24/7 pickup (I believe) is great. Unfortunately last time they hid my car, and it took an attendant and I about 40 minutes to find it. It was implied to me that it's not uncommon for the cars to be "misplaced".
That but I didn’t expect to
See my car covered in white snow residue and super dirty when it was returned to me. Additionally, I was told over the phone that I would get a 10 percent discount on parts and labor due to my AAA membership. When I saw my bill, the discount wasn’t included. The person initially said there was no such discount then after I persisted he made a call to colleague to confirm this and then added it on. Please provide the discount that was indicted over the phone so customers aren’t inadvertently overcharged.
Thank you Anthony for the rating, your feedback is very important in our goal to improve and get better each and every day. We apologize and appreciate the business hoping next time we can offer better customer service Happy motoring!!!
Thank you Lindsey for the rating, your feedback is very important in our goal to improve and get better each and everyday. We apologize and appreciate the business hoping next time we can offer better customer service Happy motoring!!!
Hello Merredith, first let me start off by saying sorry for the misunderstand, it was our intent to make you feel like you were overcharged. What you probably wanted and didn't recieve was a synthetic-blend oil change service that costs $35.93 including up to 5 quarts of oil, oil filter and fluid top off with 51 point check. If you want you can upgrade to 100% synthetic oil and that is what you received and were charged for. Since there was a mix-up somewhere and you really wanted the "regular" oil change I will send you a refund of the difference.
Thank you for your business and I really do hope this helps a little with restoring some trust.
Thank you Iko for the rating, your feedback is very important in our goal to improve and get better. We apologize for the Inconvenience and please give us a call to schedule an appointment so we can take a look at the brakes. (Note: We warranty our work ( Parts & Labor ) For one year or 12,000 miles and For (AAA) members Two Years or 24,000 miles. ) We appreciate the business and hope next time we can offer better service overall Happy motoring!!!