Reviews
BH
Brant H.
Oklahoma City, OK
Toyota Tundra 4WD Truck
Verified
Outstanding customer service
I have used Beneficial Auto Service for approximately 2yrs. This week I called at closing Tuesday night for a problem with my truck. They actually called back immediately and told me to bring it in first thing in the morning. I was sure I was in for a $1k repair bill. Donny called me by 1030hrs and let me know they just had to tighten some fittings that another shop I had alignment done at didnt torque correctly. Total bill was less than a tenth of what I expected. I have repeatedly experienced honesty, phenomenal customer service, & immediate service with Beneficial Auto. I highly recommend them and will contine to use them.
Recommended
JC
Joshua C.
Oklahoma City, OK
Very dishonest!!!! Don't use!!!
Shop charged me $1600 for transfer case and drive shaft on my Jeep. One week later I broke down in between OKC and Tulsa on the turnpike. I had it towed to new shop in OKC and they said the transmission was bad and the transfer case that was put in had a bad fork inside it. I called Beneficial and said since I had someone else look at it they wouldn't uphold there warranty. They than proceeded to call the salvage yard that they received the transfer case from and told them not to honor the warranty since I had someone else look at it. They also told me they were done and not to call the shop anymore. So they put a bad part in my Jeep, wouldn't honor the warranty, and than tried to say it was void since someone else touched it. Its like getting a 2nd opinion on a medical problem and than saying you aren't responsible for doing a bad operation. These guys are crooks.
The Beneficial A. from Beneficial Automotive responded on 07/30/2018
Thank you for posting your review of our services. We do distinctly remember you phoning the shop multiple times after your vehicle broke down and you chose to have your vehicle towed elsewhere. We did explain multiple times (and it is on the invoice) that any warranty work must be performed at our location. Also, if you remember, we offered to pay the tow bill to our shop so we could take care of any warranty, if it was a problem with the same item. Now it has been another week and we still haven't seen your vehicle. You were informed that we were installing a used transfer case but it did have a warranty for 90 days, IN OUR SHOP. This is how the vendor chooses to honor that policy. If they chose not to allow someone else to follow through on any warranty that is the vendors choice.
We are sorry things turned out this way, but it is very difficult to diagnose and warranty any work when the vehicle was never returned to our shop. All our work does come with a warranty and we do stand behind our work but some of that has to be in cooperation with the customer as well. Hopefully, you will find someone who can help you with your auto needs in the future.
JP
James P.
Newalla, OK
Ford F-150
Verified
Honest People and Quality work!
Always upfront on what it is going to take to fix the problem. Customer service is top notch. My family only uses Beneficial Automotive for our automotive repair and maintenance needs.
Recommended
JD
John D.
Oklahoma City, OK
Toyota Camry
Verified
Best in the State !!!!
Honest and reputable services and repairs!! Fair cost for labor and parts well below others in the business of automotive repairs. Been taking all my cars and trucks here for years and will continue to do so. If you have any automotive repair issues these are the folks to trust to get it done right !!
Recommended
SS
Sidra S.
Oklahoma City, OK
Honda Civic Coupe
Verified
Friendly service
I appreciated the friendliness and the expertise of the staff.
Recommended
DW
Dennis W.
Oklahoma City, OK
Ford F-150
Verified
I trust them
I put a lot of miles on my vehicle, and I am not a mechanic so I need someone that I can trust to fix what needs to be fixed. And to tell me what I need to be watching, and what is okay. I trust Beneficial Automotive.
Recommended
CC
Cindy C.
Oklahoma City, OK
Dodge Caravan
Verified
Great experience
My visit was fast, friendly, and turned out to be much cheaper than I thought. The place is clean and they have a nice area for kids to play while you wait which is awesome for parents. Overall it was a nice place, they got the work done the same day, and my van runs so much better now. Definitely prefer this company to the big chains I've dealt with before.
Recommended
MJ
Marla J.
Oklahoma City, OK
Buick Enclave
Verified
AC Repair
Fast, friendly, under price estimate.
Recommended
JB
Jerry B.
Oklahoma City, OK
Chevrolet TrailBlazer
Verified
2005 Trailblazer
Quick disgnosis which fit with my expectation;; thorough repair; very courteous staff. Problem fixed!
Recommended
NB
Nita B.
Oklahoma City, OK
Hyundai Santa Fe
Verified
Family Owned and Honest
Found beneficial to be a Family Owned business and honest and willing to work with you, if it doesnt need to be done they will tell you. Have never had a bad experience there and always leave with a smile.
Recommended
GB
Greg B.
Norman, OK
Honda Pilot
Verified
thank you Beneficial
another quality job ... thanks for getting our Honda back on track
Recommended
JW
Joe W.
Yukon, OK
Isuzu Rodeo
Verified
Service Report
Best experience I've had in an automotive repair shop. Keep up the good work.
Recommended
RP
Rod P.
Oklahoma City, OK
Ford Fusion
Verified
Very professional, courteous, prompt and friendly.
From testing at a local parts store place we were looking at having an alternator replaced. we had already bought a new battery. They were pretty busy but would try to get the car, at least, tested. The car was fine. We went from a $500 plus cost to $64.That shows how honest they are.
Recommended
SE
Steve E.
Oklahoma City, OK
Chevrolet Impala
Verified
Quick service!
Woke up to "charging system problems." Sure enough BAM got me in on that Friday before 10 and had it diagnosed, part delivered, and car repaired before 1:30!
Recommended
NS
Nicole S.
Oklahoma City, OK
Trustworthy service
Fast, friendly service. I dropped my Nissan off in the morning for AC work and it was done early afternoon. They worked to find us the best deal. We don’t want to take our vehicles anywhere else!
Recommended
Verified Customer
Norman, OK
Nissan Titan
Verified
BAM , honest, fair , and dependable!!
Brought my truck in for suspected wheel bearing issue. They checked and found the noise was related to needing new front tires. Saved me lots of money as I believe another shop would have replaced bearings for no reason. Appreciate the honesty!!
Recommended
KC
Kimberly C.
Oklahoma City, OK
Nissan Sentra
Verified
Friendly Customer Service
Very friendly customer service. My problem was fixed in a timely manner. Nice and clean location.
Recommended
DC
Dennis C.
Oklahoma City, OK
Chevrolet Equinox
Verified
Extraordinary
A happy greeting and professional technicians are what makes Beneficial Automotive the best in Moore OK.
Recommended
CH
Crystal H.
Oklahoma City, OK
Mercury Grand Marquis
Verified
Wouldn’t go anywhere else!
They are always professional. They are fair in their pricing and their work is flawless. They always let me know what can wait and what cannot. I am so happy to have a place I trust! Excellent mechanics.
Recommended
AB
Aaron B.
Oklahoma City, OK
Ford Explorer
Verified
I personally know of the mechanics. People are friendly and helpful.
I have a good experience with this shop.
Recommended