ReScore Reviews™ (23)
Good Morning Julio, I can certainly understand your concerns. I personally drove your vehicle a dozen times and about 80 miles in an attempt to duplicate your issue. We are in the business of repairing vehicles so we certainly have no reason to not repair yours if we find a problem. The problem is that we found no stored trouble codes,each test drive went as designed and our data recorder showed no signs of your complaint. At that point we could not get any authorizations from Hyundai to replace anything. You are more than welcome to take us on an extended if needed test drive to help try to duplicate your concern. We take your concerns and safety as our number one priority but unfortunately we need to see your concerns first hand in order to repair it. Do not hesitate to come duplicate your concerns with us and we will certainly repair it.
Thank you, Wesley Masterson
Mr.Mercado, I do certainly apologize for this mix up. You are completely right and I have spoken to our advisors and technicians to make sure we always clearly communicate any and all findings or recommendations. Please accept your next oil change on us so that we can show you a better experience. If there is anything I can do now or in the future please feel free to reach out to me.
Thank You,Wesley M.
Explained what was offered and what I wanted!
Kept me informed of how much longer it would be!
Bought my car their and I feel like this is my home!
Kevin, Thank you for taking the time to talk to me on the phone. Again we apologize that you were late to your appointment but we certainly will do a better job next time. I have noted our conversation in your account
Thank you Buddy, I miss Kelsey.
Good Morning Hailee, Thank you for your feedback as it helps us better ourselves. I completely understand your frustration with the filter recommendations. I have spoken with our service advisors and we have made some process changes in order to give our multipoint inspection findings sooner. Your time is very valuable and we never want to waste it, PLease feel free to stop buy if you would like your filters replaced and I assure you I could have you in and out in only a few minutes. PLease come see me if I can be of any help,