A Z Auto Center

This is my second major repair since I bought my car in 2017. The first time I met Fred I knew I was in good hands. He is a professional that understands the importance of communication and the details relating to having to be what becomes an extension of you in the hands of strangers. I worked in the automotive industry for over 20 years and I know great customer service when I see it. I wanted to give FIVE STARS, based on Freds perfomance, but Unfortunately he does not handle all of the client contact. Customer service has been my business all of my life in one form or another and the most important thing that you can do as a business owner is train your first contact people that DETAILS MATTER. Listening is a developed skill that most of us have not mastered. A-Z DOES GREAT WORK...But I know that on two occassions mistakes were made because someone other than Fred was just not listening. Thatis why the details were not attended too. This errors cost you business money. I will be glad to work with Fred again..Here is to hoping things improve.

A Z is an honest company responding in a timely manner. They diagnose problems quickly and correctly and repair for a fair price. I appreciate their professionalism and honesty.

I was stuck at school with brakes not working, A-Z was close by and they were willing to take my car in right away, looked at it the next day to get an estimate and fixed it up fairly quickly. and they were super helpful in the process. Thank you!

Though the delay of 40minutes is kind of annoying, the service they provide is actually professional and nice.

Were willing to fit me in on short notice at the end of the day, seemed fair and honest, but had a hard time answering my questions about specifics and helping me make a decision about next steps

I always come for my car inspection each year, due to the down to earth kindnessof the employee Darren. This trip in, while more expensive, was no exception with kindness abounding.

Is a very busy place very good service well organized

Since you only save the estimate cost if you choose them to do the work, they incentivize picking them and they charge you higher prices than other places as a result. Only recommending them if you know the estimate rules going in.

I initially got a bill for over $1700! When I called back and was able to speak to someone who was very knowledgeable, he explained that a major expense (suspension, $1100) was likely not necessary at this time. He’s also found me a AAA discount on the necessary work. He was a great help.

I trust the mechanics here every time and their prices are comparable to other shops in the area. My only trouble this time was the receptionist. She was sort of difficult to communicate with and confused my car with another car both when giving the mechanics notes about what needed to be fixed and when I picked my car up. Luckily, the mechanics are great and despite not being told exactly the right issues they figured it out and fixed all my problems.

Great location and the staff are very helpful and friendly! This was my first time taking a car in to get work done, but I had nothing to be worried about!

Tom said they did a good job.

Kevin said the check system light came on after he left the facility .The service was good and they were nice people.

Ellen said the vehicle was finished early and they didn't tell her.

Jonathan said they did a good job.