National Auto Service

Thank you for your business we do appreciate it very much.  Also thank you for taking the time to review our company.  We do read and take seriously all concerns compliments and criticisms.  I understand Kevin has talked with you about your concerns and you are now satisfied with your service.


Thank you again

Harry Bergner
President

I am so glad too hear Kevin was able to address your concerns.   Also thank you again for being critical of us.  That only helps us know what we need to do to get better at what we do.   We do take it very seriously this is how we feed our families so it is very important to us.

Thanks again

Harry Bergner
President

First we would like to thank you for your business.   My staff has reached out to you and has informed me the issues have been resolved.   Thank you for the  opportunity to correct the issue.   We will send you a re rate opportunity.

Thank you again for your business.  You can alway call or stop by and speak with me directly should you have any other concerns.

Harry Bergner
President

did you get our re rate request?

First thank you for your business.   I can assure you as the owner this is not how I expect my staff to conduct business at all..   I will personally call you early this coming week and fix this with you.   Regardless of the circumstances I expect every customer to leave happy.   Please look forward to my call Monday or Tuesday Morning to get this resolved

Sincerely
Harry Bergner
President

Thank you for the re rating.  I do appreciate it, we do take pride in our service.  We always will stand behind what we do and if we make a mistake we will make it right.

Thanks Again

Harry Bergner

President

Please do bring it back everything we do has a 2 year warranty no questions asked...  Please give us a call or just  bring it back it right away .  We stand behind everything we do please do bring it back asap.   Parts sometimes parts go bad give us the opportunity to fix it for you. We had no knowledge that the repair had failed.  I will instruct the manager to call you to arrange to get you in.

Harry Bergner

President

In our phone conversations with you we understand your a/c is now working fine.  We would still like to see your vehicle for a recheck again at no cost to you....

Harry Bergner

Hi William    I am sure this was a simple miss understanding as we have a new store manager.  I will see to him getting a little more training as to coupons and how to apply them..   

Harry Bergner
President

Thank you very much William!

Harry Bergner
President

Thank you for your business we do appreciate it very much.   Also thank you for taking the time to review our company...   We are all hoping the best for Kevin As of early this wee he was back in the hospital and to our knowledge they still don't know what is wrong with him.    We are blessed to have Ben he is truly one of the best and most capable employees we have ever had.

Thanks Again
Harry Bergner 
President

Thanks again for your business we do appreciate it very much.  Also thanks for taking the time to review us it means a lot to us and it very important to our family owned business to have good reviews.

Thank you

Harry Bergner
President

I am sorry you feel you paid too much.  You state that we charged you $100 for an air filter...  That is totally out of context.  You have a 8 year old vehicle with 67,000 miles and had the original  air filter for the engine and the cabin air filter for the air you breath had green mold growing all over it.  In addition we did a semi synthetic oil change as well.  So in review you had an oil change, tire rotation and 2 filters installed all for a the price including tax of $103.00   

I am sorry if you feel that was an un fair price.  We did tell you before we changed the filters about the cost and you and your wife agreed to it?   I have reviewed the costs involved with your repair and they are accurate. Additionally I called 3 local competitors they all exceeded the price you paid for the smae service.  I would welcome the opportunity to speak with you further.  Please stop by the shop any weekday morning and I would welcome the chance to discuss this further with you.

Harry Bergner
President 

Thank you for your business we appreciate it very much.  Also thank you for taking the time to review our company

Harry Bergner 
President

Thank you for your business we do appreciate it very much!  Also thank you for taking the time out of your busy day to review our company.

Harry Bergner
President

Thank you for your business we really do appreciate it very much.   Also thank you for taking the time to review our company!

Harry Bergner
President

Thank you for your business we appreciate it.  Also thank you for taking time out of your busy day to review our company.

Harry Bergner
President

Thank you for your business we do appreciate it.   Also wanted to say is yes we are always concerned about any safety related issues and anything that would leave you stuck on the side of the road.  We are the AAA approved auto repair center in the area and doing that is just part of our every day routine.  

Again thank you for your business

Harry Bergner
President

Thank you for your business we appreciate it very much Also thank you for taking the time to review our company.

Harry Bergner
President

Thank you for your business we do appreciate it very very much. Also thank you for taking the time to review our company we do value all customer feed back.


Harry Bergner
President

Thank you for your business we do appreciate it very much.  We also appreciate you taking time out of your busy day to review our company as well...

Thanks again 

Harry Bergner
President.

Thank you for your business we do appreciate it very much.  Also thank you for taking the time to review our company!

Harry Bergner
President

Thanks for your business we do appreciate it verymuch.   Also thank you for taking the time to review our company.

Harry Bergner
President

Hi George my name is Harry Bergner I am the owner of the shop.  I'm sorry you felt like there was not enough staffing.    Honestly we have had everyone in the shop very ill with the flu and bad head colds several of us with fevers 102 + and have been a little short handed.   We are a small company and do not have people in reserve when someone is I'll.  Most of us are better now it was a trying time for all of us.  We have been at the location since 1997 and have run the same amount of employees and almost ever have this issue.  I would invite you back one more time I will do give you the oil change to give is another try.  Please feel free to contact me directly when your ready @  nasc@verizon.net

Harry Bergner
President

Thank you for all your feed back.   I personally read every response that we get and address any issues good or bad.    As for the long wait time we have all been very ill with some sort of bug thats going around and been short handed.   Regardless it should not have taken so long I do apologize for that and will look into it.  As far as the labor charges and your invoice we advertise a special price on oil changes and yes we do not make much of any money on an oil change.  The software has to break up the charges and we are required to do so..   
Thank you for you input and you business we do appreciate it very much and do take pride in what we do...


Harry Bergner
President