Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

364 Reviews

97% Would Recommend
76% Business Response
Latest Review 4 days ago

Reviews


DW
Diane W.
Madison, WI
Buick Verano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Diane said they did a good job and were quick.
This review was collected via phone interview by Customer Research Inc.

DB
Dorit B.
Madison, WI
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Dorit said she has been a customer of the business for 25 years and she is always very happy with her experience there.
This review was collected via phone interview by Customer Research Inc.

DD
Diane D.
Madison, WI
Lexus RX 450h
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Diane said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

JL
Jerry L.
Verona, WI
Ford Crown Victoria
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Jerry said he was very satisfied.
This review was collected via phone interview by Customer Research Inc.

SS
Scott S.
Middleton, WI
Lincoln MKZ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Scott said the service was good.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 08/06/2018

Scott
We appreciate your business.
Thank you

Rick T Genin

President
608-238-1088

HR
Hatheway R.
Madison, WI
Mazda Mazda3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2018 Category: Service
Hatheway said the business is a good place. The did give her a quote and paperwork. Her vehicle was taken in right away. She has been waiting for a follow-up call for some other work.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 08/06/2018

Hathway
We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

Verified Customer
Madison, WI
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018
Honest and trustworthy
Everything with Genins was fantastic. Honest, reliable auto work at an affordable price. My vehicle has been in twice. The first time was diagnostic and had an account and estimate emailed to me fairly quick! Second time, had a fix done due to a design flaw on my Durango! Also asked that they change the oil and a break light. Couldnt have been more satisfied with all interactions with Genins Auto. And will continue to take my vehicles there for all maintenance and repairs.
Rick G., President from Genins Autocare responded on 08/06/2018

Thank you!

Rick T Genin
President
608-238-1088

KG
Kimberly G.
Madison, WI
Buick Encore
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2018 Category: Service
Kimberly said the price for the diagnostics was too expensive.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 08/06/2018

Kimberly
We appreciate your business
Thank you

Rick T Genin

President
608-238-1088

YH
Yu H.
Madison, WI
Honda Accord Cpe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2018 Category: Service
Yu said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 08/06/2018

Yu
We appreciate your business
Thank you

Rick T Genin

President
608-238-1088

RM
Robby M.
Connersville, IN
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Robby said the service was quick and respectful.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 08/06/2018

Robby
We appreciate your business
Thank you

Rick T Genin

President
608-238-1088

SC
Shirley C.
Madison, WI
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Shirley said it was prompt service. They are courteous, kind and she is totally happy and pleased.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 07/20/2018

Shirley
We appreciate your business.
Thank you

Rick T Genin

President
608-238-1088

JM
James M.
Madison, WI
Saturn L300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
James said he trusted this business to find the problem with the vehicle. They have always succeeded for him and they have been remarkable. They provided him a tremendous electronic report on his vehicle. He knew if anyone would be able to find out what was wrong with the vehicle they would be able to. They got the vehicle to start and it made a 300 mile trip.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 07/20/2018

James
Appreciate your business.
That's really nice review.
Thank you
Rick

Rick T Genin
President
608-238-1088

Verified Customer
Oconomowoc, WI
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018
Beautiful People Who Love Their Work
The staff at Genin’s are the best. Friendly , caring and sharp. They make trips to Madison a treat. I always drive off their lot feeling like I am driving my car for the first time. It is a terrific trip. And the price is right.
Rick G., President from Genins Autocare responded on 08/06/2018


We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

PP
Patty P.
Black Earth, WI
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Patty said the technicians always do what they ask. She and her husband have been customers of this business for many years and will continue to do so.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 08/06/2018

Patty & Bill
We appreciate you guys!
Thank you

Rick T Genin
President
608-238-1088

EG
Emily G.
Madison, WI
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Emily said the staff were friendly and helpful.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 06/25/2018

Emily
Jon
We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

JE
John E.
Madison, WI
Honda Civic Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
John said that the facility had the parts he needed for his repair, completed the work, and got him on his way.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 06/25/2018

John
We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

DB
Dorit B.
Madison, WI
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Dorit said she was very pleased with the overall service. The business provided a loaner vehicle which was much appreciated. The staff was very efficient and knowledgeable.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 06/25/2018

Dorit
We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

RB
Rick B.
Madison, WI
Volvo C70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Rick said he enjoyed the quality service and the convenience of it. They also completed the service on time.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 06/25/2018

Rick
We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

LC
Livier C.
Madison, WI
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Livier said the business' services are awesome and she will continue going there.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 06/25/2018

Livier
We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

JS
Jon S.
Greenville, WI
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Jon said the staff member he spoke with on the phone was top notch, she helped him a lot. The staff went above and beyond to help him out. They both called and emailed him a report of the status of the vehicle.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 06/25/2018

Jon
We appreciate your businese.
Thank you

Rick T Genin
President
608-238-1088