Tyler Jorgensen

08/06/2021

Verified Customer

Category: Service

oil change / tire rotation

friendly and good service

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/10/2021 10:48 AM

Richard, thank you for the 5 star review! We're so glad that your oil change experience was a success! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

MONTE C.

Post Falls, ID

08/05/2021

Verified Customer

Category: Service

Great Service and Customer Care!

First class service and support team at Mike White Ford. Tyler, Adam, Connor and other gentleman (forgot his name) from shuttle earlier this morning, as well as parts department and service bay crew were excellent. Thanks for great customer service!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/10/2021 10:46 AM

Monte, thank you for the great review! First class service is what we always strive to provide! We will be sure to pass along your kind words to all mentioned! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JOHN B.

Post Falls, ID

08/05/2021

Verified Customer

Category: Service

Mike white Ford.

I Really Like Mike white Ford. They have always treated me with the excellent. they have an excellent service department.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/10/2021 09:36 AM

John, thank you for the excellent review! We really like you as well! We're so glad that you have had excellent experiences with our team and our service department! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

WILLIAM K.

Coeur D Alene, ID

Ford Explorer

08/03/2021

Verified Customer

Category: Service

Friendly people.

Always been treated top notch also good coffee thank you

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/04/2021 02:11 PM

William, thank you for the 5 star review! We're so glad that you always feel like you're treated well and we're also glad that you enjoy the coffee! Feel free to stop by for a cup any time! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Hayden, ID

08/01/2021

Verified Customer

Category: Service

customer care needs work

Brought my truck in for a standard 5,000 service, which is normally done in 45-60 minutes. Did not require tire rotation . After 1 hour, work still not done. I had to leave, but it was agreed that I would be back by 5:15. I came back an hour earlier and waited another half hour. The attendant wanted to charge me for new wipers and 2 new filters, even though I have always had the extended maintenance option. For some reason, this is not the first time my option has not been immediately recognized. I finally left after a total of 1 and a half hours, without my usual free car wash coupon, as I discovered.

Recommended

Employees worked with

ROY G.

Post Falls, ID

07/30/2021

Verified Customer

Category: Service

competent service

Friendly staff is appreciated.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/04/2021 02:01 PM

Roy, thank you for the 5 star review! We're so glad that you enjoyed spending some time with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

MARK S.

Rathdrum, ID

Ford Ranger

07/30/2021

Verified Customer

Category: Service

Costumer service is great

They did a great job servicing my truck however it appears they forgot to reset my oil life monitor and ran over time by about 20 minutes so I was late to work but it was all good.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/04/2021 02:01 PM

Mark, thank you for the kind review. If you would like to swing by, we'd be happy to reset that oil life monitor for you! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Coeur D Alene, ID

Ford Focus

07/28/2021

Verified Customer

Category: Service

Excellent service.

My car is always ready when they say it will be. The waiting room is very comfortable. All in all great service.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/04/2021 01:59 PM

Anonymous, thank you for the excellent review! We're so glad that we're able to meet your promised delivery times and that you enjoyed your wait with us! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

SUSAN F.

Coeur D Alene, ID

Ford Taurus X

07/27/2021

Verified Customer

Category: Service

Auto Service

everyonand very pleasent and are very helpfull

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:51 PM

Susan, thank you for the 5 star review! We're so glad that you had such a good experience with our team! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

STEPHEN F.

Athol, ID

Ford Fusion

07/22/2021

Verified Customer

Category: Service

Friendly service

Friendly and good service. But the last time I had my vehicle serviced, the tire psi was not correct. The brand of tire I have, the recommended psi is 51. This time when I took the vehicle in for service, I informed the tech the recommended psi for the tires. Again the tires were set at 35 psi.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:47 PM

Stephen, thank you for the kind review! Friendly and good service are two of our biggest goals. We're sorry to hear about the PSI being wrong for a second time. Thank you for letting us know again so that we can address it with our team. This issue shouldn't happen again. Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

EDGAR M.

