National Auto Service

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727-862-0500
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Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

394 Reviews

5 star
79%
4 star
13%
3 star
1%
2 star
1%
1 star
3%

ReScore Reviews™ (5)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
95% Would Recommend
96% Business Response
Latest Review 2 days ago

Reviews

DD
DIANE D.
New Port Richey, FL
Nissan Altima
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ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018
Kevin does a great job
He makes it right.Take your car there
Recommended
Original Review
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/06/2018
Tire service
The service is always good and prompt but the price was way high, unfortunatelty I was stuck so no time to shop around
Recommended
Harry B., President from National Auto Service responded on 04/10/2018

Thank you for your business we do appreciate it very much.  Also thank you for taking the time to review our company.  We do read and take seriously all concerns compliments and criticisms.  I understand Kevin has talked with you about your concerns and you are now satisfied with your service.


Thank you again

Harry Bergner
President

National Auto Service
Harry B., President from National Auto Service responded on 04/11/2018

I am so glad too hear Kevin was able to address your concerns.   Also thank you again for being critical of us.  That only helps us know what we need to do to get better at what we do.   We do take it very seriously this is how we feed our families so it is very important to us.

Thanks again

Harry Bergner
President

National Auto Service
BE
Ben E.
Florida
Chevrolet Silverado SS
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ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2017 Category: Service
Ben said the business resolved any issues he had, which he really appreciates. The staff members took care of everything and again he's very happy and he will recommend them.
Recommended
This review was collected via phone interview by Customer Research Inc.
Original Review
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/24/2017 Category: Service
Ben said everything else that was done was great but he had one issue with his visit. The oil gauge was dropping indicating low oil and the mechanic replaced the senders switch but the same thing was happening even before he left the parking lot. He informed the person at the front desk and was told to talk to the mechanic. The mechanic told Ben to go on Amazon and order the speedometer head and install this himself. Ben paid $100 for the switch he replaced and wondered if the mechanic replaced the right part. They told him they didn't even know. The front desk person was very professional and it was the mechanic he had problems with.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 09/14/2017

First we would like to thank you for your business.   My staff has reached out to you and has informed me the issues have been resolved.   Thank you for the  opportunity to correct the issue.   We will send you a re rate opportunity.

Thank you again for your business.  You can alway call or stop by and speak with me directly should you have any other concerns.

Harry Bergner
President

National Auto Service
Harry B., President from National Auto Service responded on 09/14/2017

did you get our re rate request?

National Auto Service
CB
COLIN B.
Hudson, FL
Kia Soul
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ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2016
Owner proves customer service is priority
An owner who speaks directly to the customer, and owns mistakes, owns the kind of place I can respect and spend my money.
Recommended
Original Review
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/28/2016
Good service, lying service desk equals no return
Service manager refused my coupon, overcharged for an oil change that was on the coupon, and lied about seeing coupon when he physically handed it back to me and then took my keys for the car. The oil change was done in quick fashion
Harry B., President from National Auto Service responded on 10/29/2016

First thank you for your business.   I can assure you as the owner this is not how I expect my staff to conduct business at all..   I will personally call you early this coming week and fix this with you.   Regardless of the circumstances I expect every customer to leave happy.   Please look forward to my call Monday or Tuesday Morning to get this resolved

Sincerely
Harry Bergner
President

National Auto Service
Harry B., President from National Auto Service responded on 11/08/2016

Thank you for the re rating.  I do appreciate it, we do take pride in our service.  We always will stand behind what we do and if we make a mistake we will make it right.

Thanks Again

Harry Bergner

President

National Auto Service
GG
GIL G.
Hudson, FL
GMC Acadia
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ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2016
2012 GMC Acadia re-review
This is a re-review of my previous 2012 GMC Acardia which I submitted a less than glowing comments regarding the repair of the car's AC. As I reported in my first the AC failed after two days however, two days later it began working again and has been working great since then. After bringing it back to have it checked National determined that there must have been a temporary blockage probably from a piece of debris. The folks at National were very friendly and competent on this return visit and I consider them to be highly reputable.
Recommended
Original Review
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/15/2016
2012 GMC Acadia
Not good, the AC broke again two days after it was repaired.
Harry B., President from National Auto Service responded on 07/15/2016

Please do bring it back everything we do has a 2 year warranty no questions asked...  Please give us a call or just  bring it back it right away .  We stand behind everything we do please do bring it back asap.   Parts sometimes parts go bad give us the opportunity to fix it for you. We had no knowledge that the repair had failed.  I will instruct the manager to call you to arrange to get you in.

Harry Bergner

President

National Auto Service
Harry B., President from National Auto Service responded on 07/18/2016

In our phone conversations with you we understand your a/c is now working fine.  We would still like to see your vehicle for a recheck again at no cost to you....

Harry Bergner

National Auto Service
WC
WILLIAM C.
New Port Richey, FL
Nissan Quest
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ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2016
good place for oil change
Great people to do business with, they took my car on time and the work was done very quickly. I'm very satisfied with the service.
Recommended
Original Review
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/10/2016
good place for oil change
I had my car there several times for an oil change, I always used the coupon for the special price, around $16.99 included tire rotation, this time they double my price and I was told, the coupon didn't apply for this special price, I was very surprise, I guess is time to go to a different location for oil change, so many places around to do an oil change under $20.00.
Harry B., President from National Auto Service responded on 06/13/2016

Hi William    I am sure this was a simple miss understanding as we have a new store manager.  I will see to him getting a little more training as to coupons and how to apply them..   

