Reviews
RT
Richard T.
Anchorage, AK
Jeep Grand Cherokee
Verified Customer
Spoke with Richard's wife. She said that they kept in contact every step of the way. They did what needed to be done.
Recommended
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 12/03/2019
Much thanks to Mrs. Tice for the feedback! Here at CPR we know how important communication is and ensure our customers are properly informed on their vehicle's progress from diagnostic to pickup.
MM
Morgan M.
Fort Richardson, AK
Chevrolet Silverado SS
Verified Customer
Morgan said he is very satisfied with them. They got him in at a convenient time. They have great service. He is happy with their diligence on working on his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 11/14/2019
Thank you for your review and kind words, Morgan! We appreciate your patronage.
TP
Trey P.
Alaska
Dodge Pickup
Verified Customer
Trey said the business charged him $60 to $70 more to fix his vehicle. The parts were a way lower cost at the parts store.
Recommended
This review was collected via phone interview by Customer Research Inc.
AK
Anthony K.
Anchorage, AK
Acura Integra
Verified Customer
Anthony said the staff ordered the wrong part which was why the service took a while longer.
Recommended
This review was collected via phone interview by Customer Research Inc.
NC
Nancy C.
Anchorage, AK
Ford F-150
Verified Customer
Nancy said that she had to take the vehicle back and has had dealings with this facility in the past. Alex does a good job
Recommended
This review was collected via phone interview by Customer Research Inc.
BB
Bryan B.
Anchorage, AK
Honda Civic Cpe
Verified Customer
Bryan said the business didn't call to tell him that they needed to keep the vehicle for an additional day. He showed up to the business expecting to take the vehicle home.
Recommended
This review was collected via phone interview by Customer Research Inc.
MB
Marcos B.
Anchorage, AK
Ford Explorer
Verified Customer
Great Service
Great place I am a happy Customer
Recommended
Bill H. from CPR Automotive responded on 02/12/2019
Thank you Marcos! We look forward to your next visit!
SE
Stephanie E.
Anchorage, AK
Nissan Frontier 4WD
Verified Customer
CPR Automotive
I appreciate that appointments aren't required and that Alex is friendly, courteous and keeps customers thoroughly informed about the status of their, respective vehicle repairs. As a new customer, I trust that my vehicle is in the honest and capable hands of the fine mechanics of CPR Automotive!
Recommended
Bill H. from CPR Automotive responded on 01/16/2019
Thank you Stephanie, we look forward to your next visit!
BA
Bonnie A.
Anchorage, AK
Ford Taurus
Verified Customer
Bonnie said she would prefer to make an appointment for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 11/14/2018
Thank you Bonnie for your business! Unfortunately, we are a first come first serve company.
BS
Ben S.
Fort Richardson, AK
Jeep Cherokee
Verified Customer
Ben said the service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 08/14/2018
Thank you Ben for your business! We look forward to your next service!
DC
Derek C.
Alaska
Honda CR-V
Verified Customer
Derek said he was very happy with the service at this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 08/08/2018
Thank you Derek! We appreciate your business!
HJ
Hondo J.
Kenai, AK
Chrysler Town & Country
Verified Customer
Hondo said he was missing the little sticker of when the next oil change is.
Recommended
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 08/07/2018
Hondo, We apologize for the inconvienence. Feel free to come in anytime, and we will place that sticker for you. Thank you for your business!
DL
Devin L.
Alaska
Chevrolet Silverado 1500
Verified Customer
Devin said the business got him in quickly and did what was needed at a reasonable price.
Recommended
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 07/25/2018
Thank you for your business.
JD
Joanna D.
Anchorage, AK
Hyundai Tucson
Verified Customer
Love this place, but...
I've been going to COR Automotive for over 2 years and love their service. They are good, honest, and really take care of you. The gentleman who owns/runs the place is very paternal in his approach, which I value. My reason for 4 stars is because of my most recent visit. Usually they call or text to let me know when my car is done. This time no text was received. Apparently someone called me, but they said it went to voicemail... and they did NOT leave a message. It's small, but it makes a big difference. I had to wait a while at the end of my day and their day to get my car simply because I didn't get the call/text so I couldn't confirm with the lady at the front desk that is was done until some other guy was available to check with. After the day I had at work, this was extra frustrating.
Recommended
Bill H. from CPR Automotive responded on 07/02/2018
Joanna, We thank you for your business, and we apologize for the miscommunication. We look forward to your next visit.
KK
Kim K.
Alaska
Ford Econoline Wagon
Verified Customer
Kim said the business completed his vehicle service correctly. The cost for services was a little higher than expected.
Recommended
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 07/06/2018
Thnak you Kim for your business!
CS
Charles S.
Anchorage, AK
Honda Odyssey
Verified Customer
Charles said the service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 07/25/2018
Thank you Charles.
TB
Ted B.
Anchorage, AK
Verified Customer
Ted said he was happy with the service he received.
Recommended
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 06/05/2018
Ted, we are happy we could assist you in your repairs. Thank you!
KK
Kevin K.
Anchorage, AK
Subaru Impreza Sedan
Verified Customer
Kevin said that they did a good job, didn't try to sell him work he didn't need and kept his vehicle inside for a week while he was on vacation even though it didn't need work.
Recommended
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 05/15/2018
Thank you for your business Kevin!
KA
Keith A.
Anchorage, AK
Subaru Forester
Verified Customer
Keith said the staff were not able to finish the job on the left side of the vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 05/08/2018
Keith, thank you for your business. Our technician were unable to finish bleeding the brakes due to faulty parts on your vehicle. When you are ready to repair the last caliper, we would be happy to do a full bleed to complete the job.
TT
Tawni T.
Anchorage, AK
Suzuki Forenza
Verified Customer
Tawni said the staff were great, but the service was too expensive.
Recommended
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 05/16/2018
Thank you for your business Tawni!