Hyundai of New Bern

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252-637-0007
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Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

1286 Reviews

5 star
86%
4 star
9%
3 star
2%
2 star
1%
1 star
<1%
97% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews

Verified Customer
Trent Woods, NC
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Professional, friendly service
Everyone is always professional and friendly
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/24/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
PP
Peter P.
New Bern, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Satisfactory service rendered
Chuck is wonderful to work with.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/21/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
SW
Sheridan W.
New Bern, NC
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
speed of service
it is always easy to make appointments and get service. also service is very quick.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/21/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
AJ
Anita J.
Merritt, NC
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
They were great, got me in for service the same day I called to schedule appointment.
They only reason I said I may or may not suggest Hyundai of New Bern is because my friends live two hours drive away. Other than that I was pleased. They did a great job,
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/21/2019

Thank you for your 5 STAR review of our service department and Thank you for your Busines and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
KH
Kevin H.
Havelock, NC
2006 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
The Best Service
They provide the best service!
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/20/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
MW
Marlene W.
Trent Woods, NC
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Hyundai of New Bern
Very dependable – – outstanding service department. Very prompt and will wash your car. I appreciate Chuck’s promptness.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/18/2019

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer
Newport, NC
2007 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Great Service once again
The Service department at Hyundai are the BEST. They always do a SUPER keeping my vehicles in great running condition.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/18/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
AP
April P.
Newport, NC
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Great Customer Service
Great service I have been a customer since 2007 - Santa Fe Family
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/18/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
LW
Lara W.
New Bern, NC
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Exceptional Customer Service
They made the car buying experience fun and easy and I love my 2018 Tucson! Service Dept is great. Follow up from Victor just checking in to make sure I was still happy with the purchase. I have referred three different people after my experience who all bought cars as well!
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/18/2019

Thank you for your 5 STAR review of our Dealership and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
CT
Christopher T.
New Bern, NC
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Outstanding service
Had some warning lights pop up, called Hyundai of New Bern and they were able to get me in the next morning. Chuck in the service dept was very helpful and super friendly. Was told about some recalls on the vehicle that we were unaware of and told they would take care of it. Vehicle was fixed and ready in a timely manner. Also wanted to mention James in the service dept who was also very helpful.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/17/2019

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
KL
Kelly L.
New Bern, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2019 Category: Service
I love my car!
The service people were extremely nice and very funny. Free wifi so I could work while I was waiting.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/17/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
MH
Mary H.
New Bern, NC
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2019 Category: Service
Not as good as usual
The service part was fine. Speed was slow. I went in for an oil change and inspection. I asked for the car by a certain time and it was not ready until an hour later. Previously I always had my car washed and vacuumed for free when I had an oil change. This time I didn’t. But it is kind of hard to complain loudly about this as no place ever did that for me before. But I missed it.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/13/2019

Thank you for your review of our service department.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
TC
Theodore C.
New Bern, NC
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
The employees
In and out in 15 min. Wow
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/12/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
RM
Robert M.
New Bern, NC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Great Service
As usual,my most recent visit was excellent.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/10/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
JL
James L.
New Bern, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Maintenance visit
Everyone was corteous and friendly. Work was completed promptly.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/10/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
TM
Thomas M.
New Bern, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Excellent
excellent
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/10/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
RB
Rebecca B.
New Bern, NC
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
They take the time to go out of their way to help you.
I love this Hyundai. I live up north and wait to get my services down here. Always helpful. Work is excellent and I trust them.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/10/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer
Ernul, NC
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019 Category: Service
Fast Work and Friendly People
I was there 30 minutes from check in to check out.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/10/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
GB
George B.
James City, NC
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019 Category: Service
Great people and great vehicles
Dealing with this dealership has always been a pleasure.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/10/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
JH
Jeanette H.
Havelock, NC
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Always OUTSTANDING service!
I continue to be a very happy customer. Whatever maintenance my Tucson needs, Chuck & Spanky, along with the outstanding maintenance staff makes sure it's done properly and efficiently. I'm a 20-year Hyundai of New Bern customer and have no plans to change brand or service.
Recommended
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/07/2019

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com