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Brown Motor Works

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,623 Reviews)
85
Write a Review
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Score Details

5 stars
90%
4 stars
7%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores™
5.0
ReScore™ Average
85
Net Promoter Score ®

Business Details

About

We have been serving our friends and neighbors since 1991 in Columbia, SC and adjacent communities Lexington, Irmo, Blythewood, West Columbia, Camden and Newberry with the finest BMW, Mercedes, Mini Cooper, Lexus and Volvo automotive repair and maintenance services available. We have been serving our friends and neighbors since 1991 in Columbia, SC and adjacent communities Lexington, Irmo, Blythewood, West Columbia, Camden and Newberry with the finest BMW, Mercedes, Mini Cooper, Lexus and Volvo automotive repair and maintenance services available.

Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(803) 551-0991
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
4041 Broad River Rd Columbia, SC 29210
Get Directions
Brown Motor Works' Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,623 Reviews)
Write a Review
Recent Reviews
EL
gravatar
Erica L.
Columbia, SC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/29/2024
0
Attempt to take advantage of women with bogus pricing
I am extremely disappointed in this establishment due to a lack of integrity in handling my sister and her vehicle. My sister was quoted an "out the door" price on a Tuesday, which includes cost for parts, labor, and taxes, but just 2 days later, via a different associate, the total amount quoted (no changes in labor) was more than DOUBLE the original quote. Mind you, she just had a very similar experience with them, about 2 weeks prior, where one associate gave her one "final" price, but another associate, in the absence of the first associate at the time of pickup, told her that her total was almost DOUBLE the original amount.......she went ahead and paid it, but with the intention of taking it up with the original associate, "David" who told her that she was treated unfairly, and he would get her some of her money back, and he did do that, but that NEVER should have taken place. Well "David" was the one who quoted her the cost BOTH times, and once again, WHILE he was absent, the numbers changed. When my sister called to inquire about the promised loaner car, she was then told that any work that costs over $1000 requires a $500 deposit, which is the only way "NOW" she can get the loaner that was promised her so she could get to and from work, but when I asked to see a copy of their policies and procedures stating that, "Trent" could not produce such a policy, and of course he couldn't, because it did not exist. It is Good Friday, and the matter is not resolved because since "David" quoted her the price, but was off today, the matter will be taken up with David on Monday. Before we left there today, "Trent" assured us that the manager "Josh" would give us a call today before closing, and of course, he DID NOT! I will be back with an update and hopefully someone with this company will do the integral thing, but if not, I will make it known.
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