Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64
4.6

( 2439 Reviews )

ReScore Reviews™ (56)

ReScore
Overall Rating 4.5892848/5Overall Rating 4.5892848/5Overall Rating 4.5892848/5Overall Rating 4.5892848/5rating 4.5892848
Original
Overall Rating 2.2321421/5Overall Rating 2.2321421/5rating 2.2321421rating 2.2321421rating 2.2321421
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
New Castle, DE
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2019 Category: Service
Prompt service
The service work to my vehicle was completed surprisingly quickly, which, when you are waiting around, is appreciated.

Verified Customer
Claymont, DE
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2019 Category: Service
Great Service
Service was completed within an and done well. The $20 coupon that I received by email was a bonus. I really appreciated that since it is so close to Christmas. I will continue to use Hertrich Hyundai for service and when I am ready for my next car. Thank you!

IC
Ida C.
Bear, DE
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Great Service
I have been a customer of Hyundia for over 20 years. I return over and over again due to the service and being treated like a valued customer. If for some reason something isn’t right they will make it right.

KM
Kathleen M.
New Castle, DE
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Good Service Rep
Service rep was efficient and friendly

Verified Customer
Middletown, DE
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
Friendly service adviser
Thank you for providing an excellent service.
JEFF T. from Hertrich Hyundai of New Castle responded on 12/12/2019

Thank You!


JG
Justin G.
Wilmington, DE
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Service
Very personable and Always great service
JEFF T. from Hertrich Hyundai of New Castle responded on 12/12/2019

Thank You!!


CI
Charmaine I.
Wilmington, DE
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
good service
good service
JEFF T. from Hertrich Hyundai of New Castle responded on 12/04/2019

Thanks!! Happy Holidays!


KN
Kamau N.
New Castle, DE
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Being Professional
I always feel comforted when dealing with Hertrich, no matter what service I am there for. This visit it was Cecil, in the Hyundai service department,

that provided me excellent assistance.
JEFF T. from Hertrich Hyundai of New Castle responded on 12/04/2019

Thank You!! I will be sure to pass on your kind words to all involved!


Verified Customer
Newark, DE
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Service
Great Service!
Very professional. Appreciated the help!
JEFF T. from Hertrich Hyundai of New Castle responded on 12/04/2019

We appreciate the great review!


HW
Hazel W.
Chester, PA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2019 Category: Service
Great Customer service
I appreciate the awesome service and professionalism
JEFF T. from Hertrich Hyundai of New Castle responded on 12/04/2019

We really appreciate the AWESOME review!! THANKS!


JW
James W.
Wilmington, DE
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2019 Category: Service
Great people and competent mechanics.
The service agents are great and the mechanics are very capable but the price can be a bit high; yet I will still return to them for most of my mechanic work because of the personal quality of of the agents and the competence of the mechanics.
JEFF T. from Hertrich Hyundai of New Castle responded on 12/04/2019

Thank You for the great review and kind words! I will happily pass on your Kudos to everyone involved!

Jeff Trnka


ML
Margaret L.
New Castle, DE
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2019 Category: Service
Happy
Service technician are very friendly and professional as well as helpful.
JEFF T. from Hertrich Hyundai of New Castle responded on 12/04/2019

Thank You!


JM
Joseph M.
Newark, DE
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2019 Category: Service
Great service
My thanks to Charlie and the mechanics for great service.
JEFF T. from Hertrich Hyundai of New Castle responded on 12/04/2019

Thank You!


Verified Customer
Claymont, DE
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Service Dept.
Professional friendly service associates . Reasonable pricing.
JEFF T. from Hertrich Hyundai of New Castle responded on 12/04/2019

Thank You!


Verified Customer
Wilmington, DE
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Good service!
They were very helpful. My car was ready for the long drive.
JEFF T. from Hertrich Hyundai of New Castle responded on 12/04/2019

Thank You! Hope you had a great trip!


JP
Joyce P.
Townsend, DE
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Service
Professional , honest, informative!
Great service and staff!
JEFF T. from Hertrich Hyundai of New Castle responded on 12/03/2019

Always Great To See You!! Thank You!!


DB
David B.
Bellefonte, DE
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Service
Quick, Pleasant Service
Took Elantra in for an issue with the door lock. They informed me of a recall also on the car. All fixed, car washed, and back on the road in less than an hour. Very good experience.
JEFF T. from Hertrich Hyundai of New Castle responded on 12/03/2019

Thank You Very Much!


SB
Susan B.
Bear, DE
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2019 Category: Service
Great service
Car was done in record time and everyone was so pleasant
JEFF T. from Hertrich Hyundai of New Castle responded on 12/03/2019

Thank You!


Verified Customer
Millington, MD
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
Customer Service
Just an outstanding job. We will definitely return.
JEFF T. from Hertrich Hyundai of New Castle responded on 12/03/2019

Thank You!


JB
Judith B.
New Castle, DE
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
Excellent service very professional
Couldn’t ask for better car dealership thank you kindly. Very honest people.
JEFF T. from Hertrich Hyundai of New Castle responded on 12/03/2019

Thank You Very Much!