96% Would Recommend
100% Business Response
Latest Review 2 days ago
John S. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Brake Service"
Technicians pinpointed the problem and completed the repair work ahead of estimated time. Prompt and courteous service.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/17/2018 11:30 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 01/17/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Professional, on time, great customer service! Never had any issues in my 8 Years.
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 11:48 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 01/16/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Winston M. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Friendly staff and work on time.
Helpful with other questions I had.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/15/2018 04:23 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 01/16/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Claudia M. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Cant be beat!"
The service department personnel at Hyundai of New Bern are A-1. Personable, professional, and capable. An all around top-of-the-line experience to get my car serviced.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/15/2018 11:02 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 01/15/2018

Thank you for your 5 star review of our service department and Thank you for your business and kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Roseanne Z. on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everybody is friendly and helpful."
This is my 3rd car and they are so nice and I am always treated like they know we for ever. I will not go to a place that is not friendly that goes for dr's. I like when treat me nice and joke with me.I am 79yr's old and I don't have time for grumpy people..
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/13/2018 07:30 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 01/13/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Kathy H. on 01/12/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Well guy at service desk was very clear on what was being done. ."
I thought place was nice & in order the waiting area & parking for service needs improvement but overall customer service overides it all.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/12/2018 10:51 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 01/12/2018

Thank you for you review and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Allan L. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Close to me "
Friendly employees
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/12/2018 04:53 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 01/12/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Theodore C. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"All of the staff from sales,service, cleanup etc What a great team!"
Please see above. How can I say it better than that!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/11/2018 01:52 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 01/11/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Enoch S. on 01/10/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"People's"
Great
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 01/08/2018
Service Type: Repair
Review Created: 01/10/2018 10:28 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 01/10/2018

Thank you for your review.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer on 01/05/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Recall "
I received a recall notice on my vehicle and set up an appointment. My car was serviced quickly and I am satisfied.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/29/2017
Service Type: Repair
Review Created: 01/05/2018 07:14 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 01/08/2018

Thank you for your review

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Linda G. on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pricing, coupons and staff"
Great experience
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/02/2018
Service Type: Maintenance
Review Created: 01/05/2018 08:56 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 01/05/2018

Thank you for your 5 star review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer on 01/05/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Hyundai of New Bern"
This dealership provides excellent service. The staff is very friendly and professional. They always get the work done when they say it will be done or sooner. The customer lounge could use lots of improvements.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 01/02/2018
Service Type: Maintenance
Review Created: 01/05/2018 07:57 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 01/05/2018

Thank you for your review of our service department.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Felecia D. on 01/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality Service Always"
The service department does an outstanding job. I have been a customer for twelve years and have only been satisfied with their customer service and car car service. Keep up the good job.
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 12/27/2017
Service Type: Repair
Review Created: 01/02/2018 07:53 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 01/02/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer on 01/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service everytime."
The service department is extremely helpful, pleasant, and quick.
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 12/28/2017
Service Type: Maintenance
Review Created: 01/02/2018 07:42 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 01/02/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer on 01/01/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Superior Professionals"
Outstanding work going the extra mile
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/27/2017
Service Type: Repair
Review Created: 01/01/2018 04:47 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 01/02/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Gregory L. on 12/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly environment"
Good Service
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 12/26/2017
Service Type: Repair
Review Created: 12/29/2017 05:49 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 12/29/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Russell S. on 12/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service, friendly personel, comfortable waiting area & reasonable pricing."
second visit. quality service and nice people to deal with.
Vehicle: 2015 Hyundai Genesis Co
Category: Service
Service Date: 12/21/2017
Service Type: Maintenance
Review Created: 12/25/2017 12:15 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 12/26/2017

Thank you for your 5 STAR review of our service department and thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Ken S. on 12/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service was completed professionally and quickly. "
The service department has always been excellent with which to do business. Having to need the warranty service, Kind of “takes the bloom off of the rose.”
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 12/15/2017
Service Type: Repair
Review Created: 12/22/2017 05:36 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 12/23/2017

Thank you for your 5 STAR review of our service department and Thank you for your business

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer on 12/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly quick service with no pressure to add additional services"
I have had my 2012 Santa Fe serviced several times at Hyundai of New Bern since moving to New Bern two years ago. The service employees have always been courteous and helpful. Appointments are scheduled usually for next day after calling or when most convenient for me. This would not have happened in the Charlotte area where my appointments were generally at least a week after the call.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 12/20/2017
Service Type: Maintenance
Review Created: 12/22/2017 05:12 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 12/23/2017

Thank you for your review of our service department and Thank you for your business

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Robert M. on 12/22/2017
Verified badge inactive Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service, Quick and easy"
New tires, and alignment and They cleaned my car. Thank You
Service Date: 12/21/2017
Service Type:
Review Created: 12/22/2017 12:09 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 12/22/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Displaying Review 1 - 20 of 674 in total