Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

1488 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review about 15 hours ago

Reviews


CW
Carl W.
Ripley, OH
Ford Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/09/2018 Category: Service
Spoke with Dona. She said the facility did not make a successful repair and the vehicle broke down miles from the facility and is still stuck there.
This review was collected via phone interview by Customer Research Inc.

MN
Mark N.
Corryton, TN
Kia Rio
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/19/2014 Category: Service
Mark said the tall, smiley employee acts as if he's a best friend. He shakes his hand and smoothes him over. The sensor light keeps coming on and was charged $100 for it, the part should be under warranty.
This review was collected via phone interview by Customer Research Inc.
Rob V. from AutoXtend responded on 04/22/2014

Mark,

I am the the tall smiley guy who spoke with you about your check engine light issue.  Over the past two years when you have brought your KIA Rio in for a check engine light condition we have diagnosed the problem, tested and found that your vehicle has a bad Mass Air Flow meter. At both visits we spoke it detail about the condition and given you estimates for repair.  We assumed that due to the cost of the repair and because you are not experiencing any driveablity concerns you were waiting until further problems arose.  According to our records the faulty MAF has not been replaced here and therefore it isn't a warrantable item.  The charges for the individual testing was $37 at each visit over a two year period which is 1/2 the normal diagnostics charge. I will give you a call today to go over this in detail. We will be more than happy to order and replace the bad MAF at you convenience at the estimated cost given without any further diagnostics charge.  Thank you for your business and an opportunity to get to the bottom of this.  Rob Vandergriff