Reviews
EG
Emily G.
Madison, WI
Volkswagen Jetta Sedan
Verified
Emily said the staff were friendly and helpful.
Recommended
This review was collected via phone interview by Customer Research Inc.
JE
John E.
Madison, WI
Honda Civic Sdn
Verified
John said that the facility had the parts he needed for his repair, completed the work, and got him on his way.
Recommended
This review was collected via phone interview by Customer Research Inc.
DB
Dorit B.
Madison, WI
Subaru Forester
Verified
Dorit said she was very pleased with the overall service. The business provided a loaner vehicle which was much appreciated. The staff was very efficient and knowledgeable.
Recommended
This review was collected via phone interview by Customer Research Inc.
RB
Rick B.
Madison, WI
Volvo C70
Verified
Rick said he enjoyed the quality service and the convenience of it. They also completed the service on time.
Recommended
This review was collected via phone interview by Customer Research Inc.
LC
Livier C.
Madison, WI
Chrysler Town & Country
Verified
Livier said the business' services are awesome and she will continue going there.
Recommended
This review was collected via phone interview by Customer Research Inc.
JS
Jon S.
Greenville, WI
Honda Odyssey
Verified
Jon said the staff member he spoke with on the phone was top notch, she helped him a lot. The staff went above and beyond to help him out. They both called and emailed him a report of the status of the vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
GP
Gregg P.
Middleton, WI
Ford Ranger
Verified
Gregg said Carrie-Jo did a nice job.
Recommended
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 06/06/2018
Gregg
Appreciate your business.
Thank you
Rick T Genin
President608-238-1088
TN
Thomas N.
Edgar, WI
Ford Explorer
Verified
Spoke with Peggy. She said everything was taken care of that needed to be taken care of.
Recommended
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 06/06/2018
Thomas
Appreciate your business.
Thank you
President
608-238-1088
MW
Mark W.
Madison, WI
Nissan Versa
Verified
Same Old, Same Old (excellent service)
Perfect, as usual.
Recommended
Rick G., President from Genins Autocare responded on 06/06/2018
Mark
Appreciate your business.
Thank you
President
608-238-1088
LN
Linda N.
Madison, WI
Subaru Forester
Verified
Great car care
Everyone I encounter at Genin's is attentive, professional . And helpful.
Recommended
Rick G., President from Genins Autocare responded on 06/06/2018
Linda
Greatly appreciate your business.
Thank you
President
608-238-1088
DC
Dan C.
Madison, WI
Verified
Dan said the staff is up front with everything, and they did everything in a timely manner.
Recommended
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 06/06/2018
Dan
Appreciate your business.
Thank you
President
608-238-1088
AC
Alexandra C.
Madison, WI
Toyota Echo
Verified
Alexandra said the business was really thorough and helpful in making decisions for her vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 06/06/2018
Alexandra
Appreciate your business.
Thank you
President
608-238-1088
JZ
Jamie Z.
Pickerel, WI
Ford Pickup
Verified
Jamie said this business has excellent customer service, and they kept her informed on everything.
Recommended
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 06/06/2018
Jamie
Appreciate your business.
Thank you
President
608-238-1088
SM
Shane M.
Lombard, IL
Subaru Forester
Verified
Shane said his overall experience was good. They were proficient, and very personable. Their prices were good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 06/06/2018
Shane
Appreciate your business.
Thank you
President
608-238-1088
JH
Jeff H.
Madison, WI
Suzuki Sidekick
Verified
Jeff said the staff members were honest, prompt and good. He likes that they are adaptable, He can talk to them.
Recommended
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 06/06/2018
Jeff
Appreciate your business.
Thank you
President
608-238-1088
JB
Joe B.
Baraboo, WI
Acura TL
Verified
Joe said the staff provided good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 06/06/2018
Joe
Appreciate your business.
Thank you
President
608-238-1088
FN
Fred N.
Madison, WI
Subaru Forester
Verified
Thorough reliable responsive service
In replacing wiper motor and switch, they also handled details of towing and also billing of eligible charges through my independent service insurance. They provided a loner car as well. Keri Jo spent much time on phone calls with me offering excellent explanations and advice. Brooke was very cooperative as usual. As a regular customer for maybe 20 years, I feel lucky to have Genin’s nearby.
Recommended
Rick G., President from Genins Autocare responded on 06/06/2018
Fred
Greatly appreciate your business.
Thank you
President
608-238-1088
JC
Joe C.
Madison, WI
MINI Cooper Coupe
Verified
Good and fast service, slightly pricey
The folks at Genin's were professional and had a really fast turn around. They also communicated very well. My issue was both my key fobs stopped working. Turns out they needed new batteries and the contacts needed to be cleaned. They work great now, but the cost was about $150 even with a AAA discount, which seems a little high for new batteries and cleaning the contacts. Overall would still recommend them and will likely return myself.
Recommended
Rick G., President from Genins Autocare responded on 06/06/2018
Joe
Appreciate your business.
The cost is always directly related to the time spent.
Thank you
President
608-238-1088
GT
Gerald T.
Madison, WI
Buick Lucerne
Verified
Ignition problem
Courteous & quick response to major problem.
Recommended
Rick G., President from Genins Autocare responded on 05/25/2018
Gerald
Appreciate your business.
Thank you
President
608-238-1088
CC
Christian C.
Madison, WI
Jeep Wrangler
Verified
Christian said the staff member who helped him change his tire was very friendly and helpful.
Recommended
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 05/25/2018
Christian
Appreciate your business.
Thank you
President
608-238-1088