Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

1861 Reviews

ReScore Reviews™ (10)

ReScore
Overall Rating 4.700002/5Overall Rating 4.700002/5Overall Rating 4.700002/5Overall Rating 4.700002/5rating 4.700002
Original
Overall Rating 2.4/5Overall Rating 2.4/5rating 2.4rating 2.4rating 2.4
96% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


AO
Amy O.
Moberly, MO
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Professional staff!
Everyone was so professional yet kind and courteous! We were informed of all charges and wait time up front. A comfortable waiting area with complimentary drinks was a wonderful surprise!
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 08/02/2019

Thank you for taking the time to complete my survey, I appreciate the feedback and the perfect score!  If you have any questions please call!


Tyler Schrimpf - 573-388-8530


Verified Customer
Columbia, MO
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
5 STARS ⭐️
Five stars!!!
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 08/03/2019

Thank you for the 5 star review!

 

Andrew Moeller
573-474-7400


JS
James S.
Columbia, MO
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Alice Ewing-Shells
Nice, friendly, goes out their way to keep the customers happy.😃
ANDREW A M. from Joe Machens Hyundai responded on 07/30/2019

Thank you for the 5 star review!

Andrew Moeller
573-474-7400

Verified Customer
Atlanta, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
The staff.
Excellent
ANDREW A M. from Joe Machens Hyundai responded on 07/30/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

Verified Customer
Mexico, MO
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2019 Category: Service
Friendly
Very friendly, service representatives do not make me feel rushed to indicate any issue or ask questions! Great service!
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/30/2019

Thank you for completing my survey, I appreciate the feedback and the perfect score.  If you have any questions feel free to call us.



Tyler Schrimpf - 573-388-8530


MJ
Marjory J.
Ashland, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
Superb Service
Always competent and efficient service.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/30/2019
Thank you for completing my survey, I appreciate the feedback and the perfect score.  If you have any questions feel free to call us.



Tyler Schrimpf - 573-388-8530

Verified Customer
Columbia, MO
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
good customer service
the employees are friendly. efficient repairs done.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/30/2019

Thank you for completing my survey, I appreciate the feedback and the perfect score.  If you have any questions feel free to call us.



Tyler Schrimpf - 573-388-8530


JL
Jane L.
Saint Louis, MO
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Consistent employee customer service
Three cheers for Andrew( Andy?). He has been there a while now and cares for his customer’s satisfaction. Thank you, Andy.
ANDREW A M. from Joe Machens Hyundai responded on 07/25/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

Verified Customer
Columbia, MO
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Clean, professional, excellent customer service.
Always excellent
ANDREW A M. from Joe Machens Hyundai responded on 07/25/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

Verified Customer
California, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
Recent visit
I recently went to Macon’s for a routine maintenance check and experienced a very thorough visit. I also took my car in for an issue that was no longer covered under warranty and the technician went above and beyond to help resolve this issue. I appreciate his patience and willingness to explain everything to me and help take care of the situation.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/22/2019

I appreciate your feedback, thank you for the prefect score.  See you next time.



Tyler Schrimpf - 573-474-7400


LH
Linda H.
Columbia, MO
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
Hyundai Service
Your service department is great! All are friendly, prompt, knowledgeable, and very good at speaking directly with the customer about any and all issues.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/22/2019

I appreciate your feedback, thank you for the prefect score.  See you next time.



Tyler Schrimpf - 573-474-7400


WP
William P.
Columbia, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2019 Category: Service
Best Buy
quick in & out, very efficient
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/20/2019

Thank you for completing my survey, I appreciate the perfect score and the response.  If you have any questions please call.



Tyler Schrimpf - 573-474-7400


JF
Joe F.
Columbia, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
friendly with great service..
appointments are kept and the work is performed in a timely manner..
ANDREW A M. from Joe Machens Hyundai responded on 07/19/2019

Thank you for the great review Joe.  We appreciate your business. 

Andrew Moeller
573-474-7400

KS
Karen S.
Hallsville, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Service
Friendly and timely
ANDREW A M. from Joe Machens Hyundai responded on 07/19/2019

Thank you for the great review Karen.

Andrew Moeller
573-474-7400

Verified Customer
Osage Beach, MO
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Surprised And Impressed
First time I have used a new car dealership service department in quite a while. As a former mechanic I do all my own light maintenance.
Very impressed with the service department, from making the appointment to leaving the service area. Price was reasonable, and the big thing for me was, they did not try to sell me something I did not want or need right now. Service writer came out and showed me that the cabin air filter will need to be changed in the future, but did not try and sell me one right now.
Trust in any business goes a long way in getting repeat customers, and I hope to be a repeat customer.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/16/2019

Thank you for completing my survey, I appecite the feedback. It's always nice to see a perfect score!  If there are any questions please call.


Tyler Schrimpf - 573-474-7400


KO
Kim O.
Columbia, MO
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
milage riembursment
super fast, in and out
ANDREW A M. from Joe Machens Hyundai responded on 07/16/2019

Thank you for the 5 star review! We truly appreciate it.  

Andrew Moeller
573-474-7400

Verified Customer
Columbia, MO
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Great Service!
Hyundai provides high quality service!
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/16/2019

Thank you for completing my survey, I appecite the feedback. It's always nice to see a perfect score!  If there are any questions please call.


Tyler Schrimpf - 573-474-7400


EM
Elaine M.
Columbia, MO
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Always courteous and prompt.
They also are good about explaining what is wrong.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/16/2019

Thank you for completing my survey, I appecite the feedback. It's always nice to see a perfect score!  If there are any questions please call.


Tyler Schrimpf - 573-474-7400


Verified Customer
Columbia, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Amazing service
Always amazing service. Had a problem and they identified it and gave me a plan. I’m glad I bought a Hyundai!
ANDREW A M. from Joe Machens Hyundai responded on 07/10/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

JM
Jeffrey M.
Columbia, MO
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Great service as always
I got in and out and everything I needed was done.
ANDREW A M. from Joe Machens Hyundai responded on 07/10/2019

Thank you for the great review!

Andrew Moeller
573-474-7400