Hyundai of New Bern

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252-637-0007
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Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

1163 Reviews

5 star
85%
4 star
9%
3 star
2%
2 star
1%
1 star
<1%
97% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews

ES
Emily S.
Bayboro, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Oil change
The service was great. I was in and out in no time.
Recommended
MT
Minnie T.
Arapahoe, NC
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
the people,the service
it speaks for itself
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/18/2019

Thank you for your 5 STAR review of of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer
New Bern, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Quality with Care
Service dept. is both friendly, efficient, an through.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/18/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
DP
Dolores P.
Havelock, NC
2013 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/16/2019 Category: Service
Always Great Service
Hyundai always treats me well.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/18/2019

Thank you for your review of our service department.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
PP
Peter P.
New Bern, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Service
Chuck runs an efficient and obliging department which I feel is the backbone of any dealership.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/18/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer
Kinston, NC
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Friendly service
I appreciate how nice the people are there.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/16/2019

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
WM
Wallace M.
Morehead City, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Service Quality Excellent
Count on Hyundai of New Bern to get the job done right! The longer Hyundai bumper-to-bumper warranty comes in handy and gives added peace of mind in driving.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/15/2019

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
RH
Ralph H.
Atlantic Beach, NC
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Prompt and attentive
Chris was very attentive to our concerns; work was completed promptly.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/15/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
JP
Jackie P.
New Bern, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2019 Category: Service
Friendly service
Especially like the 10 year warranty.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/14/2019

Thank you for your review of our service department.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
RW
Ruth W.
Newport, NC
2008 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Best service for your car
If you want your car well cared for, take it to Hyundai of New Bern. Chuck and his staff will make the service experience the best you have ever had. Excellent in every way.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/14/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
MH
Mary H.
New Bern, NC
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Honest, reasonable, and clean car
Appreciate that the service manager advises me that I don’t need certain maintenance services when I ask. Cost is reasonable and they wash and vacuum car for free.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/12/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
CD
Clinton D.
New Bern, NC
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Excellent Customer service
I called about a software update for my car and they set appointment up for the next afternoon. When in and they took care of my care in less than an hour. They were very professional and friendly. Excellent Customer service all the way around.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/12/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
CH
Charles H.
Oriental, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Service Department, Hyundai of New Bern provides great service.
The service department always provides great service under Chuck Matlock's supervision. It is easy to get an appointment when you want it. Their work is always done fast, correct, and customer friendly. My car has been under their care since 2011 and I have never had a problem.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/11/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
AH
Amy H.
New Bern, NC
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
1st Oil Change
Friendly staff and fast service!
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/09/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
AS
Andrea S.
New Bern, NC
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Excellent customer service
I recently had a wonderful experience getting a tire repaired here. All of the staff were extremely nice and helpful. I'm new to New Bern and will be bringing my Santa Fe here for service from now on.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/09/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
GS
Gene S.
Newport, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Curtis and quick
We are emeadently noteafied of any recalls and all staff members are friendly and curtius.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/08/2019

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
GT
Gary T.
Newport, NC
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Service was on time and was informed of walk around inspection Great group working in your service dept
They also added the KSDS with extended warranty to my Santa Fe. Did not know this needed to be done until I received notice in mail today. called service dept. to get appointment they said it was taken care of when I was in for regular service on Monday.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/07/2019

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
SM
Shujuana M.
New Bern, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Awesome staff
The staff and their services is why choose to have my car serviced and they stand behind their work
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/07/2019

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
JH
Jeanette H.
Havelock, NC
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Always Top Notch Service
I am always able to count on Chuck and Spanky to provide outstanding service on my vehicle and superb customer service. I have been a customer since day one when they opened after the split from Nissan.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/07/2019

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer
New Bern, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Great service and personnel
Treated with respect and kindness.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/05/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com