai / TINO LOZANO
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TINO LOZANO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(223 reviews)
73

Reviews of TINO LOZANO

JT
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Joseph T.
Chino Hills, CA
2016 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Adequate
I like the dealership but not impressed by some of the staff
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/11/2018 04:15 PM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
SS
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Stephanie S.
La Puente, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
.
Everything was great. Tino kept me updated with what was being done to my car. They were very helpful when I came back the next day after service because my car was having some troubles. They took care of everything and are very trustworthy.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/03/2018 04:55 PM

Thank you so much for the great review.
Your kind words are much appreciated.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DC
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Dorene C.
Whittier, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Friendly and knowledgeable. Great service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/03/2018 05:19 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
OM
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Olivia M.
Monterey Park, CA
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very good service
I'm pleased with the service and price.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/03/2018 05:21 PM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
IM
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Irma M.
El Monte, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and courteous service!
Great friendly service and fast!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/27/2018 04:35 PM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
La Habra, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Trust worthy Service
This is the only place I trust with my car. The people are always friendly. Very trust worthy service advisors.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/27/2018 04:38 PM

Thank you so much for the great review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
Verified Customer
Altadena, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Job!
I trust Puente Hills Hyundai and their staff with my car and recommend them highly to all!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/19/2018 04:33 PM

Thank you for the great review!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
KM
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Karen M.
La Puente, CA
2014 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Helpful
The staff was very kind and extremely helpful.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/19/2018 04:30 PM

Thank you for the great review. We are looking forward to seeing you again.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
Verified Customer
Covina, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Over an hr wait for an oil change...REALLY
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/15/2018 04:20 PM

Thank you for the generous 5 stars.  We will do our best to cut down the waiting time on your next visit.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Pomona, CA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2018
verified customerVerified Customer
Category: Service
Good customer service by Tino
Service advisor did everything possible to ensure my repairs were completed. He stayed in touch with any updates and progress. Definitely recommend you ask for him when visitng this service dept.
Not Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
WC
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Warren C.
Corona, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Tino was great!
Quick and thorough service. Tino even gave me a ride when the shuttle service was really busy!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/14/2018 04:53 PM

Thank you so much for the great review.
Your kind words are much appreciated.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
LT
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Leslie T.
Glendora, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
My second car from Hyandai PH
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/12/2018 10:53 AM

Thank you for being a loyal customer to Hyundai and at PHH service Dept.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
NT
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Noreen T.
Chino Hills, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Sean gave me a professional service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/12/2018 10:51 AM

Thank you , Noreen. As you know, We always appreciate your business.  Thank you for being a loyal customer.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DB
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David B.
La Habra, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Thanks!
Thanks for getting me in an out Tino!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/12/2018 10:48 AM

We do understand your time is valuable.^^
  Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
JM
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Joanne M.
Rowland Heights, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service!!!
Puente Hills Hyundai rocks! Thanks for the fast and efficient service.

Joanne Manese
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/12/2018 10:47 AM

Thank you for the beautiful wording!  We are so glad your experience here was a positive one.  Thank you.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
VM
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Victor M.
La Puente, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I love Hyundai
The team is great
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/12/2018 10:45 AM

Your kind words are much appreciated.
Thank you for taking the time to fill out our survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
PF
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Patricia F.
Whittier, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service with kindness
great service with kindness
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/09/2018 08:53 AM

Thank you for the 5 star review.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
RV
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Rudy V.
Pico Rivera, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai La Puente
Great dealership and servicing department!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/06/2018 08:36 AM

Thank you for the great review.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Pomona, CA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2018
verified customerVerified Customer
Category: Service
Good customer service by Tino
Service advisor did everything possible to ensure my repairs were completed. He stayed in touch with any updates and progress. Definitely recommend you ask for him when visitng this service dept.
Not Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/04/2018
Service Type: Repair
Category: Service
Good customer service by Tino
Service advisor did everything possible to ensure my repairs were completed. He stayed in touch with any updates and progres. Definitely recommend you ask for him when visitng this service dept.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/05/2018 08:26 AM

    It’s unfortunate the service did not meet your expectations.  But I am glad to hear that at least Tino did a good job. Please call us if we can help you in the future.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 11/14/2018 03:59 PM

Thank you for the re scoring. Tino appreciate you, too.^^
We will make sure to take care of you better next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
DB
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David B.
La Habra, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Tino is the man!
I usually don’t go to dealers to get any work done because of the pricing. Well, after the service Tino provided and the education on whygoing to a dealer is beneficial, I will now go to PHH. I had 3 recalls that I was never notified about by Hyundai. Tino has me in and out on the first day I took my car to PHH..I had to go back again and Tino had me in and out again. This is even more inportant since I have 2 toddlers who run around or have to find a sitter for.

I will go back to PHH because if the level of service Tino provided. He comminuted with me by text and calls thoughout the process of waiting for parts and getting my car in 2 different days. Great job Tino.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/30/2018 08:08 AM

I am glad to hear that your experience with our service department had a happy ending.^^  We want many more of these to come.   Thank you for the beautiful wording.  Tino will love this too.  We also appreciate you for taking your time to fill out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
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