ReScore Reviews™ (23)
Thank you so much for the great review and for your business. We have a great team , Buddy and Z exemplify our client first culture.Please let us know if we can assist in the future. kind Regards. Sean S.GM
First of all, I would like to apologize for the amount of time it took to get your vehicle repaired. There are no excuses and that is totally unacceptable. I am the service manager and I will be reaching out to you shortly. Aaron Brady Service Manager @Hyundai Vacaville
Lynn, thank you for your great review! We will continue to provide the highest level of customer service now and in the future! Your satisfaction is our priority. Aaron Brady Service Manager
Thank you for the great 5 star review Wade. We appreciate your business and please let us know if we can be of assistance . Regards, Sean S. GM
Thank you very much for the great review Rob. We are glad you were taken care of and appreciate your business. Kind Regards, Sean S. GM
Thank you for letting us know about your experience Ganiel. We will certainly honor that, not sure what the advisor was thinking. My service manager will call you ASAP. Regards, Sean S. GM
I tried calling earlier and left you a message. Please give me a call at your earliest convenience and I will make sure to take care of you and get you reimbursed. It appears my advisor was misinformed in regards to the service and I truly apologize for that. We have built a foundation of honesty, trust, and integrity with our customers and I would like to personally invite you back when you are available and we can have another look at the issues with your vehicle. Regards, Aaron B. Service Manager
Thank you so much for the great review Dean. I am very sorry about the mix up for the appointment, we will do additional training with the staff to ensure efficiency. kind Regards, Sean S. GM
Thank you for letting us know about your experience Gail. My apologies for taking a long time, Our service Manager will call you shortly to find out more and to see if we can do something to make this a better experience. kind Regards, Sean S. GM
Thank you for taking the time and giving us a 5 star review Jessica. We appreciate your business. kind Regards, Sean S. GM
Thank you for letting us know about your experience. Would you be kind enough to re score Buddy, this is purely his report card. We would greatly appreciate your kindness. Regards, Sean S. GM
I am giving 4.5 rating and not sure why the Overall rating is not allowing me to change.
Thank you for letting us know about your experience and we are very sorry to have failed you. I would like to reach out and find out exactly what happened. Thank you
Would you consider to re score Buddy's report card? we would refund you a portion of the bill, please let us know. Kind Regards
I want to thank you for your patronage and customer loyalty. We strive to provide only the highest level of customer service to each and every person that walks through our doors. If there is anything we can do better, please do not hesitate to let us know. We do expect exceptional service from each employee and only the highest scores are passing. Please keep that in mind when you rescore, and thanks for being part of the Hyundai family.
Thank you for the kind words Ford, please let us know if we can help in the future.
I've never encountered any issues with them, and I'm entirely confident in their diagnostics team, and in their service desk team.
Thank you for the 5 star Homer. We appreciate your business.