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Thank you for posting your review of our services. We do distinctly remember you phoning the shop multiple times after your vehicle broke down and you chose to have your vehicle towed elsewhere. We did explain multiple times (and it is on the invoice) that any warranty work must be performed at our location. Also, if you remember, we offered to pay the tow bill to our shop so we could take care of any warranty, if it was a problem with the same item. Now it has been another week and we still haven't seen your vehicle. You were informed that we were installing a used transfer case but it did have a warranty for 90 days, IN OUR SHOP. This is how the vendor chooses to honor that policy. If they chose not to allow someone else to follow through on any warranty that is the vendors choice.
We are sorry things turned out this way, but it is very difficult to diagnose and warranty any work when the vehicle was never returned to our shop. All our work does come with a warranty and we do stand behind our work but some of that has to be in cooperation with the customer as well. Hopefully, you will find someone who can help you with your auto needs in the future.