Saint Maries, ID

07/22/2021

Verified Customer

Category: Service

Oil change

Fast and efficient during a time cruch.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:42 PM

Edgar, thank you for the 5 star review! We're so glad that we were able to offer a fast and efficient oil change when you needed it! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Ford Super Duty F-350 SRW

FRANK T.

Hayden, ID

07/21/2021

Verified Customer

Category: Service

Tyler and Adam and the gang are great

Everybody makes you feel so welcome and friendly Tyler and Adam are great to work with As well as the whole gang

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:38 PM

Frank, thank you for the great review! We're so glad that you had such a warm and friendly experience with Tyler, Adam and the whole team. We will be sure to pass along you kind words! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Coeur D'Alene, ID

07/20/2021

Verified Customer

Category: Service

battery change

fast , efficient !

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:33 PM

Anonymous, thank you for the 5 star review! We're so glad that your battery change was fast and smooth! That's always what we strive for! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

CATHERINE M.

Post Falls, ID

07/19/2021

Verified Customer

Category: Service

Awesome Service!

I went in for an oil change and the Service Manager went over items that needed attention. I’m not an auto novelist so I appreciated him telling me the items that needed service. With my Ford rewards it only cost me $20 to get everything done. Much appreciated!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:29 PM

Catherine, thank you for the awesome review! We're so glad that your oil change went smoothly and that you were able to use your FordPass Rewards points to help pay for part of your service! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

DEBI N.

Post Falls, ID

07/19/2021

Verified Customer

Category: Service

First time....fabulous!

I am new to the CDA area and found the experience at Mike White easy, professional, and affordable. I will be back time and time again. Shout out to Tyler Jorgenson who was welcoming and very knowledgable.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:23 PM

Debi, thank you for the fabulous review! We're grateful that you gave us the opportunity to serve you and glad that your first experience was a pleasant one! We'll be sure to pass along your kind words to Tyler! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

RONNIE G.

Coeur D Alene, ID

07/17/2021

Verified Customer

Category: Service

Scheduled appt

Tyler handles all my rigs. Keeps me informed on maintenance and set's my appts to help me.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:20 PM

Ronnie, thank you for the 5 star review! We're so glad that you've had such great experiences with Tyler! We'll be sure to pass along your kind words! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

OREN M.

Kingston, ID

07/09/2021

Verified Customer

Category: Service

Friendly people

Always helpful and very efficient make waiting like sitting at home in your living room just great people to be around and treat the ladies with respect

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/12/2021 02:35 PM

Oren, thank you for the kind review! We're so glad that your waiting experience was so pleasant and that you enjoyed your interactions with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Coeur D Alene, ID

Ford Ranger

07/04/2021

Verified Customer

Category: Service

VERY PROFESSIONAL

Great Experience! I didn't have an appointment and Tyler told me that he would do what he could. I ended up just needing my rotors turned instead of being replaced like I thought. Kudos to Tyler and the technician for being honest throughout the process and saving me money!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2021 09:33 AM

Anonymous, thank you for the great review! We're so glad that we were able to get you onto the schedule and save you some money! We'll make sure to pass along your kind words to Tyler and our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Post Falls, ID

Ford Edge

07/03/2021

Verified Customer

Category: Service

Hyw. 95 is a ZOO driving too store

June 4th in for 60,000 mile service, car did not run smoothly after . Called spoke with Joe & Cole, injection cleaner added to fuel tank , they both said drive it. 3-4 fillies later car still not running correctly
June 25th spoke with Cole , he said bring car in something not right also engine light on
They found broken spark plug, car runs like a champ now
Cole is a very busy guy, hard to get on the phone. But he done me right

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2021 09:31 AM

Anonymous, thank you for the good review! We're so sorry that it took two visits to get your vehicle running properly but we're glad that we were able to take care of it in the end! We'll make sure to pass along your kind words to Cole! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

ADDISON A.

Hayden, ID

06/30/2021

Verified Customer

Category: Service

First Class

I know Mike White.....First class

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:35 PM

Bud, thank you for the kind review! It's always a pleasure to have you stop by! I'll make sure to tell Mike that you said hello! Thank you for choosing Mike White Ford!

Employees worked with