Hyundai of New Bern

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252-637-0007
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Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

1098 Reviews

5 star
85%
4 star
9%
3 star
2%
2 star
1%
1 star
<1%
97% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews

DM
Daniel M.
Newport, NC
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
The Sound of Silence
My 2015 Elantra had been getting louder in regards to tire noise. Decided to make an appointment. Was surprised when the service manager said he could get it that day. I headed to the dealer listening to my car "rumble" down the road. From the minute I arrived I new me and the car were in good hands. All four tires had been replaced, the oil and filter changed and a state inspection before I could finish my cup of coffee. The ride home so quiet....felt like a new car. Thanks to all.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 01/21/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer
Newport, NC
2008 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Great Service ans all around Great Dealership
Quick Oil and Filter change and inspection. Thank you.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 01/21/2019

Thank you for your 5 STAR review and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
CM
Celeste M.
Oriental, NC
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019 Category: Service
Service on Car
Great job as always!
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 01/21/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
JW
Janet W.
Cedar Point, NC
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019 Category: Service
Service department, check engine light
The service department has been very good to get my car in and make the necessary updates as per Factory recall. However the problem is still existing. My check engine light is still on and I have another appointment next Tuesday.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 01/21/2019

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
HB
Hollande B.
Trent Woods, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
The service dept.
one of the best service depts I have used. I stay with Hyundai cars here in New Bern mainly for the excellent service dept
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 01/21/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer
New Bern, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Oil change
Fasr efficiient service
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 01/19/2019

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
GS
Glenda S.
New Bern, NC
2005 Hyundai Xg350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Friendly
Great service
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 01/19/2019

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer
New Bern, NC
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Ms.
Ok
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 01/18/2019

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
JL
James L.
New Bern, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Maintenance visit
Professional and corteus.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 01/16/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
CC
Charles C.
New Bern, NC
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
great service
I've always been satisfied with the service dept.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 01/16/2019

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
SS
Sandra S.
New Bern, NC
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Technicians are very pleasant and don't mind your asking questions.
I have been taking my Santa Fe Sport to Hyundai of New Bern since I bought it. I have always been treated with courtesy and politeness. They have taken care of my car since I bought it from them. I would not even think of letting anyone else handle my car.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 01/16/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
BS
Brittany S.
New Bern, NC
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Friendly & quick
I’ve always had a great experience at the Hyundai dealership & at the service department. The gentleman at the front desk is always helpful & friendly & I never feel like i’m waiting a long time for my service to be completed. I also appreciate them not always trying to upsell you on a million different products.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 01/15/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words and please remember we will never try to sell you anything your vehicle does not need. 

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
TC
Theodore C.
New Bern, NC
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Any time help is need they are always willing to help me!
Had to get a State Inspection. Did it with out an appointment. Wow that great service.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 01/15/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
TO
Thelma O.
Newport, NC
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
I Highly recommend Hyundai of New Bern
Top Notch ! Went for Oil Change ,top off fluids,checked Tire Pressure., Very Quick and Professional.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 01/14/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
GW
Georgiana W.
Bayboro, NC
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Oil change
Great customers service
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 01/14/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
WC
William C.
New Bern, NC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
easy, friendly,reliable
this time I wanted an inspection for MVD and was done in short time.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 01/14/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
SM
Shirley M.
New Bern, NC
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Another Great Day at Hyundai.
Outstanding as always!!!
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 01/14/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
ET
Elizabeth T.
New Bern, NC
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Great service!
Took my car (Tuscon) in for it's 9,000 mile checkup. Service waiting room is very comfortable and clean, not that I was there long. By the time I took my coat off and settled in, they had serviced the car and rotated the tires. Highly recommend Hyundai of New Bern!!
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 01/12/2019

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
KG
Karen G.
New Bern, NC
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Thanks for your help!
They take a personal interest in their customers and do their best to help them.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 01/12/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
DM
Dawn M.
Chocowinity, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Service
The service department men were very kind and explained any questions I had about my Elantra. I was very pleased with the care they showed me at my appt.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 01/11/2019

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com