A Z Auto Center

A-Z is great. They're always very courteous. We needed a ton of work done of our car, and parts had to be ordered, so they needed to keep our car for several days. They set us up with a rental car at a discount and made all the calls for us so it was one less thing to worry about.

The staff is always very helpful!

Was charged $51.00 just for a replacement of 1 light bulb on my Mini Cooper. I recently had the other light bulb replaced down the street at Shimon’s gas station on Harvard St. for just $25.00, unfortunately, they were closed when I called at 4:30 pm..

I am very disappointed. Did they even look at my vehicle? They told me that it would be $700+ to repair the heating system. Someone else who was not even a mechanic looked at it and fixed it in 2 seconds. Why couldn't they do that?

I dropped off my car at the appointment time on Saturday morning and the staff told me they’d call me with the diagnosis result before the shop closes at 4. Nobody contacted me, and the store phone didn’t go to voice message system and the website contact us from was malfunctioning. Eventually they told me that they had not been able to replicate the issue and haven’t provided the clear timeline on how long they would like to take to investigate further. Monday evening when I called, the status was the same and I was asked to go test drive with their technician next morning. I agreed and showed up next morning and then was told that they were able to replicate the issue by themselves. Due to this miss communication, I had to reschedule or miss my commitments.

These guys legit stole my airpods. Sad!

Will never take my car there or recommend anybody that I know to go there.

The place is trying to make money as possible. Recommend expensive repairs. Did not wanted to get it fixed there. I did not wanted to get it fixed there. The car ball joint came out and they were trying to charge me 1000$ dollars. Need some genuine people who charge you genuinely.

I've been using A Z since I brought my car to town. My first visit was great and their after hours pickup/payment offering is extremely helpful with my work schedule. My third visit has changed my mind about coming back, though. I had my car in for a second visit where the team changed my oil and upon my third and most recent visit for a check engine issue I received a bill that included a note that my oil was dirty and needed to be changed. They also noted that the car had no oil change sticker. I called to ask about the oil. They stated the oil was dirty, needed to be changed, and that there was no sticker indicating the last oil change. I let them know that they just changed the oil in my car 3 weeks prior. They back peddled a bit, checked their records and made up an excuse for the oil charge. They removed the charge and business was as usual for the fix.
It was a bit too expensive for my liking but I needed the car to go out of town in a few days so I was stuck with using A Z Auto. When I picked up the car, the interior had dirt and oil on the console and steering wheel, and they still* did not add an oil change sticker to the windshield. They also had oily/dirty hand prints all over the hood and I found scratched paint on the back wheel well.

I gave this place quite a few chances, just because it’s close to my home. Besides absolutely no customer service level, they never do the work on time as they say, always at the end of the day, when they are all gone, you can pick up your car and pay your bill at the gas station. I guess they don’t like answering questions or looking you in the eyes after what they’ve done. I’ve had them do rear breaks, when I needed front; they have told me that my car is safe to drive, while it wasn’t (breaks issues); they’ve had me wait for some irrelevant to safety parts over 10 days. Just one thing worse than the other. I am done w them for sure.

I brought my car in to repair my exhaust that was making a lot of noise. AZ recommended 3 repairs to the whole car totaling $2k~ but I opted to only fix the exhaust for the time being. I asked for my old parts back since my husband and his work mechanic asked to see it and find what the issue was. When I called to confirm the work, I wasn’t given an estimated pick up time and ended up waiting around until the following afternoon for a callback. When I went to pick up my car, the parts I received were only the gaskets and screws and not the catalytic converter they replaced. I expected all my parts back but I cant really do anything with a set of screws and gaskets. My car is no longer noisy but I probably won’t come back for the other repairs since it seems a bit unorganized there and this is the second time I’ve questioned their honesty after getting my car serviced. The admin in the office was professional and nice enough and the guys who brought my car back were also nice. It’s too bad I don’t feel comfortable being a repeat customer at AZ.

Within a month, I had to go back to the shop 3 times for something “different” everytime. One time I didn’t even get an invoice for what they were doing and only a notice to go pick my car up and then I had to pay for something I didn’t approve of AFTER having to come back to fix my car again after just having it fixed a week ago. After the 3rd time, my check engine light still came back on. My car is in a worse condition now from when I first brought it in.

Unfortunately had a bad experience at AZ. It wasn't my first time going but will be my last. They were just replacing my oil pan and putting a valve gasket on. They first said it was delayed because something had to dry for a few hours and then the reasoning was because the wrong part came in. Overall, 5 day without a car for a small fix was ridiculous. They also charged an absurd amount of money for such a fix. Nice people just not the best service

I dropped car at this place.. and I noted that my car left cv axel is broke.. they sent me email.. estimated price 663$ I called to say that I don’t accept to fix this here because of high price.. they told me than you gonna have to pay 109$ diagnostic fee.. in the end of the day we agreed to bring our part they gonna replace it.. and charge us only later.. by the way I can purchase cv axle for 70$ they charge wanted to charge me 135$.. anyways .. they repaired the part but car makes noise from there that they did job..my name is israyil and my number is+18572044112 call me if anyone wanna say something..

I gave my car at january 23 for battery issue.We deal with him.He didnt keep his promise and took 300 dollar for nothing do favor yourself and your wallet dont choosing this company

This place was by far the worst experience I have ever had. I strongly recommend to anyone to never use this place. For a oil pan gasket replacement that wasn't needed they charged $380 dollar's of labor. When requested to not do it they said it was too late. However, when I arrived several hours later they said they were putting them in now. Absolutely disgusting business. To give a perspective my mechanic was willing to do all of it for less then half.