ReScore Reviews™ (58)
I am sorry that your last visit was unsatisfactory. We will use your feedback as training so that your next visit will be more satisfactory.
Thank you for your business.
I am sorry your last visit was unsatisfactory. We have added staff to help expedite the oil changes and i will use your feedback to help in training. Thank you for your business
I am sorry that the replaced place failed. That is why we only use Hyundai original parts so that the part if defective will be covered by Hyundai warranty for 12 months or 12,000 miles. Hopefully they can get another part installed and get you back on your way quickly. I am sorry for the inconvenience.
I am sorry about the lack of communication on your last visit. If you could please call me i would like to make it right. Tim O'Leary (615)550-7330
I appreciate the fast reply, and will continue to have both cars serviced by Hyundai of Cool Springs.
Hi . My name is James from the Service Dept. I completely understand how you feel would like to make it up to you.
I would be more than happy to cover your next service at no charge.
Please let me know if I can help.
Sorry your last visit was unsatisfactory. James will be giving you a call to try and find out what went wrong
I am sorry that your last visit was unsatisfactory. If the bulb is out again than there could either be that the new bulb has failed or something else going on such as the connector. If you come back by we will gladly look at the issue again for you.
I am sorry for the delay. With the holidays it has be hectic. Your vehicle has just been approved for engine and will be completed as soon as parts arrive. Thank you for your business Justin will be following up shortly to advise you further.
I am sorry that the service took longer than expected. Everytime the vehicle comes in we check for recalls and that is why the the update was needed. I am sorry that the advisor did not inform you of the additional time time needed for the recall. Thank you for your business.
I am sorry for the delay in getting your oil changed. We try to get everyone in and out as quick as possible. Thank you for your business.
I am sorry your last visit did not go as expected. We try to get every vehicle completed as quick as possible. If you are close by I will gladly run thru carwash. It is currently working. Thank you for your business
We apologize that we did not meet your expectations. Servicing our customers' vehicles quickly and efficiently is a priority, but it doesn't take much of a variance from the schedule to send the whole thing in to a tail spin and cause major delays. We hope that if you choose to get service with us in the future, you experience will be handled to a higher standard and meet your expectations.
I am sorry your last visit was unsatifactory. Finding good people to help our customers is getting harder and harder to find. Luckily we are at the point now that all 3 advisors are great at customer service and should be with us for a long time. Thank you for your business.
I am sorry your last visit was unsatisfactory. We try to make every visit as quick and efficient as possible. Thank you for your business.
Thank you for your response on letting me know where we are lacking.We are currently looking for customer oriented indviduals if you know of anyone. Thank you for your business and hopfully we will live up to your expectations in the future.
Update from our conversation yesterday. I have another tech starting Thursday hopefully that will relieve some wait times.