Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

1822 Reviews

ReScore Reviews™ (10)

ReScore
Overall Rating 4.700002/5Overall Rating 4.700002/5Overall Rating 4.700002/5Overall Rating 4.700002/5rating 4.700002
Original
Overall Rating 2.4/5Overall Rating 2.4/5rating 2.4rating 2.4rating 2.4
96% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


Verified Customer
Ashland, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Excellent service
Courteous and competent, as always!
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 05/09/2019

Thank you for completing my survey.  I greatly appreciate the perfect score and the feedback.  If there is any questions feel free to call.

Tyler Schrimpf - 573-338-8530


RB
Ryan B.
Jefferson City, MO
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
Great Service
I bought my Hyundai here and only get my car serviced here. I recently had an issue with some paint chipping. The crew here was able to contact Hyundai and get everything covered under the warranty. Saved me $1,500 and for that, I'm thankful.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 05/08/2019

Im glad I  could help with your issue Ryan, if there is ever any issue please let me make sure it isnt covered!

Tyler Schrimpf - 573-474-7400


RB
Ronald B.
Columbia, MO
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
Great job
Friendly and fast service
ANDREW A M. from Joe Machens Hyundai responded on 05/09/2019

Thank you for the 5 star review!

Andrew Moeller
573-474-7400

MR
Mary R.
Columbia, MO
2012 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2019 Category: Service
Workers always great me friendly and quick.
They always do a good job and keep me updasy.
ANDREW A M. from Joe Machens Hyundai responded on 05/09/2019

Thank you for the feedback. Let us know what we can do to earn that 5th star next time!

Andrew Moeller
573-474-7400

Verified Customer
Montgomery City, MO
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Great service
Friendly and quick.
ANDREW A M. from Joe Machens Hyundai responded on 05/03/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

Verified Customer
Fayette, MO
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Trustworthy
I took my '13 Azera in for its 90,000 mile service; I hadn't had it in for a 'regular' service in some time (I have a local shop do routine maintenance/oil change). Though the car runs great, we are taking it on a couple of road trips this summer. The list of things to "inspect" was lengthy, and I worried the bill would be big. Instead, they inspected and found almost everything was in good working order. You hear about shops that do unnecessary work; not these guys. The car has been great, and so has the dealership.
ANDREW A M. from Joe Machens Hyundai responded on 05/03/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

MW
Melvin W.
Columbia, MO
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Once again 5*
I walked in wanting tires, allignment and an oil change. Then I asked for it to be done by a specific time. It was all done as requested. Who could ask for anything more?
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 05/02/2019

I greatly appreciate this review.  It is awseome to hear a customer who was wow'd by our performance.  If there are any questions please call.

Tyler Schrimpf - 573-474-7400


SH
Sue H.
Mexico, MO
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019 Category: Service
Overall service
Was great and timely
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 05/01/2019

Thank you for completing my survey, I am happy to see all five stars.  If there is any questions please feel free to call.

Tyler Schrimpf - 573-474-7400


JP
Jim P.
Columbia, MO
2011 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/01/2019 Category: Service
Lost a Customer this time
See previous write up!!
ANDREW A M. from Joe Machens Hyundai responded on 05/01/2019

Hello, at no point we want to be dishonest with our customers.  We would be happy to retest the battery and show you the results and show the play we found in the ball joint.  Our techs are highly trained specifically for Hyundai vehicles. If these items were checked bad in error we need to know.  Please feel free to contact myself or the service manager Justin at 573-474-7400.

Andrew Moeller
573-474-7400

DS
Diane S.
Jefferson City, MO
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Sales and Service
Excellent
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 05/01/2019

Thank you for completing my survey, I am happy to see all five stars.  If there is any questions please feel free to call.

Tyler Schrimpf - 573-474-7400


Verified Customer
Columbia, MO
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Service plus
Great service and professionalism.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 05/01/2019

Thank you for completing my survey, I am happy to see all five stars.  If there is any questions please feel free to call.

Tyler Schrimpf - 573-474-7400


JM
James M.
Columbia, MO
2008 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Good service as always
Always gets me in promptly
ANDREW A M. from Joe Machens Hyundai responded on 04/30/2019

Thank you for the 5 star review!

Andrew Moeller
573-474-7400

LF
Larkin F.
Columbia, MO
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019
Joe Machens Hyundai Columbia MO
Great experience here. Tim Wilson went out of his way to make my experience a positive one. He even came in on his day off to deliver my car. And when my tags came, he personally placed them on my car. Great service.

SW
Stephen W.
Columbia, MO
2015 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/30/2019 Category: Service
Flexible appointment scheduling.
Flexible appointment scheduling. Thorough work and recommendations for possible needed maintenance in the future.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 04/30/2019

Thank you for completing my survey. Our goal is to be as close to perfect as possible, if there is anything I can do in the future to ensure that fifth star please let me know.

Tyler Schrimpf - 573-474-7400


PH
Patrick H.
Columbia, MO
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2019 Category: Service
Santa Fe AC Repair
Service Manager took care of the problem through Hyundai!
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 04/29/2019

Thank you for completing my survey, I appreciate the possitive feedback.

Tyler Schrimpf - 573-474-7400


SW
Sherry W.
Columbia, MO
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2019
Great Experience buying a car from Joe Machen Hyundai
I had a great experience helping my daughter find her first financed preowned car from Hyundai. Our dealer, Tim Wilson, was wonderful. He made my daughter feel very comfortable and was very patient with all the questions. The car she bought was perfect for her. She loves it. Thank you!

JA
Johnny A.
Columbia, MO
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019 Category: Service
Great service and staff
Repairs completed in a timely manner and kept advised staff
ANDREW A M. from Joe Machens Hyundai responded on 04/30/2019

Thank you for the 5 star review!

Andrew Moeller
573-474-7400

JW
Jennifer W.
Columbia, MO
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019 Category: Service
Quick Service and friendly employees
Great service. Friendly employees. Shuttle to take me to work and coffee while I wait is a plus!
ANDREW A M. from Joe Machens Hyundai responded on 04/30/2019

Thank you for the 5 star review!

Andrew Moeller
573-474-7400

Verified Customer
Columbia, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Service
Great Service
Great service.
ANDREW A M. from Joe Machens Hyundai responded on 04/30/2019

Thank you for the 5 star review!

Andrew Moeller
573-474-7400

BP
Barbara P.
Auxvasse, MO
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
na
the people
ANDREW A M. from Joe Machens Hyundai responded on 04/25/2019

Thank you for the 5 star review!

Andrew Moeller
573-474-7400