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SureCritic / Genesis Of Ballwin
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Genesis Of Ballwin

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(27 Reviews)
87
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Score Details

5 stars
86%
4 stars
6%
3 stars
4%
2 stars
2%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2
Total ReScores™
5.0
ReScore™ Average
87
Net Promoter Score ®

Business Details

Categories
Contact
(636) 591-0500
No Business Hours Provided

Business Hours

* No Time Zone Provided
14754 Manchester Road Ballwin, MO 63011
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(27 Reviews)
Write a Review
Recent Reviews
KM
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Kelvin M.
Florissant, MO
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
verified customerVerified Customer
10
Category: Service
Service Review
1st rate service.
WADE K. from Genesis Of Ballwin responded on 02/04/2022 04:53 AM

Thank you for taking the time to fill out our survey. We appreciate you and look forward to seeing you for future services. Have a great week.

Wade Knuckles
Service Manager
Dean Team Genesis/Hyundai
JS
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Jacqueline S.
Saint Louis, MO
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customerVerified Customer
10
Category: Service
Excellent Service
I love my Genesis GV70 and Dean Automotive took good care of it. They were polite, knowledgeable, and efficient.
WADE K. from Genesis Of Ballwin responded on 01/24/2022 05:06 AM

Thank you for taking the time to fill out our survey. We appreciate you and look forward to seeing you for future services. Have a great week.

Wade Knuckles
Service Manager
Dean Team Genesis/Hyundai
BS
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Bruce S.
St. Louis, MO
2022 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
verified customerVerified Customer
10
Category: Service
Service and Sales - Genesis GV80
Excellent sales and service experience
WADE K. from Genesis Of Ballwin responded on 01/17/2022 02:03 PM

Thank you for taking the time to fill out our survey. We appreciate you and look forward to seeing you for future services. Have a great week.

Wade Knuckles
Service Manager
Dean Team Genesis/Hyundai
TM
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Teresa M.
Lilbourn, MO
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customerVerified Customer
10
Category: Service
Mrs. Moore
Everyone and the service was great!
WADE K. from Genesis Of Ballwin responded on 01/14/2022 01:35 PM

Thank you for taking the time to fill out our survey. We appreciate you and look forward to seeing you for future services. Have a great week.

Wade Knuckles
Service Manager
Dean Team Genesis/Hyundai
MC
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Michael C.
Shiloh, IL
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
verified customerVerified Customer
10
Category: Service
OUTSTANDING!
Service was sooooooo good! The car was valet and looked better than when i bought it. My service person was helpful, patient, and pleasant. I wanted to tip him. Keep it up! I'm not easily impressed, but was that day.
WADE K. from Genesis Of Ballwin responded on 11/16/2021 11:52 AM

Thank you for taking the time to fill out our survey. We appreciate you and look forward to seeing you for future services. Have a great week. 

Wade Knuckles
Service Manager
Dean Team Genesis/Hyundai

Verified Customer
Chesterfield, MO
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
verified customerVerified Customer
10
Category: Service
Service was prompt and courteous while I waited.
See above.
WADE K. from Genesis Of Ballwin responded on 09/22/2021 02:07 PM

Thank you for taking the time to fill out our survey. We appreciate you and look forward to seeing you for future services. Have a great week. 

Wade Knuckles
Service Manager
Dean Team Genesis/Hyundai
EB
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Elizabeth B.
Saint Louis, MO
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
verified customerVerified Customer
10
Category: Service
Spectacular Genesis valet service
Service is convenient, efficient, and works smoothly. The drivers for valet have always been friendly and accommodating. I’ve always been satisfied with the service since I’ve had this vehicle for the last 6 months.
WADE K. from Genesis Of Ballwin responded on 09/22/2021 02:07 PM

Thank you for taking the time to fill out our survey. We appreciate you and look forward to seeing you for future services. Have a great week. 

Wade Knuckles
Service Manager
Dean Team Genesis/Hyundai
Verified Customer
Chesterfield, MO
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
verified customerVerified Customer
10
Category: Service
Recent service experience.
Good advice, prompt friendly service.
WADE K. from Genesis Of Ballwin responded on 08/30/2021 12:11 PM

Thank you for taking the time to fill out our survey. We appreciate you and look forward to seeing you for future services. Have a great week. 

