Genins Autocare

I've had a lot of cars and they've been serviced in a lot of places. For 5 years, Genins has been my choice for repairs and general maintenance, because they provide outstanding service that is honest, timely, affordable, and friendly. It's one less thing for me to worry about!

I never write reviews but the customer service I have received at Genin's goes above and beyond. Keri Jo remembered me from coming in before and was so personable. I cannot say enough good things about this place and I recommend them to all of my friends and family.

Great customer service . Very nice to get loaner car
Speedy repair
Thank you

Reliable, professional and helpful.

Genin’s got me scheduled for an appt the next day, changed the headlamps quickly, and topped up my tires and wiper fluid. They also are dog-friendly:) thanks!

Robert said that he would recommend this business for service.

As always superb customer service and auto care service. We’ve been customers for 23 years

Wonderful service, very informative. Great and friendly staff. Would recommend to anyone!

Pro’s:

1) I called in the AM with a few issues, and Genins was able to get my car in right away, and done by that evening (four new tires, an oil change, and a replacement windshield wiper linkage that broke)

2) Very convenient location (I work very close, can drop my car off and walk to work/walk back when done)

Cons:

1) Aggressive sales approach to communicating vehicle issues/estimates. I’ve spent a lot of $$ on repairs and Genins - car repairs are often pricey, but as a non-vehicle-repair-expert, I want to walk away from a mechanic feeling taken care of and comfortable, and I did not feel that way with the last $1,000+ repair I had at here. I felt rushed and pushed into the sale.

2) Communication between employees and customer service was very poor during my last experience here. I shared with the employee I worked with that I had a 530pm appointment, and as long as my car was done by 5p I’d be good (this was much earlier in the day). Arrived at 5p to pick up my car, and waited until almost 520pm, with two employees standing right at the register. When I finally asked how long it would be for my car, it turns out it had been ready for some time and the payment paperwork was right in front of them. I missed my 5:30pm appointment for no reason and lost out on money that I paid for said appointment.

Even though my employer is within walking distance, I will no longer be going to Genins or referring friends/family there. Paying for convenience is not worth having an overall negative experience.

Genin Auto Care, again came through with
Friendly, fast, efficient service for my personal SUV. They were able to service my car the next morning and sent me a reminder of the appointment. Also, they texted to tell me it was ready. Friendly employees that listen to all of your needs!

Efficient, friendly

The service of alignment was awesome. The staff were so attencious.

Great

Yes, the service is quick and easy, timely and fair.

The staff were really sweet and even offered me a discount with AAA! Got my car done in a day as I asked and were available at all times of the day!

Bill said he would recommend this business for service.

I love that everyone is willing to help and I feel like they aways give me an honest direct answer.

Able to get me in on short notice

I have been going to Genins for years and the service is always first rate with friendly staff.

Great at answering questions over phone. And adheres to problem solutions with minimal paperwork