Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

1018 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.800003/5Overall Rating 4.800003/5Overall Rating 4.800003/5Overall Rating 4.800003/5rating 4.800003
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
90% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


RK
Robert K.
Antioch, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/18/2019 Category: Service
I was disappointed when it came to checking out.
Waiting in the lobby, I had noticed a car almost like Mine that had been serviced. After 25 min. I went for a closer inspection and it was Mine. I went in to see about checking out and no one was there, when I ask about being checked out to the 2 women, I was told that no one could do it except the person that checks You in. After 30 min. I was able to get checked out. If the person that does that has something else to do maybe it would be a good idea to have someone else to take care of it. Having to wait 30 min. is NOT A VERY GOOD PRACTICE.
Natalia G., Customer Relations Manager from All Star Hyundai responded on 09/18/2019

Hello,

I am very sorry to hear that your experience at our service department was a problem for you. I would like to speak with you regarding this issue.
Please feel free to reach out to me so we can discuss this in further detail I can be reach at 925-350-6787 or email me at customer.relations@allstarhyundai.net

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai

MA
Michael A.
Pittsburg, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Costumer service
The man at the desk is great! I cannot remember his name. I think he is the service manager.
Natalia G., Customer Relations Manager from All Star Hyundai responded on 09/18/2019

Hello:)

Thank you for sharing your feedback. David is an awesome employee and we're thankful for everything he brings to our team!!  We will see you on your next visit, thanks again!

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai

Verified Customer
Antioch, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Mr
Clean and comfortable.
Natalia G., Customer Relations Manager from All Star Hyundai responded on 09/18/2019

Good morning!

 

Thank you so much for the 5-Star review! We look forward to seeing you on your next visit!!

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai

FK
Feroz K.
Brentwood, CA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Excellent Service
I was in and out in 30 minutes. The best service experience I have ever had!!
Natalia G., Customer Relations Manager from All Star Hyundai responded on 09/17/2019

Hello:)

Thank you so much for your review! I hope your next service
visit with All Star Hyundai is nothing less than 5-Stars!

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai

JG
John G.
Oakley, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
100000 service
Got me in quick and out quick
Thanks Kevin, David and Team
Natalia G., Customer Relations Manager from All Star Hyundai responded on 09/17/2019

Hello there:)

Thank you for the excellent review!! Our customers complete satisfaction is always our priority. It sounds like Kevin and David were able to surpass your expectations and much more!

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai

JC
Jared C.
Antioch, CA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Kevin V
I like his customer service hes doing a good job at what he does
Natalia G., Customer Relations Manager from All Star Hyundai responded on 09/17/2019

Good morning:)

Thank you for sharing your feedback.  Kevin is an awesome employee and we're thankful for everything he brings to our team.  See you on your next visit!!

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai

JJ
James J.
Brentwood, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Service department
The service people are always friendly, the facility is spotless and well maintained. The waiting area is comfortable and clean. They say it we’ve done in one hour and it is. Good job.
Natalia G., Customer Relations Manager from All Star Hyundai responded on 09/16/2019

Hello there:)

Thank you so much for your review! I hope your next service
visit with All Star Hyundai is nothing less than 5-Stars!

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai

DA
Daniel A.
Antioch, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Service
Helpful,friendly
Natalia G., Customer Relations Manager from All Star Hyundai responded on 09/16/2019

Good morning!

We truly appreciate your excellent score, we look forward to seeing you on your next visit thank you!!

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai

WP
William P.
Brentwood, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Good service
In and out fast. Simles
Natalia G., Customer Relations Manager from All Star Hyundai responded on 09/16/2019

Good morning;)

Thank you for the excellent review!! Our customers complete satisfaction is always our priority.  See you soon!

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai

CS
Christina S.
Pittsburg, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
All-Star Service...AGAIN
Kevin has com through once again! I love that I can call this dealership, tell them my concerns, get an appointment within the same week and be in and out so that I can continue to take care of my other important responsibilities. I love this dealership, their employees and most of all their customer service! Way to go guys....
Natalia G., Customer Relations Manager from All Star Hyundai responded on 09/13/2019

Good morning!

Thank you for sending such kind, enthusiastic complements about Kevin, we appreciate his hard work and dedication to all his cusomters! 

