Business Solutions

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MARK HOFFMAN

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(36 reviews)
74
Send a Message to MARK

GL
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Georgia L.
Monroe City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Honest dealership experience...
I have told everyone who would listen that I will NEVER drive a Hyundai again. If I could afford to, I'd ditch my 2018 Sonata in a heartbeat. Why? Because I have had horrible service experiences with the dealership where I purchased it. This month, I chose to drive twice as far and get it serviced at Machens. Mark Hoffman was the face that greeted me and completely changed my opinion of dealerships. He listened to the issues I have been having and then told me the truth. He explained routine maintenance schedule items better than I've heard in 4 years. I left paying easily $500+ more than planned and was totally okay with the end result. I appreciate Mark taking a little extra time to be sure that I understood things and his patience when I needed it.
Employees worked with

WM
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William M.
Columbia, MO
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Mark went beyond to get me good service
At first, because the service tech was unable to duplicate the problem I'd described, I was told that they couldn't do anything. I didn't find this acceptable, so the service adviser Mark called Hyundai corporate customer service on my behalf and was able to get an authorization for an experimental remedy of the problem I'd been having. Time will tell if that took care of it, but I'm glad they were willing to pay for something.
Employees worked with

RG
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Robert G.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Quick service
It was quick and easy service. The shuttle provided took us to breakfast down the street and the service was done before we even ordered. Great experience.
Employees worked with

Verified Customer
Poplar Bluff, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional
Great service from scheduling to car pick up. Courteous, Kind, Prompt
Employees worked with

Verified Customer
Rocheport, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Blah blah blah
Oh yeah!!!
OLIVIA M. from Joe Machens Hyundai responded on 03/16/2022

Thank you for your 5-star review! Greatly appreciated! 

Employees worked with

BW
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Bill W.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Perfection
Perfection
OLIVIA M. from Joe Machens Hyundai responded on 03/14/2022

Bill, thank you for you the 5-star review! We greatly appreciate it! Thank you for choosing Joe Machens Hyundai Service Department for your vehicle needs! 

Employees worked with

Verified Customer
Fulton, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Car maintenance
Service always knowledgeable and professional
OLIVIA M. from Joe Machens Hyundai responded on 03/14/2022

Laura, thank you so much for your kind 5-star review! We greatly appreciate it! 

Employees worked with

JK
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Jack K.
Columbia, MO
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/05/2022
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
not coming back.
$114.62 for oil change cabin filter TOO MUCH.
OLIVIA M. from Joe Machens Hyundai responded on 03/07/2022

Jack, thank you for taking the time to talk with me on the phone. I greatly appreciate it. 

Employees worked with

LB
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Lila B.
Marshall, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always feel well taken care of...
The time it took to do a complete check over and an oil change was exceptional. Always polite and professional - great team!
OLIVIA M. from Joe Machens Hyundai responded on 03/04/2022

Lila, thank you for your 5-star review and kind words! We greatly appreciate it! Thank you for choosing Joe Machens Hyundai Service Department for your vehicle needs! 

Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Emergency repair of brake light sensor
I came in late in the afternoon without an appointment when I found out my brake lights would not turn off no mater what I did. This occurred the day before a snow storm was predicted. The service manager and technician immediately helped and luckily had the replacement part for my 12 year old Hyundai installed in less than an hour, again without an appointment.

Thank you Joe Machins Hyundai.
OLIVIA M. from Joe Machens Hyundai responded on 02/21/2022

Thank you for your amazing 5-star review! We were happy that we were able to get you in and have the parts here for your vehicle! Thank you for choosing Joe Machens Hyundai Service Department! 

Employees worked with

PP
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Pat P.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Just good service
Really good service and people
OLIVIA M. from Joe Machens Hyundai responded on 02/11/2022

Pat, thank you for you amazing 5-star review! We greatly appreciate it! 

Employees worked with

RS
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Reggie S.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Lube Oil and Filter
Thank you for your continued exceptional service!
OLIVIA M. from Joe Machens Hyundai responded on 02/07/2022

Reggie, thank you for your amazing 5-star review! All of us here at Joe Machens Hyundai appreciate it! Thank you for your business! 

Employees worked with

Verified Customer
Laddonia, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/01/2022
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
Great
Always easy to get things done and explained after the service was explained.
OLIVIA M. from Joe Machens Hyundai responded on 02/02/2022

Thank you for your review! I do want to apologize for the availability of appointments! Thank you for choosing Joe Machens Hyundai for your vehicle needs! 

Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Vehicle service
Staff are friendly and approachable. My car service was done in no time.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 12/20/2021

Thank you for your review! We appreciate it very much! Happy Holidays! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with

PJ
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Pamela J.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Last Minute Lube, Oil and Filter Before a Holiday Trip
I worried that it had been a while since I had my Accent serviced. I knew I had to get it done since I was leaving to go back home for the Thanksgiving Holiday with about a 500 mile round trip. Figured I'd be there at the service center till noon. But, it was the chance I had to take. Better to be late and safe than a little early and stranded. But, the service person took me right in. And, within a half hour the job was done! So, I was not late leaving Columbia and I was safe to make the trip.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/30/2021

Pamela, thank you so much for your review and your kind words! We are thankful that you chose Joe Machens Hyundai for your vehicle needs! We are glad that you made it to you family Thanksgiving safe and sound. Once again, thank you from all of us here at Joe Machens Hyundai! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with

LH
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Laura H.
Fulton, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
Always great service.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/29/2021

Laura, thank you so much for your review! All of us here at Joe Machens Hyundai appreciate very much! Thank you for choosing Jor Machens Hyundai Service Department! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with

SF
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Susan F.
New Franklin, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Always pleased with the service provided at this service center! Excellent!
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/24/2021

Susan, all of us here at Joe Machens Hyundai thank you for your review! We are so thankful for your business and look forward to doing future business with you! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with

DJ
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Donna J.
Fayette, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
verified customer Verified Customer
10
Category: Service
Confidence restored
After going back into the service department and talking with the manager I feel better about my service.
Employees worked with

DJ
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Donna J.
Fayette, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
verified customer Verified Customer
10
Category: Service
Confidence restored
After going back into the service department and talking with the manager I feel better about my service.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/18/2021
Service Type: Maintenance
7
Category: Service
Oil change
I do not like these. Read what I wrote inside.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/22/2021

Thank you for coming by to speak with me in person.  I greatly appreciate your candor.  I apologize for the inconvenience and safety hazard this presented.  I look forward to seeing you and the little man in training again in the near future.

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with

DN
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David N.
Columbia, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/16/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Routine service
My oil change and rotation were completed quickly.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/22/2021

David, thank you for expressing the issue that you had when you were here for your last visit. Thank you for also talking with us via phone call and we are to be sure that the future services you have here as well as out other guest that this will not happen again! We greatly appreciate you chosing Joe Machens Hyundai Srvice Department for your vehicle needs! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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