Coleman Taylor Transmissions

Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

49 Reviews

98% Would Recommend
Latest Review 7 months ago

Reviews


TC
Tony C.
Franklin, TN
Ford Freestar
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2014 Category: Service
Tony said the people were friendly. He was having a problem operating his vehicle. The issue was intermittent. He said he ended up not having anything done to it. They did their best to try and find the problem.
This review was collected via phone interview by Customer Research Inc.

LR
Lizzie R.
COLLEGE GROVE, TN
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2014 Category: Service
Lizzie said they had great communication at this business.
This review was collected via phone interview by Customer Research Inc.

CB
Casey B.
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2014 Category: Service
Casey said Stewart takes good care of him.
This review was collected via phone interview by Customer Research Inc.

JW
Jewell W.
MURFREESBORO, TN
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2014 Category: Service
Spoke with Judy. She said they are excellent.
This review was collected via phone interview by Customer Research Inc.

GM
Garry M.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2014
Great, friendly service
I've had two transmissions rebuilt by Coleman Taylor. Excellent, friendly customer service. They did the repairs in the time frame they quoted and at the price they quoted. No problems with their rebuilds. Highly recommend them.

JH
jonathan h.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2014
fast and fix my truck right
great place to fix my trans

KP
Kathy P.
Tennessee
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2014 Category: Service
Kathy is a completely satisfied customer.
This review was collected via phone interview by Customer Research Inc.

JH
Justin H.
Volkswagen Golf
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/27/2014 Category: Service
Justin said they had the vehicle for 24 hours and when they returned it to him, they had not done anything to it.
This review was collected via phone interview by Customer Research Inc.
Stuart M. from Coleman Taylor Transmissions responded on 01/31/2014

I SPOKE TO CUSTOMER ON 1/30/14 TO FIND OUT WHAT WE HAD DONE TO DESERVE A SCORE SO LOW. WE PERFORMED TRANSMISSION DIAGNOSTIC SERVICES AT NO CHARGE TO CUSTOMER AS WE DO WITH ALL CUSTOMERS.  THE CUSTOMER SAID HE DIDNT THINK WE HAD CHECKED HIS VEHICLE AT ALL. WE WENT OVER HIS REPAIR ORDER WHICH SHOWED WHAT ERROR CODES WERE FOUND. IT HAD 2 ENGINE CODES WHICH WE DO NOT WORK ON ENGINES AND ONE TRANSMISSION CODE. THE ERROR CODE SHOWED AN ELECTRICAL FAULT IN A SOLENOID. UPON PERFORMING TEST ON SOLENOID, IT WAS DETERMINED THAT THE ISSUE WAS MOST LIKELY TO BE A WIRING OR COMPUTER ISSUE. WE REFERRED CUSTOMER TO A EUROPEAN SPECIALTY SHOP DUE TO WE HAVE NO EQUIPMENT TO CHECK COMPUTERS. CUSTOMER STATED HE FEELS WE WASTED HIS TIME. I APOLOGIZED TO HIM, BUT I DO NOT KNOW HOW I COULD OR WOULD HAVE DONE ANYTHING DIFFERENT. WE PERFORMED OUR SERVICES AT "NO CHARGE" TO CUSTOMER.  


WL
WAYNE L.
Nolensville, TN
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2014
Excellent service and automotive knowledge
What an outstanding experience.
The staff was curtious and informative of my automotive needs.
Quick and efficient service.

JE
JENNIFER E.
Columbia, TN
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2014
Dependable
They've been fabulous everytime I've taken a car there. Work very quick and get the job done.

BM
Barbara M.
Fairview, TN
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2014 Category: Service
Barbara said the business always does good work.
This review was collected via phone interview by Customer Research Inc.

IL
Ike L.
Mercury Mystique
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2014 Category: Service
Ike said the business did good work and he is happy with the service.
This review was collected via phone interview by Customer Research Inc.

TZ
Tom Z.
Columbia, TN
Saturn SL2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2014 Category: Service
Tom said this business has always been good to him. He has already recommended them to others. Everything is excellent there.
This review was collected via phone interview by Customer Research Inc.

MV
MARK V.
Brentwood, TN
Dodge Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2014
polite people, fast service, honest
See above

AO
Angelo O.
Pennsylvania
Acura 3.2TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2014 Category: Service
Angelo said this business did not really do anything to his vehicle, but they let him know what was up with it.
This review was collected via phone interview by Customer Research Inc.

SN
Sandy N.
Spring Hill, TN
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2014 Category: Service
Sandy said they seem to go out of their way to try to help. They look around and offer the best price. They did what they could. She really appreciates how wonderfully they treated her.
This review was collected via phone interview by Customer Research Inc.

AA
Alberto A.
Franklin, TN
GMC Yukon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2014 Category: Service
Alberto said this business told him he needed a new transmission. Later the business told him the transfer case needed to be repaired. The price was almost the same. He was a little disappointed about the miscommunication.
This review was collected via phone interview by Customer Research Inc.

JH
JONATHAN H.
Franklin, TN
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2014
fast and fix my truck right
best place to go for service

JK
Jeff K.
Thompson'S Station, TN
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2014 Category: Service
Jeff said the facility got him in for service in a timely manner. The people were really friendly and did a good job.
This review was collected via phone interview by Customer Research Inc.

MC
Manuel C.
Franklin, TN
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2014 Category: Service
Manuel said they knew what they were doing.
This review was collected via phone interview by Customer Research Inc.