We certainly appreciate your review:) Your positive feedback allows me to know our efforts are much appreciated. Making sure we’ve met our customer’s needs is a priority at All Star Hyundai.

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai

MA
Michael A.
Brentwood, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
the people were kind and knowledgeable
they were quick, kind and knowledgeable
Natalia G., Customer Relations Manager from All Star Hyundai responded on 09/12/2019

Hi there!

Thank you so much for your review! I hope your next service
visit with All Star Hyundai is nothing less than 5-Stars!

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai

MA
Mohammed A.
Pittsburg, CA
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
No comment
No comment
Natalia G., Customer Relations Manager from All Star Hyundai responded on 09/12/2019

Hello:)

We truly appreciate your feedback! We look forward to seeing you on your next visit!

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai

JR
John R.
Brentwood, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Excellent service dept.
Went above and beyond to make sure problem was resolved
Natalia G., Customer Relations Manager from All Star Hyundai responded on 09/11/2019

Hello:)

Thank you for the excellent review!!.  Your positive feedback allows me to know our efforts are appreciated and that our customer’s needs have been met, and are a priority here at All Star Hyundai.

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai

SF
Sandra F.
Antioch, CA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Maintenance
I'm new to Hyundai, but my first appointment went very well. I didn't need much done (routine maintenance) and he said that it would take about an hour and he was right. I wasn't expecting that for a Saturday service so this made my day!

thanks Sandra
Natalia G., Customer Relations Manager from All Star Hyundai responded on 09/11/2019

Hello:)

Welcome to the All Star Family! Our customers complete satisfaction is always our priority.

It sounds like Kevin was able to surpass your expectations and much more!  Thank you and  we look forward to seeing on your next visit:)

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai

Verified Customer
Pittsburg, CA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Great Service
The only place I take my car. Service is great .
Natalia G., Customer Relations Manager from All Star Hyundai responded on 09/11/2019

Good morning:)

We truly appreciate your feedback! We look forward to seeing you on your next visit!  Thank you!!

Sincerely,


Natalia Grijalva
Customer Relations Manager
All Star Hyundai

AT
Armando T.
Antioch, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019 Category: Service
Great Service
I have used this service since purchasing car 2 years ago. This was my 15 K maintenance service and was very happy with the service. They were quick, attentive and checked their schedule so that they would greet me by name and that was pretty nice. Will continue servicing with Hyundai to maintain warranty but happy with the service as well so it is a plus plus for me and my vehicle.
Natalia G., Customer Relations Manager from All Star Hyundai responded on 09/09/2019

Hi:)

Thank you for the excellent review!! Our customers complete satisfaction is always our priority.  We look forward to seeing you on your next visit!

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai

FS
Frank S.
Brentwood, CA
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
75,000 mile
They gave me car wash and vacuum without me asking ! Always super nice when I go in there !
Natalia G., Customer Relations Manager from All Star Hyundai responded on 09/09/2019

Hi there!

Thank you for the excellent review!!.  Your positive feedback allows me to know our efforts are appreciated and that our customer’s needs have been met, and are a priority here at All Star Hyundai.  We look forward to seeing you on your next visit!

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai

TA
Theresa A.
Oakley, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Satisfied customer
Caring staff.
Natalia G., Customer Relations Manager from All Star Hyundai responded on 09/04/2019

Hi there:)

Thank you for the excellent review!  We truly appreciate and value you!!  We look forward to seeing you on your next visit:)

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai

HH
Henry H.
Brentwood, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Appreciate the great service
Service is great and timely. Will keep coming off.
Natalia G., Customer Relations Manager from All Star Hyundai responded on 09/04/2019

Hello,

Thank you for the excellent review!!.  Your positive feedback allows me to know our efforts are appreciated and that our customer’s needs have been met, and are a priority here at All Star Hyundai.

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai

JB
Joaquin B.
Pittsburg, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Great service
I was treated with kindness and respect from the moment I took in my car for service until I picked it up. God bless the service manager and staff.
Natalia G., Customer Relations Manager from All Star Hyundai responded on 09/03/2019

Thank you so much!!  We appreciate and value all our customers!  We look forward to seeing you on your next visit, thanks again!!

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai