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SureCritic / Hyundai Dealer / Puente Hills Hyundai / TINO LOZANO
TL

TINO LOZANO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(223 reviews)
73

Reviews of TINO LOZANO

DS
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Dennis S.
Pasadena, CA
2015 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Puente Hills
Good. Better than other service areas.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/09/2019 11:04 AM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
JM
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Jayson M.
West Covina, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Definitely Coming back
Customer service is great and the staff is wonderful. They made sure you come out satisfied with their service. The waiting area is roomy and plenty of seats to relax while you wait for your vehicle to be serviced. Its a very clean environment.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/02/2019 11:07 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
JM
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Jaime M.
Walnut, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service
Thank you
Recommended
Employees worked with
TL
TINO LOZANO
JD
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Jianmin D.
Azusa, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance was detailed
Good job but if the cost of maintenance can be reduced it will be better
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/29/2019 08:56 AM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DM
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David M.
Rowland Hghts, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Review
They did what I requested -- the basic factory 60K service, although they did try to persuade me to upgrade my service to PH recommended service, which I declined.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/29/2019 08:51 AM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
JC
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Juliette C.
Hacienda Heights, CA
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car servicing
I made an appointment and when I arrived they immediately did the paperwork. The work (30000 mile servicing in addition to a recall issue. Theycompleted the work and were finished in less than the promised time of 2 hours.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/29/2019 08:50 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
SK
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Seorim K.
Los Angeles, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service, friendly, and fulfilled all my needs.
Great service, friendly, and fulfilled all my needs.
Recommended
Employees worked with
TL
TINO LOZANO
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ROBERT BINKLEY
GM
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Gladys M.
Baldwin Park, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It just excellent ?? ?
Everything was excellent customers service with I don’t remember the last name but he helps me on everything he’s name is Tino .. ??
Recommended
Employees worked with
TL
TINO LOZANO
Verified Customer
Upland, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
verified customerVerified Customer
Category: Service
Good service
They make it comfortable while you wait.
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Upland, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
verified customerVerified Customer
Category: Service
Good service
They make it comfortable while you wait.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/18/2019
Service Type: Repair
Category: Service
usually have good service
I was let down by the rude response when I was just going to ask an estimated time of completion
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/19/2019 04:23 PM

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 03/19/2019 04:24 PM

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
BN
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Bernadette N.
La Palma, CA
2018 Hyundai Ioniq Plug
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly atmosphere and fast service.
Didn't have to wait long for the service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/18/2019 10:59 AM

Your feedback is very valuable to our dealership.

We are so glad your experience here was a positive one.

We also appreciate 5 stars.          

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
JM
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Jaime M.
Walnut, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service updates
Service writer Tino kept me updated on status of repairs. Tino also kept repair cost down. Thank you.
Recommended
Employees worked with
TL
TINO LOZANO
FM
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Frank M.
Rosemead, CA
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
FHMontoya Genesis coup
Quick service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/12/2019 01:55 PM

 

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
Verified Customer
Walnut, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfaction
Service provided was satisfactory
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/12/2019 12:08 PM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 03/12/2019 12:09 PM

I meant, if you gave us 5 stars we would have liked it better. Lol^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
KL
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Kyu L.
Diamond Bar, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Good service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/12/2019 12:06 PM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
OQ
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Oliver Q.
Pomona, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Never Pushy
I appreciate the no hassle service I get from staff. They’re reasonable recommendations and there’s no shake down to get stuff done all at once. As a consumer on a budget, Hyundai Puente Hills has been respectful and considerate. Thank you!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/12/2019 11:59 AM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
Verified Customer
Covina, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine maintenance
Great service
Recommended
Employees worked with
TL
TINO LOZANO
EO
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Emmanuel O.
La Puente, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, friendly service!!!
Fast and friendly. They didn’t try to sell me on too much extra. Serviced in a good amount of time. Free wash was better than it had been in the past.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/05/2019 04:21 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
MF
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Manuel F.
Maywood, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Sean was amazing
Great service and in a very quick.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/02/2019 02:04 PM

Thank you so much for the great review.
We also appreciate 5 stars.
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.


Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
AJ
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Arlette J.
La Puente, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
definitely would recommend to others! Fast, and accurate
Tino was great!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/01/2019 12:20 PM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 03/02/2019 02:05 PM

We understand your time is valuable.  We appreciate your feedback.
We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
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