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Lancaster Auto And Tire Co Inc

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(855 Reviews)
76
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores
2.5
ReScore Average
76
Net Promoter Score ®

Business Details

About

Lancaster Auto is your dealership alternative with ASE Master Techs for your nationwide warranty repair and used vehicle buying. Lancaster Auto is your dealership alternative with ASE Master Techs for your nationwide warranty repair and used vehicle buying.

Categories
Auto Repair, Auto Maintenance, Car Maintenance
Contact
(407) 855-5254

Business Hours

Mon
8:30 AM - 6:00 PM
Tue
8:30 AM - 6:00 PM
Wed
8:30 AM - 6:00 PM
Thu
8:30 AM - 6:00 PM
Fri
8:30 AM - 6:00 PM
Sat
8:30 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
500 W Lancaster Rd Orlando, FL 32809
Lancaster Auto And Tire Co Inc's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(855 Reviews)

LD
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luc D.
Orlando, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/24/2024
0
scammer auto shop
I don't know who they are paying to leave positive reviews but please I repeat please don’t make the same mistake I did think this shop is a reputable automotive shop even though they are on the AAA Recommend list I brought my car here for repair the guy original charge me $500 Diagnostic fee
that would go towards my repair cost
The original cost was supposed to be $1500 Two days later, he called me back stating that there was more work needed to be done and that the issue with my car not holding power was an Engine control module. The original cost to fix my vehicle would be 2500 not including the five hundred I have already paid for I know it’s fishy, but I just wanted my car to be fixed so I said OK and was willing to pay the cost of repairs. A day after the vehicle came from the shop the car started to die but when I jumped it came back on I was a little skeptical cause before bringing the car to the shop my car keys would not work for me to lock or unlock my car that red flag. The same day I noticed the key issue I took the car on a little test drive and the car died on me while driving. Luckily for me, I was in an apartment complex near my home so we were able to park the car in the parking space I called the shop the shop provided him with the address where the car was and his exact words were he would have towed. If the issue were on his end I wouldn't be responsible and if it was on their behalf I would have no worries this was on ending February. Two weeks later I noticed I hadn't received any calls or texts from Lancaster Auto I was a bit anxious but due to me traveling for work, I said to myself ill give them some time cause they did accommodate me sometimes. That same week received a certified letter from the towing junkyard that day was going to auction. I called the shop the same guy I gave the address to was completely clueless and admitted he forgot to send a tow and switch up said the tow truck went there but did not see my car not once did he or the tow company call i would have someone meet with them knowing I'm out town. I still was willing to give the shop a chance to fix the matter his tow guy met with me at the junkyard to tow the car he even tried to jump the car and it wouldn't start but still managed to tow it back to the shop. A week went by with not a word or any update from the shop I took the initiative to call them and try to get an update. The shop then proceeded to tell me that there was nothing wrong with the car and that it does run and the issue wasn't with the engine control module but I would have to still keep jumping it to get power and if I wanted to know why it doing I would have to pay an additional diagnostic fee
which was the original issue that it came in for so why am I having to pay for another diagnostic fee I got frustrated and told him that he just refund me my money and ill went elsewhere to get the car repaired because this didn't make sense three days later I go pick up my vehicle and was willing to pay the towing fee cause I knew i were going to take them to court and even mention it to him the guy then proceeded to tell me I owe an extra 600 dollar in a storage fee lol on top of the towing fee so I said you can keep car three months after filling a claim with the courts and is willing to pay their storage fee so I could take the car to get a second diagnosis they rather me dropped my claim again please don't be a fool like I was don't take your car here they are paying for that review the attachment below show all the proof

PB
Patricia B.
Florida
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2023
verified customerVerified Customer
Category: Service
Patricia said they addressed all of her concerns. She said they were professional and timely.
Recommended

KL
Keyshla L.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2023
verified customerVerified Customer
Category: Service
Keyshla said excellent service.
Recommended

WP
Wilmarie P.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2023
verified customerVerified Customer
Category: Service
Wilmarie said she likes the service.
Recommended

DD
gravatar
DINESH D.
Windermere, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2023
verified customerVerified Customer
10
Oil Change
Yogi and technician both were courteous and helpful

JB
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JEFF B.
Tampa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2023
verified customerVerified Customer
10
Great Service
They thoroughly inspected my vehicle, at no charge. Some of the Best mechanics in the city.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 04/25/2023 09:44 AM

