National Auto Service

First I would like to thank you for your business.   As the AAA repair facility we strive to give the best service possible.  In review I would welcome you to stop by or give me a call as it relates to how we could do things better.  It is rare that we receive less than 4 stars in our reviews.   If you would like to share that with me personally it would be appreciated.   We are a family owned and operated business we take very seriously your opinions.

Sincerely
Harry Bergner
President

After speaking with you today Im glad we could get things straight and happy that you offered to re rate this score.  We do appreciate it very much

Ben
Store Manager

We were wondering why you didn't do the re-score? if there is still an issue please call us at the shop.

Harry Bergner
President

Thank for doing a re-score we appreciate it very much.

Hi Mr Pillsworth.   Thank you for taking the time to speak with us this morning. We appreciate your business and for taking the time to review our company.  We also appreciate you doing a re rate to a 5 star rating 

Sincerely 
Michele 
Store Manager

Thank you for your business we do appreciate it very much.  Also thank you for taking the time to review our company.  We do read and take seriously all concerns compliments and criticisms.  I understand Kevin has talked with you about your concerns and you are now satisfied with your service.


Thank you again

Harry Bergner
President

I am so glad too hear Kevin was able to address your concerns.   Also thank you again for being critical of us.  That only helps us know what we need to do to get better at what we do.   We do take it very seriously this is how we feed our families so it is very important to us.

Thanks again

Harry Bergner
President

First we would like to thank you for your business.   My staff has reached out to you and has informed me the issues have been resolved.   Thank you for the  opportunity to correct the issue.   We will send you a re rate opportunity.

Thank you again for your business.  You can alway call or stop by and speak with me directly should you have any other concerns.

Harry Bergner
President

did you get our re rate request?

First thank you for your business.   I can assure you as the owner this is not how I expect my staff to conduct business at all..   I will personally call you early this coming week and fix this with you.   Regardless of the circumstances I expect every customer to leave happy.   Please look forward to my call Monday or Tuesday Morning to get this resolved

Sincerely
Harry Bergner
President

Thank you for the re rating.  I do appreciate it, we do take pride in our service.  We always will stand behind what we do and if we make a mistake we will make it right.

Thanks Again

Harry Bergner

President

Please do bring it back everything we do has a 2 year warranty no questions asked...  Please give us a call or just  bring it back it right away .  We stand behind everything we do please do bring it back asap.   Parts sometimes parts go bad give us the opportunity to fix it for you. We had no knowledge that the repair had failed.  I will instruct the manager to call you to arrange to get you in.

Harry Bergner

President

In our phone conversations with you we understand your a/c is now working fine.  We would still like to see your vehicle for a recheck again at no cost to you....

Harry Bergner

Hi William    I am sure this was a simple miss understanding as we have a new store manager.  I will see to him getting a little more training as to coupons and how to apply them..   

Harry Bergner
President

Thank you very much William!

Harry Bergner
President

Thank you for your business we do appreciate it very much.   Also thank you for taking the time to review us.    Please keep us in mind for your future repair and maintenance needs.


Harry Bergner


President

Thank you for your business we do appreciate it very much.   Also please keep us in mind for your future repair and maintenance needs..


Harry Bergner

President

Thank you for your business we do appreciate it very much...    Please keep us in mind for your future repair needs.

Harry Bergner

President

Thank you for your business we do appreciate it very much.   Also please do keep us in mind for your future repair and maintenance needs.

Harry Bergner 

President

Thank you for your business we really do appreciate it very much..   Also thank you for taking the time to review us...


Harry Bergner

President

Thank you for your business we do appreciate it very much..  Also thank you for taking the time to review our company..


Harry Bergner

President