ReScore Reviews™ (4)
First we would like to thank you for your business. My staff has reached out to you and has informed me the issues have been resolved. Thank you for the opportunity to correct the issue. We will send you a re rate opportunity.
Thank you again for your business. You can alway call or stop by and speak with me directly should you have any other concerns.
did you get our re rate request?National Auto Service
Please do bring it back everything we do has a 2 year warranty no questions asked... Please give us a call or just bring it back it right away . We stand behind everything we do please do bring it back asap. Parts sometimes parts go bad give us the opportunity to fix it for you. We had no knowledge that the repair had failed. I will instruct the manager to call you to arrange to get you in.
In our phone conversations with you we understand your a/c is now working fine. We would still like to see your vehicle for a recheck again at no cost to you....
It is not that we are not willing or able to fix this vehicle. The parts are simply obsolete and the parts we have found back in November of last year had to be special ordered. We have attempted to help various times at no charge to you we really do not understand your comments. Please do come to the shop and lets see if we can get your check engine light turned off without the parts needed.
First off thank you for your business. We have had a shop meeting and a re training with our service tech that worked on your vehicle. I do know that you did call last week to make us aware of the issue. When you due for your next oil change we would be happy to it free of charge for the inconvenience. We do occasionally make mistakes and we do take care of it when we do. Thank you very much for making us aware of this and most of all thank you again for your business we hope you will give us another try with a free oil change for you car.
Wow is all we can say! Please read this
Just the facts, repairs totaling $3300 were in 4 visits over 9 months.
3/26/15 153,000 miles
we replaced an alternator
Ignition coil was bad and found the vehilce needed to be checked for addtional problems.
The vehicle came in with a missfire problem. We found that another garage had stripped and cross threded # 4 spark plug into the cylinder head. We were able to find a repair kit for the head saving the customer over 1000$ in labor. The vehicle needed a module and a couple of of sprk plugs. Also found wires cut and improperly repaired by another repair shop. this was all repaired customer was thankfull. It was also noted there were many concerns about what else was done improperly at this other shop.
We did suspension work shocks struts alignment and an oil change.
George Made more than one appoinment that he didnt keep for a check engine light issue. He did contact AAA. The field supervisor for AAA simply advised them to return for warrenty work. Apon inspection we found a bad spark plug wire that another garage installed was bad. We found a front end part ( tie rod end ) bad the caused the tires to wear out faster than normal. We repaired the issues with the van at no cost to George regardless of the fact that these issues were not work that we had performed and now 20,000 miles later. We even gave him 2 free tires all in an effort to go above and beond for our customers! We didnt have to do that!
After all that we got a 2 rating.. We pride ourselves on doing the right thing always.
Our customers know we do good work and treat people properly we just had to put the facts out there since you cant take these reviews back.
Thank you for taking the time to read this