Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77
4.8

( 806 Reviews )

ReScore Reviews™ (2)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 12 days ago

Reviews


RC
Rachel C.
Anchorage, AK
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019
Great mechanics here! Transparency and honesty is their signature service.
Alex and his team under the ownership/leadership of Bill always exceed expectations. Have used their services many times for several vehicles. One of few shops I've ever had discourage me from spending money on unnecessary repairs. There were a couple times something didn't get fixed quite right and the shop owner took full responsibility by replacing a part that was a lemon, etc. Most importantly they took full responsibility without excuses if something was not repaired correctly. I only make a note of this as a positive in my opinion because nowadays less talk and more action to resolve an issue is rare. Several vehicles and many high quality repairs and maintenance services were completed and far out weigh any minor inconveniences. Love this shop and love having this great business to keep my vehicles running well without breaking the bank.

JS
Jeff S.
Anchorage, AK
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Jeff said the business got him in fairly quickly, he felt like was actually a customer and not being scammed. He was very happy with the service he received.
This review was collected via phone interview by Customer Research Inc.

NR
Nazariy R.
Wasilla, AK
Mitsubishi Mirage G4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Nazarly said that they have great service. His vehicle was done quickly in an hour.
This review was collected via phone interview by Customer Research Inc.

TP
Trey P.
Alaska
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/26/2019 Category: Service
Trey said the business charged him $60 to $70 more to fix his vehicle. The parts were a way lower cost at the parts store.
This review was collected via phone interview by Customer Research Inc.

VA
Vic A.
Anchorage, AK
Chevrolet Uplander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019 Category: Service
Vic said the business had good people there, the gentleman up front was helpful, he was nice and he wouldn't mind going back there again.
This review was collected via phone interview by Customer Research Inc.

AK
Anthony K.
Anchorage, AK
Acura Integra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/22/2019 Category: Service
Anthony said the staff ordered the wrong part which was why the service took a while longer.
This review was collected via phone interview by Customer Research Inc.

WG
Will G.
Anchorage, AK
Ford Flex
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Will said the employees fixed a problem quick that he thought was going to be more of an issue.
This review was collected via phone interview by Customer Research Inc.

NC
Nancy C.
Anchorage, AK
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2019 Category: Service
Nancy said that she had to take the vehicle back and has had dealings with this facility in the past. Alex does a good job
This review was collected via phone interview by Customer Research Inc.

TM
Tommy M.
Anchorage, AK
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Spoke with Pamela. She said she was happy with the service the business gave her.
This review was collected via phone interview by Customer Research Inc.

BB
Bryan B.
Anchorage, AK
Honda Civic Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2019 Category: Service
Bryan said the business didn't call to tell him that they needed to keep the vehicle for an additional day. He showed up to the business expecting to take the vehicle home.
This review was collected via phone interview by Customer Research Inc.

BP
Bonnie P.
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019
Real people who care! Reviews don’t lie!
I had gone to 2 different shops to get advice on my car issue, but wasn’t confident in the advice since the 2 shops said different things. As a AAA member I looked up approved repair shops and then cross-referenced that with reviews on Google, and that’s how I ended up at CPR! I was beyond excited that I got a prompt response to a message I sent on Facebook on a day they were closed. They gave me comprehensive advice and explainantions of the issue and solutions. I was on a tight time frame with only 5 days to get the repair done and they went above and beyond to make it happen! So very thankful!

CA
Crystal A.
Anchorage, AK
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019 Category: Service
Crystal said her experience was great. The staff took her vehicle in a few days before the appointment she made because she was starting to worry it was not going to start after she parked it somewhere.
This review was collected via phone interview by Customer Research Inc.

KU
Ken U.
Anchorage, AK
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Ken said the service was great, accurate and performed quickly.
This review was collected via phone interview by Customer Research Inc.

PR
Peter R.
Anchorage, AK
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Peter said the staff did what they said in a timely manner.
This review was collected via phone interview by Customer Research Inc.

RH
Robert H.
Alaska
Mitsubishi Lancer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Robert said the friendly staff got the work done without any questions. They were good at what they did.
This review was collected via phone interview by Customer Research Inc.

LC
Leatha C.
Anchorage, AK
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019
Attentive and customer service good and Jessie mechanic happy to help
Jessie and Alex very helpful and good customer service explaining details towards work done on car. Nicole was nice and friendly.

BL
Bill L.
Anchorage, AK
Mercury Tracer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Bill said the service performed by the business was done at fair price. He also said he wants to thank them for the great service.
This review was collected via phone interview by Customer Research Inc.

MD
Moses D.
Anchorage, AK
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Moses said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

FB
Frank B.
Alaska
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Frank said that the place was fine.
This review was collected via phone interview by Customer Research Inc.

JS
Jason S.
Anchorage, AK
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Jason said that it was nice to be able to work with someone he can trust, and he trusts the mechanic's work. So everything was perfect.
This review was collected via phone interview by Customer Research Inc.

Displaying 1 Review