Wade Knuckles
Service Manager
Dean Team Genesis/Hyundai
GT
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Gary T.
Chesterfield, MO
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2021
verified customerVerified Customer
9
Category: Service
Service - oil chdbgr
Overall a positive experience. Waited over two weeks to get a valet appointment but the execution on the service date was excellent.
WADE K. from Genesis Of Ballwin responded on 08/24/2021 05:22 AM

Thank you for taking the time to fill out our survey. We appreciate you and look forward to seeing you for future services. Have a great week. 

Wade Knuckles
Service Manager
Dean Team Genesis/Hyundai
JA
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Jesse A.
Saint Peters, MO
2021 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2021
verified customerVerified Customer
0
Category: Service
Great service
Great team
WADE K. from Genesis Of Ballwin responded on 08/18/2021 09:24 AM

Thank you for taking the time to fill out our survey. We appreciate you and look forward to seeing you for future services. Have a great week. 

Wade Knuckles
Service Manager
Dean Team Genesis/Hyundai
DB
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Derek B.
Chesterfield, MO
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2021
verified customerVerified Customer
Category: Service
Dean Team
Fantastic service
Recommended
WADE K. from Genesis Of Ballwin responded on 06/04/2021 01:18 PM

Thank you for taking the time to fill out our survey. We appreciate you and look forward to seeing you for future services. Have a great week. 

Wade Knuckles
Service Manager
Dean Team Genesis/Hyundai
TL
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Terrence L.
Saint Louis, MO
2020 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/28/2021
verified customerVerified Customer
Category: Service
Regular service appt.
Great sales ok service
Recommended
WADE K. from Genesis Of Ballwin responded on 06/01/2021 06:41 AM

Thank you for taking the time to fill out our survey.  I am sorry we did not meet your expectations on the vehicle return. We always strive for perfection but sometimes we do fall short. Please accept my apologies. We appreciate you and look forward to seeing you for future services. Have a great week. 

Wade Knuckles
Service Manager
Dean Team Genesis/Hyundai
Verified Customer
Chesterfield, MO
2019 Genesis G80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2021
verified customerVerified Customer
Category: Service
problem redress
Just wanted to take the time to thank both the service manager and my salesman for extending a hand and trying to address my concerns regarding a recent problem with a tire repair. Both of these people reached out to me, and after serious discussion, I am satisfied that my concerns have been addressed and explained. I realize that most of the difficulty in scheduling a quick turnaround for a tire defect was related to staffing issues secondary to the Covid Pandemic and not due to the dealership. They did resolve my tire problem and I am now driving my G80 free of safety concerns. I appreciate the effort displayed by both the service manager, Wade K. and my salesperson, Andy Miller.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/12/2021
Category: Service
Service department lacking
The Genesis division needs to up its treatment of customers regarding poor response to a tire problem.
Not Recommended
WADE K. from Genesis Of Ballwin responded on 05/14/2021 01:33 PM

Thank you for taking the time to fill out our survey and I apologize for any inconvenience. I will be sending you a rescore opportunity for our dealership. We appreciate you and look forward to seeing you for future services. 

Best Regards,

Wade Knuckles
Service Manager
Dean Team Hyundai/ Genesis
RR
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Robert R.
Chesterfield, MO
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2020
verified customerVerified Customer
Category: Service
Genesis of Ballwin maintenance review.
Very easy process with the car picked up from my home and a loaner car left to use. Car returned the same day without having to go to the dealer at all.
Recommended
MT
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Maurice T.
Florissant, MO
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2020
verified customerVerified Customer
Category: Service
Moe
Kind of hard pulling out
Recommended
ERIC H. from Genesis Of Ballwin responded on 06/04/2020 07:30 AM

Thank you very much for taking the time to fill out the survey ... as your feedback is extremely important to us.  i do agree can be difficult pulling out onto Manchester if you are going West.  We have approached Ballwin about changing the light to the West with a little more down time but haven't had much luck.  We greatly appreciate you as a customer and look forward to seeing you for your future service needs and have a wonderful week and be well!!

All my best,

Eric Harrelson
Dean Team Genesis/Hyundai
Service Manager

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