Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

2425 Reviews

ReScore Reviews™ (49)

ReScore
Overall Rating 4.6326547/5Overall Rating 4.6326547/5Overall Rating 4.6326547/5Overall Rating 4.6326547/5rating 4.6326547
Original
Overall Rating 2.20408/5Overall Rating 2.20408/5rating 2.20408rating 2.20408rating 2.20408
93% Would Recommend
100% Business Response
Latest Review about 21 hours ago

Reviews


RA
Robert A.
Brentwood, TN
2015 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Retired sales
Knowledge and compentcy of the those working on the car.
TIM O. from Hyundai of Cool Springs responded on 08/21/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


HS
Harry S.
Brentwood, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Retired OWNER
DID AS PROMISED
TIM O. from Hyundai of Cool Springs responded on 08/21/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


RS
Randy S.
Nashville, TN
2016 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Superb service... as usual!
The gas gauge in my 2016 Hyundai Equus stopped working properly. It would not go to "Full". I spoke to Justin, the service advisor, who made an appointment for me and indicated he was certain the fuel level sending unit sensor had gone bad.

I dropped the car off on the specified day (Monday), and two days later the diagnosis was confirmed, parts ordered, and I received a call from Tim the Service Mgr. with that update. I told him thAT I was in no hurry to get the car back, and that next week would be fine.

Two days later (Friday), I was called that it was ready and picked the car up during their convenient Saturday service schedule.

My wife and I have purchased 4 vehicles here, and family members 2 more, and the reason is the always outstanding customer service at all areas of Hyundai of Cool Springs!
TIM O. from Hyundai of Cool Springs responded on 08/20/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


MT
Marina T.
Nashville, TN
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
A
A
TIM O. from Hyundai of Cool Springs responded on 08/19/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Brentwood, TN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Good Service and friendly
Solved all my issues
TIM O. from Hyundai of Cool Springs responded on 08/19/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


JS
Justin S.
Nashville, TN
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Helpful with Great Communication
I’ve been to other Hyundai Dealers in the area and this one is by far the best. Helpful, informative, and great communication to me by service dept.
TIM O. from Hyundai of Cool Springs responded on 08/19/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


DK
David K.
Thompson'S Station, TN
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Good Customer service
Good Customer service
TIM O. from Hyundai of Cool Springs responded on 08/16/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


RE
Ronald E.
Franklin, TN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Professional and Courteous Service
You and trust their service to be done professionally in a positive environment.
TIM O. from Hyundai of Cool Springs responded on 08/16/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


LB
Laura B.
Lynchburg, TN
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Fast, Friendly service
They always take good care of me, and my Genesis!
TIM O. from Hyundai of Cool Springs responded on 08/13/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


KP
Kelly P.
Murfreesboro, TN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Always satisfied
They always treat me like family, I would never go anywhere else.
TIM O. from Hyundai of Cool Springs responded on 08/12/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Franklin, TN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
good communications, good record of service, clean car
good communications, good record of service, clean car
TIM O. from Hyundai of Cool Springs responded on 08/12/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


TP
Thomas P.
Thompsons Station, TN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Great Service with Great service staff
I always get great service. James Falcone treats me right. I don't take my care anywhere else.
TIM O. from Hyundai of Cool Springs responded on 08/12/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Lewisburg, TN
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Another great service
They always take good care of me and my Santa Fe. Service was quick and complete!
TIM O. from Hyundai of Cool Springs responded on 08/05/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


JB
Jane B.
Unionville, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
Trust their integrity
My experience has always been great in all services and sales
TIM O. from Hyundai of Cool Springs responded on 08/05/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


SA
Scott A.
Nashville, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
1st oil change
You have to make an appointment. I knew it would take an hour for an oil change. I wish it could be less but i am sure to keep my warranty good and they are comparable in price to "Oil Change" shops.
TIM O. from Hyundai of Cool Springs responded on 08/01/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


HG
Hoby G.
Mc Ewen, TN
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Recall check
Brought my 2014 Sonata for recall and the service team was outstanding with all they did. Cool Springs Hyundai Service was recommended to me and I’m glad I went. Will be back even living over an hour away
TIM O. from Hyundai of Cool Springs responded on 07/30/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


Verified Customer
Brentwood, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Happy Customer
Hyundai of Cool Springs offers great customer service. It's the best in town.
TIM O. from Hyundai of Cool Springs responded on 07/30/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


Verified Customer
Madison, TN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Great Customer Service
Very great customer service and time management. They are very respectful and come and explain everything that they are doing.
TIM O. from Hyundai of Cool Springs responded on 07/30/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


CH
Cortney H.
Nashville, TN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2019 Category: Service
Worked me in and did the job right!
Thankful yet again to the crew at Cool Springs for fitting me in as a walk-in.
TIM O. from Hyundai of Cool Springs responded on 07/29/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


TJ
Troy J.
Nashville, TN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019
Great Service
This dealership always goes the extra mile to make sure the job is done right and the customer is satisfied,