Hyundai of New Bern

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252-637-0007
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Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81
4.8

( 1503 Reviews )

5 star
87%
4 star
9%
3 star
2%
2 star
1%
1 star
<1%

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
97% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews

SJ
Shirley J.
New Bern, NC
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Great service.
Accommodating with my schedule. Friendly and courteous personnel.
Recommended
BL
Bridgit L.
Havelock, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Service
The people are wonderful and helpful
Recommended
Verified Customer
Newport, NC
2008 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
SUPER GREAT SERVICE!!!!!
Chuck and James and the rest of the Service Team are hands down the BEST AROUND. Thank You
Recommended
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 11/08/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
JS
John S.
New Bern, NC
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Satisfied customer
Fast, courteous service; no surprises, no complaints.
Recommended
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 11/08/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
BN
Barry N.
Pollocksville, NC
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
I like the fast service.
I bought my Dodge truck in to get service on it.They did a good job on it too But still love my Hyundai the best.So people get your new Hyundai today.
Recommended
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 11/08/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
CR
Cynthia R.
New Palestine, IN
2014 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Most helpful since i needed new tires on vacation.
They were quite helpful and efficient.
Recommended
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 11/07/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
LG
Linda G.
New Bern, NC
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Best Customer Service
I feel very lucky to have a great service department (Chuck/James & Staff) looking after my vehicle!
Recommended
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 11/07/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
CD
Clinton D.
New Bern, NC
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Clinton
Good people & Very friendly & respectful
Recommended
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 11/06/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
JN
Juan N.
New Bern, NC
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Great service as always!!
Great and speedy service from Hyundai of New Bern. We have purchased 7 Hyundai vehicles from Hyundai of New Bern and I have always received great service.
Recommended
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 11/06/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
MM
Maxwell M.
New Bern, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Going the extra mile
Exellent service, friendly staff.
Recommended
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 11/05/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer
New Bern, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
1
1
Recommended
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 11/04/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
TW
Thomas W.
New Bern, NC
2011 Hyundai Elantra Touring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Personal service.
Honest and frank service with a smile. No
forced decisions or pressure. The staff clearly and fairly let you know your maintenance opitions and associated costs and you make the final call with zero social pressure.
Recommended
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 11/04/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer
Oriental, NC
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
Great sales team, great service dept!
Everything has been easy in dealing with Hyundai of New Bern!!
Recommended
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/30/2019

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
JR
John R.
Emerald Isle, NC
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Jacqueline Riser
The service employee was efficient, polite. My appointment was for 9:15 and the work was complete at 10:00. I discussed a peeling of the surface of the metal, chrome, strip on the dashboard below the screen at the conclusion of the work, he came out to the car and inspected it. He assured me that he would research the extent of the repair and discuss it with his boss as soon as his boss returned from a time off. He noted that the chrome was actually peeling off the metal strip directly below the screen. I was completely satisfied with this service visit. Jacqueline Riser (John Riser)
Recommended
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/30/2019

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
GW
Georgiana W.
Bayboro, NC
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Service department
Good customer service
Recommended
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/30/2019

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
GB
Gloria B.
New Bern, NC
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
George B
Always friendly and fast service
Recommended
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/29/2019

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
FC
Frances C.
Hubert, NC
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Expert work and service
The service was quick and the staff was very courteous and friendly. I am well pleased with the work.
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 11/04/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
RY
Robert Y.
Arapahoe, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2019 Category: Service
Excellent service
Quick. Service. In and faster than expected
Recommended
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/28/2019

Thank you for your review of our service department and thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
AH
Amy H.
New Bern, NC
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Great Service!
Best Service Department! Fast Friendly Service!
Recommended
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/26/2019

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer
Newport, NC
2008 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Best Service Bar None
Chuck,James and all techs are World Class. Thanks for taking the BEST Care of my ride.
Recommended
HENRY G. from Hyundai of New Bern responded on 10/25/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/25/2019

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com