A Z Auto Center

Took my car in for a simple headlight fuse fix after calling ahead to make an appointment the day before. Dropped it off at 8am and by 6pm it still had not been touched after I specified I’d need it back by the end of the day (especially before a snowstorm came through). Feeling let down, especially after all the positive reviews I had read.

I have brought my car here a few times before, but unfortunately this recent visit has left me with a bad taste.
After bringing my car in last Monday to have a headlight looked at, I was told I needed an appointment to have it looked at since it wasn't a bulb issue. I made an appointment for noon the following day, and was told there was a promissory time of 5 pm for a diagnosis. I heard nothing by the end of the day, but knew they were busy. The next day I waited for some news, and when I hadn't heard by 3 pm, I called to check on the status. The person I spoke with said that she did not have a report, but that she would try to add some urgency to the situation, and again the 5 pm promissory time was mentioned. The rest of the day went by, and so did all of the following day. I needed the car for the weekend, so after not hearing anything on Friday, I called after 3 pm to say that I would just get my car as is. Only then was I told that a partial diagnosis had been performed, and that a replacement of the headlight module was recommended. This was the first piece of information I had received in 4 days! I could not wait then to have the diagnostics completed, so I left. I was encouraged to come back when I have "more time for a full diagnosis." How would I ever know how much time is needed for a full diagnosis if I was never told ANYTHING at ANY point?!?!?! What if I needed my car during the week?! Apparently more than 96 hours is not enough time for a diagnosis.

When I got to my destination I found out that I could not lock my car!! Luckily, I did not have to worry about parking on the street that night. I called the next day to report this and agreed to come back first thing Monday morning. I dropped my car off, and a 12 pm promissory time was mentioned (but I knew to not put any faith in that by this point). I got the estimate that evening, for another module replacement, a job that would end up being over $700. I had only returned this time because I had gotten my car back in worse shape than before, and thought that they should be the ones to fix the problem. Unfortunately, with a job this costly, I am not confident that it will be done properly, nor do I feel like spending more money here.

I was told my car needed 1000+ dollars in repairs. The only thing actually broken was my alternator, a

Dropped off my car Saturday 8 AM one of the representative said it should be done by 1 PM got called back at 430pm
They told me my car won’t be looked at until Sunday or Monday morning
A complete waste of time

Well, not impressed. I got the car in for check-engine light and EPC light. They ran a diagnostic for $112 labor cost. However, then on the report it states - recommend oil change and filter change (well if the oil is low /filter needs changing /add it). Besides, I never received a call or email to let me know the recommendations. Hence, charging $112 in labor/diagnostic test and basically let you know - oh well come back so we can charge you again $112 labor cost is actually ridiculous.  

I had to constantly call and get updates on my vehicle. Everytime I spoke to someone I was given a time frame for when they would call me back and no one ever would. I spoke to someone on one day and they said my car would be done the next. When I called the next day, I found out they were closed.

I wouldn't have minded my car being in the shop for 5+ days if I didn't have to hunt down updates. Q

I took my car on one morning around the time the shop opened and the issues I brought in for turned out to be 2 major fixes. They not only failed to communicate the status with me as they had promised but also they forgot to provide the estimate for one of those repairs. I emailed back to the estimate and no replies until I called in on the following day. Due to this missed step and communication, the car was unavailable for more than a week and I had to reschedule everything as I wasn’t informed clear ETA.

I’m not sure why it takes all day to do an oil change/tire rotation. This is the second time I have dropped my car off with an appointment at 8am right when it has opened and the car hasn’t been ready until late in the afternoon. This should be something that can be done in 30-40 min while I wait. This is ridiculous especially when I had an appointment.

Tires were replaced as agreed upon. However, TPMS sensors were not reset properly.

After leaving A-Z Auto Center after some brake word and structural welding, I took the vehicle to another garage to get an assessment of the suggested further work regarding the braking system. The second garage advised me to not do the work, and not to put any more serious money into the vehicle due to the extreme rust throughout the undercarriage. While the welding job done was competent, (as was the brake work completed), there are apparently many other points of potentially serious rust failure, which could cause a breakdown while traveling. This was not made clear at the initial encounter with A-Z Auto Center. Had that concern been communicated, I likely would not have invested the nearly $2500 in the vehicle. IN addition, the vehicle was in the garages of A-Z Auto center for nearly a month, and I felt that I was not kept apprised of the amount of time needed to reclaim the vehicle. While the individuals with whom I had contact at A-Z Auto center were cordial and solicitous, I didn't feel I was given the information needed to make a sound decision.

I brought my vehicle in for a wheel alignment in the morning and was told it would take an hour to do. By 5pm I had not received a call from them stating it was done and I knew they closed at 6. I called and was put on hold for a long time and then eventually hung up on, not once, but three times and was finally told they hadn’t started it yet (6 hrs after my appt time). I finally just went to pick it up because I needed to be somewhere and planned to take it elsewhere. As I showed up, they decided to start working on it and I then had to wait the whole time they worked on it and was late to where I needed to be. Very poor customer service here and would 100% recommend that you take your car elsewhere.

My car went in with a gear cable snapped to be fixed. While the mechanics here did “fix” the issue, ie replacing the gear shift cable, they did not do it correctly. My gear shift console does not match the dashboard, so when I am in supposedly in neutral, the actual gear is in reverse. The gear shift is not aligned and it can get stuck in the middle in no gear. This as well as the fact that the gear shift can now be easily knocked out of place into another gear has me quite upset. I would have given three stars had it been fixed quickly but they took a whole week to do this while giving me false dates of completion. Not only that but I had to call to get updates when they said they would call or text me updates.
Overall pretty dissatisfied with the whole service, will not bring any car there again.

I only have 1 star because I had to to respond. My key was stuck in the cylinder and they wanted $700 just to replace the cylinder, never mind to check was was wrong with my car. They said they couldn't start it or get it out. I called AAA to send it to another shop. The tow truck driver immediately started the car and took the key out with his hand. A to Z charged me $57 just to look at the ignition and tell me they cant get the key out. I asked them why, they said either that or $85 for 1 day storage in their lot. Absolute crooks, DONT BRING YOUR CAR HERE!!

I have been here a couple of times and had a pretty good experience. The prices are fair. I did have two concerns when I arrived to pick up my car. My car was parked outside, with the windows entirely opened, with my key in the cup holder, and all of my personal information right inside the car. I was a bit upset that it was not secure at all because I had quite a bit of personal belongings in the car. Also, the cashier made me extremely uncomfortable. He asked me several personal questions, stood extremely close to me while I was pumping gas, and wasn’t wearing a mask. Although I tried to appear disengaged he continued to try to talk to me and eventually was within arms distance of me. This was extremely discomforting especially with everything COVID that’s happening.

I brought my car for routine maintenance (oil change and state inspection) on a Tuesday, was told I would get it back the next day, and didn’t get it back until Saturday due to other issues that occurred during the repair/assembly process. After an extra $300 worth of unforeseen work, failed inspection, new indicator light that’s wasn’t on prior to bringing my car in, and over $950 in repairs total, I was asked to return in a couple weeks to reassess my state inspection. I am disappointed it took so long to get my car back, and the fact that there are new issues/lights on in my car that weren’t there prior to dropping it off with A-Z. I felt a little taken advantage of during this pandemic after being quoted thousands of dollars worth of repairs and additional work while my car was in the shop. I appreciate their time and dedicated work during this difficult time in our world. Unfortunately I will not be returning for further maintenance.