Our first opportunity to meet Andrew was on July 18th at which time we retrieved & diagnosed 3 codes related to fault with transmission control module (TCM). Replaced TCM, reprogrammed, & test drove with no returned codes and experienced no driveability concerns. Vehicle returned here on August 3rd with driveability concerns. Vehicle was scanned again and revealed a new code now set for issue with the body control module (BCM). Cleaned & checked all terminals for BCM per GM's documented technical service bulletin. Vehicle returned on August 30th with driveability concerns again, we re-scanned & noted same BCM trouble code as before indicating that the bulletin steps performed failed to correct the issue. Again, no issues/codes related to TCM were logged by computer indicating that TCM replacement was necessary and had fixed the initial concern. Customer was informed vehicle has secondary issue with the BCM/instrument cluster causing similar concerns as original. Customer stated prior to first visit here that vehicle has already had a multitude of issues with less than 50K on the odometer. These types of issues could and should be recognized under consumer protection known as "lemon" laws. Unfortunately this vehicle has not been defined as such by the manufacturer.
At Autosmith we are committed to accurate, timely, and competitively priced service with customer satisfaction our top priority. Our nationwide, 24 month/24K mile warranty represents that commitment. We regret that Andrew feels that we failed to deliver an accurate diagnosis on his vehicle. We are hopeful that the wiring repair at another facility resolves the secondary issues Andrew has experienced with his vehicle.