Holden's Automotive

Thank you for your response. It is very surprising that you found the tire pressures were not corrected. We pride ourselves on being that shop that does not overlook anything on the car. As one can see, this is the first review we have ever recieved that mentioned we overlooked something. I have gone through a painstaking process to hire the best crew there is. I will address this with my techs. I know that no one is perfect and mistakes can happen but we cannot let this happen ever. I will be contacting you by phone to personally take care of this. I look forward to speaking with you and earning your future business.

Thank you for your response, Harry. Our computer system defaults to five quarts when we enter in an oil change job and before we give the receipt to the customer, we have to manually change the number of quarts we actually put in. So from time to time, we just forget to change it in the receipt to 6 or 7 or whatever number it is. Your vehicle does have 6 quarts, we just forgot to change it on your invoice. Sorry for the confusion.

Thank you Greg for bringing your vehicle back in for us to rectify the noise issue. Although we did hear a noise from the struts, that was not all the issues and we apologize for not catching that the first time. Gary spoke to you after you picked up your car from us the second time and you said that all noises were gone so thank you for allowing us to correct the issue. Although we are not perfect, we are always going to be fair and honest. If there is ever any issue in the future, just commuicate that to us and we will correct it.

Im sorry the tire was still leaking, John. We thought we had found it with the loose Tire Pressure Monitor. Im glad we found the leak today when you returned. Sometimes those extremely small leaks are hard to find. In the future just let us know that you have an issue and we will resolve it asap.

Always good to see you Allen. You guys have been great friends over the years.

Thank you for your kindness, Charo. We strive to just be better and kinder every day. We look forward to serving you in any way we can.

Thank you for the nice review, Steve. Let us know whenever we can be of future assistance to you.

As always, Tom, we love being of service to you. Thank you for your loyalty.

We appreciate your loyalty over the years, Tony. Anytime we can be of service, as you know, we are just a phone call away.

Thank you so much for the kind words, Darrell. As you know, our business philosophy is very simple; just do what is right and be kind to everyone. We have certainly enjoyed serving you and getting to know you over the years.

Thank you, Brian, for allowing us to serve you for several years now. We will continue to earn your trust for many more years to come.