Hyundai of New Bern

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252-637-0007
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Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

809 Reviews

5 star
85%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
96% Would Recommend
100% Business Response
Latest Review 6 days ago

Reviews

MB
Maegan B.
Newport, NC
2014 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Always quick service
have never had a bad experience in the 4 years that I have owned my car and been using Hyundai service department. They are always willing to work me in and perform the services quickly so I'm not waiting around forever.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
TO
Thelma O.
Newport, NC
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Fantastic place to do business .
Service Adviser is very knowledgeable, professional and courteous, answered all my questions . Very pleasant experience.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
MM
Maxwell M.
New Bern, NC
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
A PLUS SERVICE
Good service, helpful managers, clean waiting area All A+
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
AW
Allan W.
Greenville, NC
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Quick service.
Service was done quickly with an appointment.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
TM
Thomas M.
New Bern, NC
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
The people working there, the sales person I bought the car from, service department
The service excellent and first class Alway out on time and aways a pleasure with them.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
JZ
June Z.
Aurora, NC
2013 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Quick and easy.
Did a great job on the service. Eould have like to seen a better job on interior but was better than last time.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
SD
Susan D.
Aurora, NC
2012 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018 Category: Service
Service Department Rocks!
Exceptional customer service, every single time!
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
AW
Amanda W.
Jacksonville, NC
2018 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
They are great
Hyundai of New Bern has the best service department!!
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
BG
Bonnie G.
New Bern, NC
2017 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018 Category: Service
Service
They are outstanding
Recommended
HENRY G. from Hyundai of New Bern

Thank you for your 4 STAR review of our service department and Thank you for your business.

 

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

Anonymous avatar
Verified Customer
Oriental, NC
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Hello
Prompt good service
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
JS
John S.
New Bern, NC
2011 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Oil Change and Tire Rotation
Continued excellent, prompt service at a reasonable price. I have been a customer for @ a year and will continue to return to New Bern Hyundai for my service needs in the future.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
TS
Thomas S.
Oriental, NC
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Fast and courteous!
The crew working in the service department are always friendly and ready to answer all your questions.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
GS
Glenda S.
New Bern, NC
2005 Hyundai Xg350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Great service
Everyone is friendly
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
LW
Linda W.
New Bern, NC
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Excellent customer service!
Dependable service and atrention to detail
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
HD
Herman D.
Havelock, NC
2017 Hyundai Santa Fe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2018 Category: Service
Regular Service
Attention to detail could have made a much better experience
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern

Thank you for your review of our service department.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Anonymous avatar
Verified Customer
Ernul, NC
2013 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Friendly Staff
Everyone was Friendly
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Anonymous avatar
Verified Customer
New Bern, NC
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Excellent service
Always pleased with the top level service.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
RP
Richard P.
Chocowinity, NC
2008 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018 Category: Service
fast service
the work was completed ahead of estimated wait time
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
DN
Dennis N.
Pine Knoll Shores, NC
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018 Category: Service
2018 Hyundai Sante Fe Sport
Very good service and sale agency. I will always take my care back to them,

Dennis Negran
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
JB
Jacques B.
New Bern, NC
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Great cars
Once again GREAT CARS
WHEN IS THE OWNEZR FINALLY GOING TO CLEAN UP THE PHYSICAL BUILDING?
I have been asking that question for 10 years and our past 8 Hyundai's.

The people working there are the BEST but working under less than acceptable conditions especially in the service department.
Can't Hyundai USA do something about it.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern

Thank you for your 5 STAR review and Thank you for your business. PS  We are working on the building part.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com