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SureCritic / Hyundai Dealer / Hyundai of New Bern
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Hyundai of New Bern

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,987 Reviews)
92
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Score Details

5 stars
88%
4 stars
7%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5
45
Total ReScores™
4.9
ReScore™ Average
92
Net Promoter Score ®

Business Details

About

Hyundai Of New Bern is staffed with expert technicians who provide quality Hyundai repair and maintenance. Hyundai Of New Bern is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(252) 637-0007
Open
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
2910 US Highway 70 East New Bern, NC 28560
Get Directions
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,987 Reviews)
Write a Review
Recent Reviews
Verified Customer
New Bern, NC
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service!
Transition from lease to purchase was really smooth.
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 04/11/2022 04:25 AM

Thank you for your 5 STAR review of our service department and Thank you Very much for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
JS
gravatar
John S.
New Bern, NC
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Service, as always!
Service dept. continues to provide prompt, dependable service on a timely basis. Kinsey has been a great addition to the staff.
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 04/02/2022 07:52 AM

Thank you so much for your 5 star review and continuing to choose our service deptartment. 

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
LP
gravatar
Lequina P.
New Bern, NC
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Love this place
I love coming here because they are always fast friendly and honest, when I need service. I appreciate all the years of wonderful service and care for my car needs.
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 04/01/2022 04:25 AM

Thank you for your 5 STAR review of our service department and Thank you Very much for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
GL
gravatar
Gregory L.
Kinston, NC
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
My experiences at Hyundai of New Bern are personal and good.
I was treated politely and with respect. I have been knowing Chuck for years and he has been personal with me and my wife.
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/29/2022 06:14 AM

Thank you for your 5 STAR review of our service department and Thank you Very much for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
DH
gravatar
Demetta H.
New Bern, NC
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Customer Service
Kinsey was such a wonderful person . He guided me throughout the process. I am so grateful for him and Mr. Chuck.
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/29/2022 04:20 AM

Thank you for your 5 STAR review of our service department and Thank you Very much for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer
New Bern, NC
2012 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
verified customerVerified Customer
10
Category: Service
Very satisfied.
The gentleman in the parts department was very polite and has offered a detailed wash of my vehicle.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/23/2022
Service Type: Maintenance
8
Category: Service
Experience getting my car serviced- Oil change, tires rotation.
I rated 4 stars****
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/24/2022 05:41 AM

Thank you for your review of our service department and Thank you Very much for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
JK
gravatar
Jane K.
New Bern, NC
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Efficient and quick
First time at service center. Scheduling was easy. Service was very efficient.
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/23/2022 04:27 AM

Thank you for your 5 STAR review of our service department and Thank you Very much for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
JN
gravatar
Juan N.
New Bern, NC
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service as always
Amazing service as always, highly recommend Hyundai of New Bern for all your vehicle needs.
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/22/2022 12:05 PM

Thank you for your 5 STAR review of our service department and Thank you Very much for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
DG
gravatar
Damien G.
Beaufort, NC
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Wonderful service
Amazing service at the service department! Very helpful staff and answered my questions!
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/15/2022 11:22 AM

Thank you so much for you 5 star review and choosing our service department.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
LG
gravatar
Linda G.
New Bern, NC
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional Customer Service
Service Department is exceptional very thorough and attentive
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/10/2022 01:50 PM

Thank you for your 5 star review and thank you for choosing our service department!

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
AW
gravatar
Amanda W.
Jacksonville, NC
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
The best
These guys are great!
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/10/2022 06:32 AM

Thank you for your 5 STAR review of our service department and Thank you Very much for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
JL
gravatar
John L.
Newport, NC
2007 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
recall work
Work done in a timely manner and professionally. I have never been disappointed.
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/08/2022 02:30 PM

Thank you for your 5 STAR review of our service department and Thank you Very much for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
LL
gravatar
Leonard L.
New Bern, NC
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
service people are great
The staff makes you feel like family
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 03/08/2022 11:51 AM

Thank you for your 5 STAR review of our service department and Thank you Very much for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer
New Bern, NC
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome
Awesome
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 02/28/2022 04:20 AM

Thank you for your 5 STAR review of our service department and Thank you Very much for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
LG
gravatar
Linda G.
New Bern, NC
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional Service Department
Very attentive to the needs of the vehicle. Convenient hrs and appointment.
ROBERT C M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 02/23/2022 01:21 PM

Thank you for your 5 STAR review of our service department and Thank you Very much for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
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