Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6
4.6

( 2934 Reviews )

ReScore Reviews™ (20)

ReScore
Overall Rating 4.300001/5Overall Rating 4.300001/5Overall Rating 4.300001/5Overall Rating 4.300001/5rating 4.300001
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
92% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


JS
Jennifer S.
Saint Louis, MO
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Excellent service start to finish!
Everyone is friendly and so helpful. I have every confidence all my service needs will be cared for in a thorough and high-quality manner!
William G., Service Manager from Auffenberg Hyundai responded on 11/13/2019

Jennifer,
Thank you so much for taking the time to write your review,  We appreciate your business and feedback,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

CB
Craig B.
Swansea, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
oil change
very professional and respectful
William G., Service Manager from Auffenberg Hyundai responded on 11/12/2019

Craig,
Thank you so much for taking the time to write your review,  We appreciate your business and feedback,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

WT
William T.
Highland, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Good service And Good man ladys great
Thank you Good Job William H. Twyford
William G., Service Manager from Auffenberg Hyundai responded on 11/11/2019

William,
Thank you so much for taking the time to write your review,  We appreciate your business and feedback,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

EJ
Eric J.
Carlyle, IL
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Great service department!!!
Have always had fast and courteous service. And great service advisor!!!
William G., Service Manager from Auffenberg Hyundai responded on 11/11/2019

Eric,
Thank you so much for taking the time to write your review,  We appreciate your business and feedback,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

ES
Eric S.
O Fallon, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Best price
Convenient drop off service and less expensive than the local instant oil change businesses
William G., Service Manager from Auffenberg Hyundai responded on 11/07/2019

Eric,
Thank you so much for taking the time to write your review,  We appreciate your business and feedback,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

LS
Lynne S.
East St. Louis, IL
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2019 Category: Service
Professional, appts are timely, personable staff
Same as above.
William G., Service Manager from Auffenberg Hyundai responded on 11/04/2019

Lynne,
Thank you so much for taking the time to write your review,  We appreciate your business and feedback,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

NB
Nick B.
Saint Louis, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Great
Great service, great price point, and great quality car.
William G., Service Manager from Auffenberg Hyundai responded on 11/04/2019

Nick,
Thank you so much for taking the time to write your review,  We appreciate your business and feedback,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

HG
Howell G.
Caseyville, IL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
attitudes
extraordinary
William G., Service Manager from Auffenberg Hyundai responded on 11/01/2019

Howell,
Thank you so much for taking the time to write your review,  We appreciate your business and feedback,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

JH
John H.
Belleville, IL
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Recent service visit.
Good service, as always.
William G., Service Manager from Auffenberg Hyundai responded on 10/29/2019

John,
 Thank you so much for taking the time to write your review,  We appreciate your business,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

LD
Liz D.
Belleville, IL
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
The service staff was courteous, professional and timely.
Always helpful and great service
William G., Service Manager from Auffenberg Hyundai responded on 10/29/2019

Liz,
Thank you so much for taking the time to write your review,  We appreciate your business,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

RP
Rachel P.
Chicago, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
great customer service
the courtesy of the service dept is awesome.
William G., Service Manager from Auffenberg Hyundai responded on 10/29/2019

Rachel,
Thank you so much for taking the time to write your review,  We appreciate your business,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

WB
William B.
Edwardsville, IL
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Auffrnberg
Everyone at dealership tried to be helpful and explained what was being done and what the cost was.
William G., Service Manager from Auffenberg Hyundai responded on 10/29/2019

William,
Thank you so much for taking the time to write your review,  We appreciate your business,  Thank you for the 5 star rating and If you ever have questions or need anything, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

MG
Melinda G.
Belleville, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Very Pleased
This is my second trip to Auffenberg Hyundai (moved to the area in February). I can't speak to why my experience there has been nothing short of great on both occasions. I am really not used to this kind of thing when it comes to getting my car serviced. I'll keep going back as long as they keep being professional and timely. Kudos to them.
William G., Service Manager from Auffenberg Hyundai responded on 10/29/2019

Melinda,
Thank you so much for taking the time to write your review,  We appreciate your business WOW we like to hear that we are doing so well,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

MM
Michelle M.
O Fallon, IL
2013 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Great friendly service
great friendly service
William G., Service Manager from Auffenberg Hyundai responded on 10/29/2019

Michelle,
Thank you so much for taking the time to write your review,  We appreciate your business and kind words,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

SS
Shaun S.
Belleville, IL
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Service
Did as I asked and were friendly. Love this place compared to Auffenberg South. Really difficult and secretive. Not my kind of place.
William G., Service Manager from Auffenberg Hyundai responded on 10/24/2019

Shaun,
Thank you so much for taking the time to write your review,  We appreciate your business and your feedback,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

DK
Debra K.
Swansea, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Greta work!
Provided a loaner car and completed work promptly. Car is working well.
William G., Service Manager from Auffenberg Hyundai responded on 10/23/2019

Debra,
Thank you so much for taking the time to write your review,  We appreciate your business,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

MS
Melvin S.
Roxana, IL
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Service Appointment
Met my needs
William G., Service Manager from Auffenberg Hyundai responded on 10/23/2019

Melvin,
Thank you so much for taking the time to write your review,  We appreciate your business,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Edwardsville, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
2017 Santa Fe engine dying problem
Although the technician could not find the problem for my engine dying, I was satisfied with the attention given to my vehicle.
The service advisor was very courteous visiting with me twice while i waited.
William G., Service Manager from Auffenberg Hyundai responded on 10/21/2019

Thank you so much for taking the time to write your review,  We appreciate your business. Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

SP
Sammy P.
Johnston City, IL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
the people
very friendly
William G., Service Manager from Auffenberg Hyundai responded on 10/21/2019

Sammy,
Thank you so much for taking the time to write your review,  We appreciate your business. Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

RV
Randy V.
Granite City, IL
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019 Category: Service
oil chnge
regulars all the time and pleasent
William G., Service Manager from Auffenberg Hyundai responded on 10/18/2019

Randy,
Thank you so much for taking the time to write your review,  We appreciate your business. Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com