Hyundai of New Bern

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252-637-0007
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Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

958 Reviews

5 star
84%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
97% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews

RW
Ruth W.
Newport, NC
2008 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
#1 Dealer for me
Thanks for quickly diagnosing why the check engine light was on. So happy this was a quick correction.
Recommended
AW
Amanda W.
Jacksonville, NC
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Thanks
This is the best garage! Chuck is always so helpful.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 09/17/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
CS
Cassandra S.
Jacksonville, NC
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Cassandra Holmes
The service department was amazing! I'm transferring on military orders soon and hope that the service there is just as amazing!
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 09/17/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
RG
Robert G.
Bridgeton, NC
2015 Hyundai Veloster
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
I like the service department.
They do good and timely work.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 09/10/2018

Thank you for your review of our service department.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer
New Bern, NC
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Quality
Quality service, friendly personnel, reasonable price make car service at Hyundai of NB a no brainer.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 09/08/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
CM
Claudia M.
Merritt, NC
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Consistently reliable
Fine, friendly business. Quality service dept. Easy to schedule convenient service times.
They ASK and SHOW you the part to get your go ahead before proceeding if they find something else during routine maintenance. Never a long wait and my car sparkles after they wash and vacuum with routine oil changes!!
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 09/05/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
PP
Pamela P.
New Bern, NC
2013 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Excellent Service
Great service & love that you wash the car!
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 09/05/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
CS
Cindy S.
Newport, NC
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
everybody was very nice
very greart
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 09/05/2018

Thank you for your 5 STAR review of our service department and Thank you for your business

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
CN
Christopher N.
New Bern, NC
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Wonderful people and wonderful results
Love the people that work here. Very friendly and they get the job done right!
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/31/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
ED
Elizabeth D.
Trenton, NC
2010 Hyundai Elantra To
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
The staff and the quality of their work.
Service is always on time. Staff is friendly and helpful.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/31/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
RW
Ruth W.
Newport, NC
2008 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Quality all the way!!!
I have nothing but praise for the service department of Hyundai of New Bern. Prompt attention from the moment the car stops until driving away after service has been completed. Have been a customer here for more than 10 years and hope to continue this relationship as long as I drive. Everyone strives to make the visit stress free and relaxing. Quality workmanship has brought me back every time. Chuck and his team are to be commended for their prompt attention and fairness to all. See you when we next need service.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/31/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
TS
Thomas S.
Oriental, NC
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Great job!
Chuck and his gang were friendly and quick doing their jobs. I was surprised how quickly I was in and out of there!
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/31/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
JW
Jeanne W.
New Bern, NC
2013 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Customer service
This is my second time here and both times the customer service was absolutely great. Chuck and his team are extremely nice and helpful.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/30/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer
New Bern, NC
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
Great Service
My service at Hyundai of New Bern was as great as usual. The customer service is always great and service is always completed as fast and professional as possible.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/29/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer
New Bern, NC
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
Chuck and James
Everyone is always so friendly and they have my trust.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/28/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer
Greenville, NC
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
Hyundai survey
Great and quick service. Just wish they would clean floor mats when the get them dirty. overall service is excellent.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/28/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
CB
Carlton B.
New Bern, NC
2004 Hyundai Accent
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/27/2018 Category: Service
?
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Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/27/2018

Thank you for your review.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
SD
Susan D.
Aurora, NC
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Service Department Rocks!
The Service Department at Hyundai of New Bern is incomparable. Time after time, they consistently demonstrate that customer service is their highest priority. Corporate Hyundai should clone their attitude and their processes and propagate them nationwide. From the minute I call to make an appointment to the minute I leave (with a clean car inside and out, I might add), I feel like my car and me are the most important concerns of their day. I am so blessed I live only an hour away and made Hyundai of New Bern my Service Department. Thank you, Chuck and James!
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/25/2018

Thank you very much for your 5 STAR review of our service department and Thank you very much for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer
New Bern, NC
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Staff and location
As always great staff
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/24/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
DM
Diane M.
Newport, NC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018
GREAT SERVICE QUICK AND PAINLESS
QUICK IN AND OUT FOR STATE INSPECTION
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/23/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com