I am confused as to why you left this review. You state that we are unable to repair your vehicle. You stated that the a/c system was blowing cold when driving but not as cold as you thought it should be. We evaluated your a/c system and found that the fan clutch on your cooling system was very weak. The fan clutch was not pulling enough air across the condensor to cool the refrigerant in the vehicle causing your air temperature to be higher than it should be. During our inspection, We also found the a/c compressor to be leaking at the shaft seal and case half. When we first evaluated the a/c system it had been overcharged. We filled the system to the proper amounts and found leaks at your compressor and discharge hose. We were at all times capable of repairing your a/c system. You arrived to our location at 2:15 in the afternoon and we informed you that the repair would take a whole day to perform. We gave you a written quote for the repairs and you have denied the repairs at this time. We would be more than happy to repair your vehicle if you would like. The quote we gave you is good for an entire year.
Az Auto Air family
I am sorry to hear that you were not satisfied with the work that we performed. If there are any problems with the a/c please feel free to bring it back to have us check the system and see what is going on. There are dozens of components involved in an a/c system and we would like the chance to get that fixed for you. As for doubling the price I looked your invoice up and the list cost of the compressor by itself is $532.00 and you were charged $459.00 for the compressor kit which includes the compressor, accumulator, expansion device and o-rings. There are parts available cheaper on websites, but we have found they are usually shipped from overseas and do not work properly. Sorry to hear that you were not satisfied, but please give us a chance to help you with that problem.
Az Auto Air family
Thank you for taking the time to let us know about our service. I wanted to take the chance to explain the difference in charge prices that you had. When you first came in we noted that your system was low on R134a. We gave you a discounted rate for a half pound of your R134a which made the difference of price. Also the second time you had come in, you had replaced the items that we had told you were leaking, upon the inspection we noted that the compressor wire had been cut and our technicians had rewired that items without charging you. I would be happy to discuss this anytime if you would like.
Az Auto Air family
It is unfortunate to lose you as a customer but I wanted to respectfully clarify a few details about the Mustang.
After test driving the vehicle multiple times with the A/C blowing 45 degrees, we were not able to duplicate any type of overheating condition you are describing. When diagnosing a vehicle that you cannot duplicate the problem on, it is impossible to make a correct diagnosis. I could easily "roll the dice" and start throwing uneccessary parts at your vehicle to resolve a problem that is not happening, but wasting my time and your money is not how I operate. My technicians simply recommended replacement of the spark plugs after an inspection of your spark plug and coil assembly that was making the popping sound of which we repaired for you. We did not tell you replacing the plugs would solve overheating issues, only that since the one was extremely worn the others tend to look the same. My technicians spent a lot of time and effort trying to duplicate the overheating, of which you were never charged for. Good luck with the vehicle in the future, I hope someone will be able to duplicate the problem and sell you the necessary repairs.