Reviews
JD
Jacob D.
Alaska
Chrysler PT Cruiser
Verified Customer
ReScore Review™
Jacob said his vehicle is running better than before but still not great. They ran over a bunch of things that he knew was not the problem and he told them that was not the problem. They ended up charging him only for the time and not for the parts. But he was still being charged for something he knew was not the issue.
This review was collected via phone interview by Customer Research Inc.
Original Review
Jacob said his vehicle is running better than it was when he first went in. However, it is still not running good.
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 07/28/2017
We are very sorry that there is still something going on with this vehicle. We repaired a grossly blown intake manifold gasket. We would recommend a 100,000 mile service with timing belt replacement that may help to restore power in your vehicle.
AT
Andrea T.
Washington
Dodge Dakota
Verified Customer
ReScore Review™
Andrea said that initially when she brought her vehicle in, it had a full tank of gas, when she got her vehicle back there was only a half tank of gas. She said she assumed that someone drove her vehicle around without her consent. They explained to her that a part in her gas tank was replaced and that could have caused her to lose that gas. She said this business does honest, good quality work.
Recommended
This review was collected via phone interview by Customer Research Inc.
Original Review
Andrea said they did a pretty good job on the repairs. However, she came in with a full tank of gas and when she picked it up, there was only a half tank. That kind of bummed her out.
Recommended
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 04/07/2014
We did replace the fuel pump assembly in this vehicle and possibly the gauge was not reading correctly with the original unit. When we removed the tank there was somewhere between a half and three quarters. We did run the vehicle and test drive it several times through the course of the repair.
TO
Teresa O.
Anchorage, AK
Mazda Mazda5
Verified Customer
Teresa said she hasn't seen any oil from the leak she was having, so everything seems good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 12/03/2019
Thank you for the update, Theresa! We appreciate you trusting us with your vehicle and choosing CPR Automotive as your mechanic shop.
RT
Richard T.
Anchorage, AK
Jeep Grand Cherokee
Verified Customer
Spoke with Richard's wife. She said that they kept in contact every step of the way. They did what needed to be done.
Recommended
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 12/03/2019
Much thanks to Mrs. Tice for the feedback! Here at CPR we know how important communication is and ensure our customers are properly informed on their vehicle's progress from diagnostic to pickup.
KW
Ken W.
Eagle River, AK
Toyota Tundra 2WD Truck
Verified Customer
Great service at a great price!
It’s so tough to find an honest garage these days. Well look no further, CPR Automotive has what it takes to get a job done in a timely manner & at a price that is very competitive with the competition. See for yourself & give them a try!
Recommended
Bill H. from CPR Automotive responded on 11/14/2019
Ken, we put customer experience and satisfaction as our top priority and your words reaffirm that. Thank you for taking the time to write such a great review.
CV
Charlotte V.
Anchorage, AK
Honda Civic
Verified Customer
Charlotte said the staff was responsive and did a thorough job on her vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 10/30/2019
Thank you we appreciate your business.
NM
Nancy M.
Anchorage, AK
Honda Insight
Verified Customer
Nancy said the business was good to her and her vehicle. She said they did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 11/14/2019
Nancy, thank you for taking the time to give us the positive feedback. We appreciate you and your business!
DS
Done S.
Anchorage, AK
Toyota Tacoma
Verified Customer
Done said the employees changed his alternator last minute same day for him and fixed his vehicle on a Friday before his next day off work on Monday. The business closes over the weekends and Done was really happy to be serviced before close and happy that the employees worked with him.
Recommended
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 11/14/2019
Thank you for choosing CPR Automotive for your servicing needs, Done! We're here for you anytime.
MM
Morgan M.
Fort Richardson, AK
Chevrolet Silverado SS
Verified Customer
Morgan said he is very satisfied with them. They got him in at a convenient time. They have great service. He is happy with their diligence on working on his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 11/14/2019
Thank you for your review and kind words, Morgan! We appreciate your patronage.
TS
Tom S.
Anchorage, AK
Ram Pickup
Verified Customer
Tom said the staff gave him a quote on the service he needs, fixed his vehicle and sent him a text to let him know the service was done. He picked up his vehicle and on his way home, the staff sent him a text following up on the service he received.
Recommended
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 09/25/2019
Thank you Tom. Always a pleasure.
LF
Linequia F.
Anchorage, AK
Chevrolet Tahoe
Verified Customer
Linequia said this business always has fixed her vehicle, she didn't have any problems with them, she doesn't understand why they charged so much for the labor, she dropped her vehicle off at 1 o'clock and she picked it up at 6 o'clock. She doesn't think that they took 4 hours.
Recommended
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 09/25/2019
Thank you for your patronage.
RC
Rachel C.
Anchorage, AK
Ford Pickup
Verified Customer
Great mechanics here! Transparency and honesty is their signature service.
Alex and his team under the ownership/leadership of Bill always exceed expectations. Have used their services many times for several vehicles. One of few shops I've ever had discourage me from spending money on unnecessary repairs. There were a couple times something didn't get fixed quite right and the shop owner took full responsibility by replacing a part that was a lemon, etc. Most importantly they took full responsibility without excuses if something was not repaired correctly. I only make a note of this as a positive in my opinion because nowadays less talk and more action to resolve an issue is rare. Several vehicles and many high quality repairs and maintenance services were completed and far out weigh any minor inconveniences. Love this shop and love having this great business to keep my vehicles running well without breaking the bank.
Recommended
JS
Jeff S.
Anchorage, AK
Kia Soul
Verified Customer
Jeff said the business got him in fairly quickly, he felt like was actually a customer and not being scammed. He was very happy with the service he received.
Recommended
This review was collected via phone interview by Customer Research Inc.
NR
Nazariy R.
Wasilla, AK
Mitsubishi Mirage G4
Verified Customer
Nazarly said that they have great service. His vehicle was done quickly in an hour.
Recommended
This review was collected via phone interview by Customer Research Inc.
TP
Trey P.
Alaska
Dodge Pickup
Verified Customer
Trey said the business charged him $60 to $70 more to fix his vehicle. The parts were a way lower cost at the parts store.
Recommended
This review was collected via phone interview by Customer Research Inc.
VA
Vic A.
Anchorage, AK
Chevrolet Uplander
Verified Customer
Vic said the business had good people there, the gentleman up front was helpful, he was nice and he wouldn't mind going back there again.
Recommended
This review was collected via phone interview by Customer Research Inc.
AK
Anthony K.
Anchorage, AK
Acura Integra
Verified Customer
Anthony said the staff ordered the wrong part which was why the service took a while longer.
Recommended
This review was collected via phone interview by Customer Research Inc.
TD
Tammie D.
Anchorage, AK
Chevrolet Cruze
Verified Customer
e and I will not take my vehicle to no one else.Highly recommend this business for your car needs and honest work.Thank you Gentleman and Lady😉
The customer service and the work that the guys do.The are honest and do a outstanding job.Highly recommend CPR to everyone.
Recommended
Bill H. from CPR Automotive responded on 08/23/2019
Thank you for your patronage over the years. We will miss you. Have a safe trip and please stay in contact.
Thank you, Alex
WG
Will G.
Anchorage, AK
Ford Flex
Verified Customer
Will said the employees fixed a problem quick that he thought was going to be more of an issue.
Recommended
This review was collected via phone interview by Customer Research Inc.
NC
Nancy C.
Anchorage, AK
Ford F-150
Verified Customer
Nancy said that she had to take the vehicle back and has had dealings with this facility in the past. Alex does a good job
Recommended
This review was collected via phone interview by Customer Research Inc.