I recieve very few poor reviews, and this review in particular puzzles me, especially due to the time frame. I have a genuine concern that my customers are taken care of and they are pleased and understand any questions or concerns they may have at estimate or point of sale. I myself handled the original order (11/26/13) vehicle was at a competitors shop for 2 wks and was towed to our facility for a second opinion and to get repairs done promptly. We repaired the vehicle without replacement of the cylinder head (customer was informed that valves were compromised during timing belt failure). It is common that this does occur but didnt in this case . I handled the point of sale and calls with the customer and she had expressed that she was pleased with our work and car ran great. As for the "break in" we discussed that this issue must have happened at the previous shop because the vehicle had been inside until repairs were completed, and she agreed. We parted on great terms.
Second visit (02/04/15) went well also I had thought, I was questioned on the starter installed was it new, I stated it was Remanufactured, complete new mechanical and electrical internals along with new solenoid and nosecone carrying 2 year labor warranty and lifetime warranty on the part. Only new starter available was through dealer at a higher cost and 1 year warranty, It was a win win.
I am sorry you feel the way you do, seriously, there are no winners in a situation like this and to inflate the numbers to make things look worse doesnt resolve anything for either party. I make a serious endeavor to provide excellent customer service and will continue to do so. If you do ever decide to allow us the privaledge to maintain your vehicle in the future we would welcome the opportunity.
I'm sorry that you feel the cost of service performed was excessive, but as we discussed proir to extraction of any spark plugs due to the rust and deterioration condition we did the best job we could as to not to cause any added expense. In my opinion the job my technician performed was done in a VERY fair amount of time for the access allowed. He also went above and beyond to make a couple adjustment to make vehicle run better (fuel injector unplugged for example). Once again I feel bad that you feel this way but I would believe that you would have paid more for less professional service and tooling some where else.
My truck was leaking oil. Never noticed a puddle on the ground but did notice it had oil on the block and I was going through it rather quickly with no smoking. They told me it was leaking from anywhere the oil was touching a gasket. So they replaced everything and all was supposed to be good. Well I didn't drive my truck very much due to having another vehicle and motorcycle, and work was really close. So I didn't get to driving my truck much. Over a year later (I had been driving it more) I notice the block is oily and my oil consumption is back up (not as bad as it was but still bad) and to make matters worse two of my skid plate bolts won't come off, like they're stripped. I paid a labor rate of $100/hour for this too which is too much to begin with but I had heard good things about them which is why I went in the first place. I had used their service once before and I thought they were OK but after this I won't be. I gave it two stars instead of one because the staff is nice. There's no use overpaying for service that is bad. It's like going to a barber and getting a bad hair cut. You could have butchered your own hair but at least it would have been free.