Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

374 Reviews

97% Would Recommend
76% Business Response
Latest Review about 15 hours ago

Reviews


MR
Mark R.
Madison, WI
Subaru Outback (Natl)
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018
Very personal communication. Confident, professional service.
I think the communication in service at this business are very good. I also enjoy the fact that they are with in my neighborhood and are a local business.

Verified Customer
Madison, WI
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
GREAT customer service
I needed some last minute work done and they were quick and super nice.

EB
Eric B.
Waunakee, WI
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Eric said the business was great. They were prompt. They called him and recommended him to a different facility to save him money.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Madison, WI
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Help in time of need!
Genin’s staff were helpful and reassuring on the phone when I reported the problem and prompt and efficient and informative when work was completed.

PG
Peggy G.
Madison, WI
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Fabulous Neighborhood Autocare
Genin Autocare USA is a five star gas station. Every employee is friendly, fast, knowledgeable and efficient. They have a full service pump where they immediately care for your car’s needs and accommodate your personal schedule.

BW
Brian W.
Madison, WI
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Brian said the service was good and quick. His vehicle is running great. They saved him from a lot of trouble. He really appreciates them.
This review was collected via phone interview by Customer Research Inc.

NS
Nathan S.
Madison, WI
Kia Forte
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2018 Category: Service
Nathan said the business did a good job and everyone was very responsive.
This review was collected via phone interview by Customer Research Inc.

TZ
Tony and Jessica Z.
Madison, WI
Dodge Dart
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018
Dodge Dart
Fantastic as usual. I posted Genin on the Badger Parent Facebook page for all those kids that need trusted auto care.
Rick G., President from Genins Autocare responded on 09/10/2018

Tony and Jessica
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

AK
Aleesa K.
Madison, WI
Pontiac Grand Am
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Aleesa said that she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 09/10/2018

Aleesa
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

MC
Mark C.
Withee, WI
Chrysler Town & Country
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2018 Category: Service
Mark said the business was very friendly, courteous and helpful. However, he said the price was a little high.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 09/10/2018

Mark
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

DW
Diane W.
Madison, WI
Buick Verano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Diane said they did a good job and were quick.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 09/10/2018

Diane
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

DB
Dorit B.
Madison, WI
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Dorit said she has been a customer of the business for 25 years and she is always very happy with her experience there.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 09/10/2018

Dorit
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

DD
Diane D.
Madison, WI
Lexus RX 450h
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Diane said they did a very good job.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 09/10/2018

Diane
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

JL
Jerry L.
Verona, WI
Ford Crown Victoria
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Jerry said he was very satisfied.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 09/10/2018

Jerry
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

SS
Scott S.
Middleton, WI
Lincoln MKZ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Scott said the service was good.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 08/06/2018

Scott
We appreciate your business.
Thank you

Rick T Genin

President
608-238-1088

HR
Hatheway R.
Madison, WI
Mazda Mazda3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2018 Category: Service
Hatheway said the business is a good place. The did give her a quote and paperwork. Her vehicle was taken in right away. She has been waiting for a follow-up call for some other work.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 08/06/2018

Hathway
We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

Verified Customer
Madison, WI
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018
Honest and trustworthy
Everything with Genins was fantastic. Honest, reliable auto work at an affordable price. My vehicle has been in twice. The first time was diagnostic and had an account and estimate emailed to me fairly quick! Second time, had a fix done due to a design flaw on my Durango! Also asked that they change the oil and a break light. Couldnt have been more satisfied with all interactions with Genins Auto. And will continue to take my vehicles there for all maintenance and repairs.
Rick G., President from Genins Autocare responded on 08/06/2018

Thank you!

Rick T Genin
President
608-238-1088

KG
Kimberly G.
Madison, WI
Buick Encore
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2018 Category: Service
Kimberly said the price for the diagnostics was too expensive.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 08/06/2018

Kimberly
We appreciate your business
Thank you

Rick T Genin

President
608-238-1088

YH
Yu H.
Madison, WI
Honda Accord Cpe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2018 Category: Service
Yu said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 08/06/2018

Yu
We appreciate your business
Thank you

Rick T Genin

President
608-238-1088

RM
Robby M.
Connersville, IN
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Robby said the service was quick and respectful.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 08/06/2018

Robby
We appreciate your business
Thank you

Rick T Genin

President
608-238-1088