Hyundai of New Bern

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252-637-0007
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Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1016 Reviews

5 star
85%
4 star
10%
3 star
2%
2 star
1%
1 star
<1%
97% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews

Verified Customer
Newport, NC
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Great and Convenient
Along with providing overall excellent service, the convenience of being able to wait while it is being serviced is paramount especially no longer having someone able to drive me there since my wife passed.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 11/12/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
JS
Joseph S.
Trent Woods, NC
2014 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Excellent Service No Upsale
Excellent service! I went in for an oil change and tire rotation and that is exactly what I received. There was no "well you need this and that" and trying to sell me more things I didn't need.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 11/12/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
TF
Tracy F.
New Bern, NC
2010 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Very easyto to work with
Liked my 2010 Tucson so much that I bought another Hyundai. A 2019 Santa Fe. This dealer made it easy!
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 11/12/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
DM
Daniel M.
Trent Woods, NC
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Personal Service
They call me by name...and they know my car without asking. Seems like a simple thing as they have the record in front of them but not all dealships do.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 11/09/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
KM
Kathy M.
New Bern, NC
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Love my Hyundai
Sales and management went above my expectations to get me in my chosen vehicle
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 11/09/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer
New Bern, NC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
They washed my car!!!
As I said they washed my car!!!
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 11/08/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
LW
Lowell W.
New Bern, NC
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Excellent Service
Fast, friendly service. They went the extra step and included a free vacuum and car wash. Very nice and unexpected.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 11/08/2018

Thank you for your 5 STAR review of our service department and Thank you for business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
PP
Pamela P.
New Bern, NC
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
professional & competent
Hyundai at New Bern is an excellent service provider!
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 11/07/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
CW
Catherine W.
New Bern, NC
2013 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/06/2018 Category: Service
Not as good as previous visits.
Usually I'm very happy with Hyundai service, this time not so much. This visit I had to have a part replaced that I'm still trying to figure out how it even was broken. We hoped that it would come in primed black to match the car (painting it was $80) but it came in grey. I was quoted $15 for the part when I agreed to have it ordered, and $25 for the installation. When I checked out, I was charged $25 for the part and $25 for the installation. Didn't notice the price difference until I was home so my bad.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 11/07/2018

Thank you for your review of our service department.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
TS
Thomas S.
Oriental, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Great service!
Super and quick service! My car also liked leaving cleaner and shiner than arrivial!
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 11/06/2018

Thank you for your 5 STAR review of our service department and thank you for your business

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
AJ
Andrew J.
New Bern, NC
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
The service managers and the technicians. They all want to make sure that you are happy and satisfied. Courteous, warm, friendly and genuinely caring
This time I needed to program my new key fob. James took care of it for me. Like always, he was courteous, professional, and knowledgeable. Thanks James. Whether James or Chuck you will be happy with the service you receive form the managers and the technicians. The technicians are well above average compared to other dealerships I have dealt with in the past. I am 72 years old and have bought a lot of cars from a bunch of different dealers all over the South. This dealerships service dept is hands over fist better than any others that I have ever dealt with anywhere.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 11/05/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer
Trent Woods, NC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
oil change
Went in for our 7500 mile oil change under warranty for my leased Hyundai Sport. In and out in no time - no questions asked - very pleasant experience.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 11/05/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
JH
Jeanette H.
Havelock, NC
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Always Top Notch Service
Friendly, professional, courteous, and efficient.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 11/03/2018

Thank you for your 5 STAR review of our service department and Thank you for your business

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
KD
Kelly D.
Havelock, NC
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Great Service!
I always get great service here!
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/29/2018

Thank you for your 5 STAR review of our service department and Thank you for your business

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
GL
Gregory L.
Kinston, NC
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
They are professional, polite, and efficient.
Great Service!!!
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/29/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
AB
April B.
Cove City, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Service and Detail
The Service Department has been great to work with as everyone is very courteous and helpful to work with your schedule. I had an oil change and the car detailed for the winter and I was very satisfied with both. The work is done within a reasonable time-frame and in a professional manner each time I have been.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/24/2018

Thank you very much for your 5 STAR review of our service department and Thank you very much for you business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
SM
Shujuana M.
New Bern, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Awesome
Great staff Great service
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/23/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
BK
Barbara K.
Morehead City, NC
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Service - oil change plus
Always get me in for service in a timely manner.
Always pleasant and helpful.
Chuck always greets me by name, makes me feel cared for.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/19/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
AG
Adam G.
Newport, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Thanks
Always great service
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/19/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer
Newport, NC
2008 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Best service department I have ever been to, Quick service and a car wash. WOW
Quick in and out and a car wash. Thank you.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/19/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com