THANK YOU FOR THE GREAT REVIEW 

Yogi Wadhwa

DC
Donald C.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2023
verified customerVerified Customer
Category: Service
Donald said they were friendly, they told the truth and explained everything well.
Recommended
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 04/25/2023 09:44 AM

THANK YOU FOR THE GREAT REVIEW 

Yogi Wadhwa

EV
Eunice V.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2023
verified customerVerified Customer
Category: Service
Eunice said this business was friendly and had quick service.
Recommended
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 04/25/2023 09:45 AM

THANK YOU FOR THE GREAT REVIEW 

Yogi Wadhwa

LG
Luceiva G.
Florida
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2023
verified customerVerified Customer
Category: Service
Luceiva said they were very nice to her, professional, and they got the job done fast.
Recommended
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 04/25/2023 09:48 AM

THANK YOU FOR THE GREAT  REVIEW 

Yogi Wadhwa

KM
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KENNETH M.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2023
verified customerVerified Customer
10
Excellent service!
I always feel at ease when they repair my car as I know it will be fixed quickly and without issues. Very professional staff that truly cares about the customer.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 04/25/2023 09:50 AM

THANK YOU FOR THE 5 STAR REVIEW 

Yogi Wadhwa

DK
David K.
Florida
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2023
verified customerVerified Customer
Category: Service
David said he's in and out pretty quick, and they seemed to do a good job.
Recommended
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 04/25/2023 09:53 AM

THANKS FOR THE 5 STARS REVIEW 

Yogi Wadhwa

WU
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Wes U.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2023
10
Very Satisfied With Lancaster Auto Repairs
CHECK-IN: This shop is the best keep secret!
====================================
CHECK-OUT: Electric failure is what my car suffered. Lancaster Auto took my headache and kept trying until they found the problem and with awesome skill fixed the Light Control Module (LCM). There were 3 more electric problems they fixed - the headlight plugs, the frayed wiring harness, and the bad positive terminal cable. Few shops would dare try to fix electric problems! Time was a needed factor because these issues are the worst. During the extended stay they fixed and replaced other things the car needed for a very reasonable price. I will return for further car maintenance and recommend this shop. One more thing: People are people and therefore do unto others as you have them do unto you! I expect these mechanics to be treated with kindness and honor because they truly deserve the basic good manners of human behavior. The management is right in there working hard with their staff. After all, Lancaster Auto does well regardless of these '5-star' ratings because word of mouth is keeping their lot moving cars in and out. I should get 5 more good years out of my 2005 Lincoln Town car and maybe more with Lancaster Auto taking care of it. Well done guys!
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 04/25/2023 09:54 AM

THANK YOU SO MUCH FOR THE GREAT 5 STAR REVIEW 

Yogi Wadhwa

WU
gravatar
Wes U.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2023
10
Very Satisfied With Lancaster Auto Repairs
CHECK-IN: This shop is the best keep secret!
====================================
CHECK-OUT: Electric failure is what my car suffered. Lancaster Auto took my headache and kept trying until they found the problem and with awesome skill fixed the Light Control Module (LCM). There were 3 more electric problems they fixed - the headlight plugs, the frayed wiring harness, and the bad positive terminal cable. Few shops would dare try to fix electric problems! Time was a needed factor because these issues are the worst. During the extended stay they fixed and replaced other things the car needed for a very reasonable price. I will return for further car maintenance and recommend this shop. One more thing: People are people and therefore do unto others as you have them do unto you! I expect these mechanics to be treated with kindness and honor because they truly deserve the basic good manners of human behavior. The management is right in there working hard with their staff. After all, Lancaster Auto does well regardless of these '5-star' ratings because word of mouth is keeping their lot moving cars in and out. I should get 5 more good years out of my 2005 Lincoln Town car and maybe more with Lancaster Auto taking care of it. Well done guys!
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 04/25/2023 09:57 AM

THANK YOU SO VERY MUCH FOR THE GREAT REVIEW 

Yogi Wadhwa

SE
Stephen E.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2023
verified customerVerified Customer
Category: Service
Stephen said they work with him to provide good service. He said they were very understanding.
Recommended
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 04/25/2023 09:55 AM

THANK YOU FOR THE GREAT REVIEW 

Yogi Wadhwa

PS
Pritpal S.
Florida
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2023
verified customerVerified Customer
Category: Service
Pritpal said they did a good job.
Recommended
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 03/10/2023 11:57 AM

thank you for the great review 

Yogi Wadhwa
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