Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

350 Reviews

97% Would Recommend
Latest Review 2 days ago

Reviews


EG
Emily G.
Madison, WI
Volkswagen Jetta Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Emily said the staff were friendly and helpful.
This review was collected via phone interview by Customer Research Inc.

JE
John E.
Madison, WI
Honda Civic Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
John said that the facility had the parts he needed for his repair, completed the work, and got him on his way.
This review was collected via phone interview by Customer Research Inc.

DB
Dorit B.
Madison, WI
Subaru Forester
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Dorit said she was very pleased with the overall service. The business provided a loaner vehicle which was much appreciated. The staff was very efficient and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

RB
Rick B.
Madison, WI
Volvo C70
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Rick said he enjoyed the quality service and the convenience of it. They also completed the service on time.
This review was collected via phone interview by Customer Research Inc.

LC
Livier C.
Madison, WI
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Livier said the business' services are awesome and she will continue going there.
This review was collected via phone interview by Customer Research Inc.

JS
Jon S.
Greenville, WI
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Jon said the staff member he spoke with on the phone was top notch, she helped him a lot. The staff went above and beyond to help him out. They both called and emailed him a report of the status of the vehicle.
This review was collected via phone interview by Customer Research Inc.

GP
Gregg P.
Middleton, WI
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Gregg said Carrie-Jo did a nice job.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 06/06/2018

Gregg
Appreciate your business.
Thank you

Rick T Genin

President
608-238-1088

TN
Thomas N.
Edgar, WI
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Spoke with Peggy. She said everything was taken care of that needed to be taken care of.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 06/06/2018

Thomas
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

MW
Mark W.
Madison, WI
Nissan Versa
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
Same Old, Same Old (excellent service)
Perfect, as usual.
Rick G., President from Genins Autocare responded on 06/06/2018

Mark
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

LN
Linda N.
Madison, WI
Subaru Forester
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018
Great car care
Everyone I encounter at Genin's is attentive, professional . And helpful.
Rick G., President from Genins Autocare responded on 06/06/2018

Linda
Greatly appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

DC
Dan C.
Madison, WI
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Dan said the staff is up front with everything, and they did everything in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 06/06/2018

Dan
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

AC
Alexandra C.
Madison, WI
Toyota Echo
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Alexandra said the business was really thorough and helpful in making decisions for her vehicle.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 06/06/2018

Alexandra
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

JZ
Jamie Z.
Pickerel, WI
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Jamie said this business has excellent customer service, and they kept her informed on everything.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 06/06/2018

Jamie
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

SM
Shane M.
Lombard, IL
Subaru Forester
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Shane said his overall experience was good. They were proficient, and very personable. Their prices were good.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 06/06/2018

Shane
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

JH
Jeff H.
Madison, WI
Suzuki Sidekick
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Jeff said the staff members were honest, prompt and good. He likes that they are adaptable, He can talk to them.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 06/06/2018

Jeff
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

JB
Joe B.
Baraboo, WI
Acura TL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Joe said the staff provided good service.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 06/06/2018

Joe
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

FN
Fred N.
Madison, WI
Subaru Forester
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018
Thorough reliable responsive service
In replacing wiper motor and switch, they also handled details of towing and also billing of eligible charges through my independent service insurance. They provided a loner car as well. Keri Jo spent much time on phone calls with me offering excellent explanations and advice. Brooke was very cooperative as usual. As a regular customer for maybe 20 years, I feel lucky to have Genin’s nearby.
Rick G., President from Genins Autocare responded on 06/06/2018

Fred
Greatly appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

JC
Joe C.
Madison, WI
MINI Cooper Coupe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/27/2018
Good and fast service, slightly pricey
The folks at Genin's were professional and had a really fast turn around. They also communicated very well. My issue was both my key fobs stopped working. Turns out they needed new batteries and the contacts needed to be cleaned. They work great now, but the cost was about $150 even with a AAA discount, which seems a little high for new batteries and cleaning the contacts. Overall would still recommend them and will likely return myself.
Rick G., President from Genins Autocare responded on 06/06/2018

Joe
Appreciate your business.
The cost is always directly related to the time spent.
Thank you

Rick T Genin
President
608-238-1088

GT
Gerald T.
Madison, WI
Buick Lucerne
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
Ignition problem
Courteous & quick response to major problem.
Rick G., President from Genins Autocare responded on 05/25/2018

Gerald
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

CC
Christian C.
Madison, WI
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Christian said the staff member who helped him change his tire was very friendly and helpful.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 05/25/2018

Christian
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088