Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(2,577 Reviews)

ReScore Reviews™ (58)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Franklin, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/31/2019 Category: Service
Decent Service
Car was washed or vacuumed when picked up.
TIM O. from Hyundai of Cool Springs responded on 01/02/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


SG
Stephen G.
Nashville, TN
2014 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/05/2019 Category: Service
Top Notch Mechanics
I trust this place more than anyone else.
TIM O. from Hyundai of Cool Springs responded on 11/05/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


SC
Samantha C.
Nashville, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/24/2019 Category: Service
Good service
Thank yoU!
TIM O. from Hyundai of Cool Springs responded on 10/25/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


GH
Gloria H.
Antioch, TN
2012 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/23/2019 Category: Service
Service
Had an appointment and they were timely
TIM O. from Hyundai of Cool Springs responded on 10/23/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Florence, AL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/27/2019 Category: Service
Great service for the car but not so great communication setting up the appointment.
Great service for the car but not so great communication setting up the appointment.
TIM O. from Hyundai of Cool Springs responded on 09/30/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nashville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/06/2019 Category: Service
Convienene
The service people were very cordial. They drove me to the nearest Starbucks to pick up breakfast. This way I could have breakfast while waiting for my Sonata being serviced. The service person came to me to let me know my car was done.
TIM O. from Hyundai of Cool Springs responded on 09/06/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


RO
Robin O.
Nashville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/10/2019 Category: Service
A good service department!
Courteous and knowledgeable staff!
TIM O. from Hyundai of Cool Springs responded on 08/12/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


CB
Carrie B.
Lawrenceburg, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/10/2019 Category: Service
Very personable
I appreciate the servicemen showing me the parts that needed replaced. That meant a lot to me. And going over some details for my next service.Thank you
TIM O. from Hyundai of Cool Springs responded on 08/12/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


PH
Phillip H.
Franklin, TN
2005 Hyundai Accent
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/07/2019 Category: Service
Very courteous and professional staff.
They have always gone out of their way to take care of me.
TIM O. from Hyundai of Cool Springs responded on 07/08/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


AB
Andrew B.
Clarksville, TN
2011 Hyundai Genesis
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/10/2019 Category: Service
Professional, Honesty, Reliable.
Don’t talk much or text, but you guys are the reason I been coming and giving my business to for over five years. You’re like the military, l appreciate your Service.
TIM O. from Hyundai of Cool Springs responded on 06/11/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


Verified Customer
Brentwood, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2019 Category: Service
Service is good but online scheduling sucks
Actual service performed is great. Scheduling a convenient time on future weekends for the service is impossible online. Phone calls are frequently unanswered. So only way is to make two trips, one for the scheduling and the other for the service.
TIM O. from Hyundai of Cool Springs responded on 06/10/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


Verified Customer
Nashville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/30/2019 Category: Service
Getting the job done
I really did not have to ask questions or ask why
TIM O. from Hyundai of Cool Springs responded on 05/30/2019

Thank you so much for making the time to fill out the survey.We know you have many choices when choosing to service your vehicle & appreciate your business


DB
Daniel B.
Nashville, TN
2014 Hyundai Equus
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/23/2019 Category: Service
Overall i think the whole franchise has dropped in the past year.
I got prompt service when I brought my car in. My car was ready in 30 minutes. However I waited 20 minutes for my bill to arrive.When i got in the car I noticed that they had not washed the car as they have done the past 4 years.
TIM O. from Hyundai of Cool Springs responded on 05/24/2019

Thank you so much for making the time to fill out the survey.We know you have many choices when choosing to service your vehicle & appreciate your business


GH
Gail H.
Franklin, TN
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/21/2019 Category: Service
Oil change and tire rotation
Clean and polite
TIM O. from Hyundai of Cool Springs responded on 05/22/2019

Thank you so much for making the time to fill out the survey.We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nashville, TN
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/21/2019 Category: Service
Oil change
Had oil leak after oil change. When went back few days later was helped immediately.
TIM O. from Hyundai of Cool Springs responded on 05/22/2019

Thank you so much for making the time to fill out the survey.We know you have many choices when choosing to service your vehicle & appreciate your business