ReScore Reviews™ (1)
We put a brand new fuel pump Napa Auto Parts in the car at a price pre approved by the customer which unfortunately failed in 3/4 days and car came back and we diagnosed that the new pump failed so we replaced the pump with another brand new pump from Napa Auto Parts under warranty at no cost but customer keep saying that we put the used pump in it, then we gave the copy of the invoice for the new pump to the customer for her satisfaction but she was not ready to admit that part failed and kept saying that we put refurbished part.
Seems like she was frustrated and angry with break down of the car but looks like we could not do anything to convince her that it was a part failure, which can happen to any one and any time.
This does not makes us crook or sloppy.
Sorry to know that you think that way,but you paid for four wheel alignment and for sure we took care of that and we have a record of it too in our system also.
we took care of toe and camber for all four wheels as much us the adjustments allowed, unfortunately caster for front wheel could not be adjusted as there is no provision in the vehicle,this could have been caused by bad front end suspension or a front end collision.
Still if you feel that we did not do our job right,you are more than welcome to stop by and we will take another look and explain you the whole thing.
And we did rotate the tires without any extra charges but we really do not know why customer is saying otherwise.
And we could not reset his mantainance light becuase it was not onn at the time of service,which is a normal thing for most of the vehicle.
We still apologize if the customer felt that we did not perform to his expactations and definitely try to do better in future.
Which is absolutely fair on our part.
We just asked for the payment for the services we provided and refused to deliver the vehicle till then.
Hope customer understands that.
The 2000 Ford taurus was towed in by AAA. The customers complaint was that the car wouldnot go past 20mph. We scanned the car for codes and there were none. So we test drove the car six times. The car drove fine. Drove it at 60mph. It sfifted fine. So we returned the car to the customer and never charged her since we couldnt find any problems with it.
The car was towed by AAA to us in a couple of days. This time the car had an intermitent no start condition. It cranked fine but wouldnot start sometime. When it started it would run very rough.
there were no codes present. We read the live data stream and found the following problems
1. The o2 sensor (pre cat) was not working.
2. There was also a large vacuum leak which was a broken PCV valve and hose. This was causing the engine to run lean.
3. Exhaust was leaking from a broken Differential Pressure Sensor for the EGR system.
All the above problems will prevent the engine from running smooth. We advised the customer to take care of these problems first and gave here an estimate for the same. She told us that she wanted to sell the car and she didnot want to spend too much on the car and She approved the estimate. We changed the O2 sensor, the PCV valve/hose and the DP sensor.
The car started and ran fine, but it was having performance issues. It lacked power and acceleration. We inspected her spark plugs and found them worn and fouled. We also found the car was overheating from a coolant leak at the heater hose. Since she was planning to sell the car, we changed her spark plugs with used better ones, cleaned her throttle body and Mass air flow sensor for free. the car ran fine. we told the customer that car will overheat and we cant do anything other than changing the hose. The customer was ok and asked me if she can drive a couple of blocks. we told her to keep adding coolant. the customer paid and took the car. she called later on and told us that the check engine was on and we told her that it was the coolant temp sensor because the car was over heating. She brought the car back in later and was very disappointed with our work. We tried to explain to her that what we did and her current problem are two separate things.
We gave away a lot of free work to retain the customer. but she refused to understand. I am sorry but we couldnot do more. We even received multiple call from AAA tech regarding the work. we explained the same to them and they understood the situation. the customer needs a complete tuneup and heater hose.