After bringing my car in last Monday to have a headlight looked at, I was told I needed an appointment to have it looked at since it wasn't a bulb issue. I made an appointment for noon the following day, and was told there was a promissory time of 5 pm for a diagnosis. I heard nothing by the end of the day, but knew they were busy. The next day I waited for some news, and when I hadn't heard by 3 pm, I called to check on the status. The person I spoke with said that she did not have a report, but that she would try to add some urgency to the situation, and again the 5 pm promissory time was mentioned. The rest of the day went by, and so did all of the following day. I needed the car for the weekend, so after not hearing anything on Friday, I called after 3 pm to say that I would just get my car as is. Only then was I told that a partial diagnosis had been performed, and that a replacement of the headlight module was recommended. This was the first piece of information I had received in 4 days! I could not wait then to have the diagnostics completed, so I left. I was encouraged to come back when I have "more time for a full diagnosis." How would I ever know how much time is needed for a full diagnosis if I was never told ANYTHING at ANY point?!?!?! What if I needed my car during the week?! Apparently more than 96 hours is not enough time for a diagnosis.
When I got to my destination I found out that I could not lock my car!! Luckily, I did not have to worry about parking on the street that night. I called the next day to report this and agreed to come back first thing Monday morning. I dropped my car off, and a 12 pm promissory time was mentioned (but I knew to not put any faith in that by this point). I got the estimate that evening, for another module replacement, a job that would end up being over $700. I had only returned this time because I had gotten my car back in worse shape than before, and thought that they should be the ones to fix the problem. Unfortunately, with a job this costly, I am not confident that it will be done properly, nor do I feel like spending more money here.
I'm sorry you did not have a better experience with us at A-Z Auto. We would love to go over the work that was done on your vehicle as well as the recommendations that were sent to you. Thank you for choosing A-Z Auto, and I hope we can resolve any concerns you have.
They told me my car won’t be looked at until Sunday or Monday morning
A complete waste of time