Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

764 Reviews

97% Would Recommend
Latest Review 1 day ago

Reviews


ZH
Zekun H.
Urbana, IL
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Zekun said the business provided comprehensive service. They did extra services along with his oil change.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Charlestown, MA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018
Always Impressed
I’ve been going to A-Z Auto for over five years and continue to use them even though I live in Charlestown now. They are always friendly and accommodating. Today they had the two new tires I needed waiting for me when I arrived to make sure all the work could be done in one day. They’re also honest about repairs and can help find less expensive parts when possible.

HA
HELOISA A.
Brighton, MA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
Will definitely come back!
Took my car for an oil change. People were really nice and helpful.

TH
TERESA H.
Brighton, MA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
They are reasonable
I am pleased with the work they do .

Verified Customer
Boston, MA
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Great
Great experience for replacing brake pads and rotors

MP
MARK P.
Chestnut Hill, MA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Phenomenal service very time.
I've been taking my car to A-Z for regular maintenance service for several years now -- and they are top-notch. Their customer service folks are always positive, upbeat, and striving to help out. The car is always well taken care of -- and when I pick it up they typically have a list of things to look out for in the months ahead. On the few occasions when they've come across an issue they call immediately and let me know my options up front. They are AAA certified and beat the prices of dealers and other local competitors every time.

TM
TREVOR M.
Brookline, MA
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Quick service
No issues, had brake problem, took in car at noon, diagnosed same day, fixed next.

CK
Chris K.
Allston, MA
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Chris said they gave a clear explanation of the service and it was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

WB
WILLIAM B.
Brookline, MA
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
Service
Quick turnaround.

Verified Customer
Brighton, MA
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018
Great shop!
I was very impressed with how thorough the work done on my car was, how professionally everyone I talked to was, how timely the work was done, and how great the communication was the whole time. Thank you!

CD
Christopher D.
Massachusetts
Land Rover Range Rover Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Christopher said that this business is just fantastic. He would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

LK
LAUREN K.
Brighton, MA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018
Friendly, quick, honest service
Really helpful guys, friendly and honest to all their customers, highly recommended

JS
JOHN S.
Brookline, MA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
Great Experience
AZ diagnoses the problem and gets the job done. Simple. I also had the misfortune of having a faulty part installed a year ago and the warranty was honored without question. The real misfortune is having to drive an old car, but if you have to, it's a comfort to know you have a good shop in your corner you can depend on.

Verified Customer
Brighton, MA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/05/2018
Pretty good
Fast service with good communication regarding the work being done. They think because they're busy it's somehow acceptable to be rude to customers, but I deal with it for the convenience.

24/7 pickup (I believe) is great. Unfortunately last time they hid my car, and it took an attendant and I about 40 minutes to find it. It was implied to me that it's not uncommon for the cars to be "misplaced".

TG
Tom G.
Brookline, MA
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2018 Category: Service
Tom said they did a good job.
This review was collected via phone interview by Customer Research Inc.

VZ
Vladimir Z.
Brighton, MA
Honda Accord Sdn
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/28/2018 Category: Service
Vladimir said his main concern when he went to this business was his brakes and they did not check them.
This review was collected via phone interview by Customer Research Inc.

MO
Matthew O.
Brighton, MA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Matthew said the business is very reliable. Customer service is great.
This review was collected via phone interview by Customer Research Inc.

LW
Laurence W.
Watertown, MA
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Laurence said the staff is trustworthy and efficient.
This review was collected via phone interview by Customer Research Inc.

SH
Steven H.
Concord, MA
Volvo V70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Spoke with Ben. He said his experience was quick and easy.
This review was collected via phone interview by Customer Research Inc.

KD
Kevin D.
Wakefield, RI
Lexus IS 250
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
Kevin said the check system light came on after he left the facility .The service was good and they were nice people.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 41 - 60 of 764 in total