Harry Bergner
President

National Auto Service
Harry B., President from National Auto Service responded on 06/14/2016

Thank you very much William!

Harry Bergner
President

National Auto Service
GH
GARY H.
Hudson, FL
Chrysler 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Service mgr. Was very helpful working with my warranty company to replace my alternator.
Worked with my warranty company to get my alternator replaced.
Recommended
CM
Carol M.
Port Richey, FL
Kia Soul
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Carol said if they weren't so good she would go elsewhere, she is satisfied with their service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 06/21/2018

Thank you for your business we do appreciate it very much.   Keep in mind you can always find us on Facebook for information and specials.

Thanks Again

Harry Bergner 
President

National Auto Service
RK
RICHARD K.
Port Richey, FL
GMC Sonoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018
Just stopped in passing with a question, Kevin took care of me right away and gave me cost of repair,
They took my truck in right away, even though they had others they were working on. Located the issues and gave me a future estimate to repair. Don't think it took more than 20 minutes. He also set up an account in his computer so I could log on from home to follow service. No pressure, put things back together and sent me on my way. No charge.Thank you as I had an appointment to make. I will return for service.
Recommended
Harry B., President from National Auto Service responded on 06/21/2018

Thank you for your business we do appreciate it very much.  Also thank you for taking the time to review our company.    You can always find us on Facebook for information and specials.

Harry Bergner 
President

National Auto Service
CS
Carlton S.
New Port Richey, FL
Dodge Ram Wagon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Carlton said the staff is very nice and very accommodating.
Recommended
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 06/19/2018

Thank you for your business we do appreciate it very much..   You can always find us on Facebook for information and specials


Thank you 
Harry Bergner
President

National Auto Service
MG
Milo G.
Hudson, FL
Chevrolet Tahoe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2018 Category: Service
Milo said that he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 06/19/2018

Thank you for your business we do appreciate it very much.   
Also thank you for taking the time to review our company.

Harry Bergner
President

National Auto Service
JI
Jeff I.
Port Richey, FL
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Jeff said the staff did excellent work.
Recommended
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 06/14/2018

Thank you for your business we do appreciate it very much.   Also thank you for taking the time to review our company.   You can always find us on Facebook for information and specials.

Harry Bergner
President

National Auto Service
AK
Annette K.
Hudson, FL
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Spoke with Annette's Son. He said they would recommend the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 06/12/2018

Thank you for your business we do appreciate it very much!    You can always find us n Facebook for information and specials..

Harry Bergner
President

National Auto Service
HT
Helmut T.
Hudson, FL
Lincoln MKX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Helmut said she was happy with everything at the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 06/12/2018

Thank you for your business we do appreciate it very much.   You can always find us on Facebook for information and specials.

Harry Bergner
President

National Auto Service
AC
Achim C.
Riverview, FL
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Achim said the service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 06/12/2018

Thank you for your business we do appreciate it very much!   You can always find us on Facebook for information and specials.

Harry Bergner
President 

National Auto Service
PH
paul h.
New Port Richey, FL
Chevrolet Silverado SS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
Motor home service
Took my motor home in for oil change on engine and on generator. Not National’s normal customer, but job was performed professionally and timely and reasonably priced. Would recommend.
Recommended
Harry B., President from National Auto Service responded on 06/14/2018

Thank you for your business we do appreciate it very much.     Hope we can help you in the future with any other repair need you may have.  

Thanks again!

Harry Bergner
President

National Auto Service
Anonymous avatar
Verified Customer
Hudson, FL
Volkswagen Jetta Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018
Quick service....in/out as expected
Had to get a flat tire repaired and there are so few centers that do an internal patch....all of the tire dealers will not patch but will only sell a new tire...great option to repair not replace...
Recommended
Harry B., President from National Auto Service responded on 05/29/2018

Thank you for your business we do appreciate it very much.  Come by and see us when you need anything automotive related you will find the same friendly service always.

Harry Bergner
President

National Auto Service
SC
Sean C.
Spring Hill, FL
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Sean said the job was done by the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 05/29/2018

Thank you for your business we appreciate it very much.  Also thanks for taking the time to review our company.

Harry Bergner
President

National Auto Service
GW
Gary W.
New Port Richey, FL
Chevrolet Spark
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Gary said he has been to the business before, the staff are friendly, and they give good service that is reasonably priced.
Recommended
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 05/29/2018

Thank you for your business we appreciate it very much.  Also thank you for taking the time to review our company.

Harry Bergner
President

National Auto Service
HR
Henry R.
Port Richey, FL
Ford Explorer Sport Trac
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Henry said they were great.
Recommended
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 06/14/2018

Thank you for your business we do appreciate it very much!   You can always find us on Facebook for information and specials.

Harry Bergner
President

National Auto Service
PJ
Pablo J.
Largo, FL
Chevrolet Corvette
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Pablo said they are awesome. The manager was excellent.
Recommended
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 05/29/2018

Thank you for your business we appreciate it very much!

Harry Bergner
President

National Auto Service