Business Solutions
English Español
SureCritic / Hyundai Dealer / Paramount Hyundai of Valdese
business image

Paramount Hyundai of Valdese

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,080 Reviews)
81
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
83%
4 stars
8%
3 stars
3%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
36
Total ReScores™
4.4
ReScore™ Average
81
Net Promoter Score ®

Business Details

About

Paramount Hyundai is conveniently located in Valdese, NC. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Paramount Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Paramount Hyundai is conveniently located in Valdese, NC. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Paramount Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(828) 874-2161
Open
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
101 Malcolm Blvd. Valdese, NC 28690
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,080 Reviews)
Write a Review
Recent Reviews
KM
gravatar
Kevin M.
Marion, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/20/2024
0
Category: Service
Terrible sales experience!
I found the Sante Fe in the trim level and color I was looking for on the lot in Valdese. After some haggling back and forth over the price we agreed and submitted a credit app. The application was approved and we arranged a time the following day to come sign the paperwork and pick up the car. Upon arriving at the dealership we were told the car was still in the detail shop and would be out soon. When they pulled
It around for delivery the car looked awful! There were water spots all over the matte finish. When I mentioned this to the sales manager he said he would send it back to the clean up shop and have them fix it. Prior to this I saw one of the salesmen "scrubbing " the stains with a towel and window cleaner, which I have read is a big no-no for matte paint. The car was taken across the road to the clean up shop. After 30 minutes or so I walked over to check on the progress. The guy working on it told me it would take quite a while to try and remove them all. I informed the salesman I wasn't interested in purchasing a new car that looked as bad as this one does and if they could fix it without destroying the matte finish I would still be interested. 5 days later I received a message from the salesperson that it was fixed. I asked when we could come back to look at it and he told me never mind, the sales manager had backed out of the deal since they were going to be losing almost $4,000! I realize the sales quote wasn't signed but this is a pretty crappy way to run a dealership if you ask me!!
TC
gravatar
Tyron C.
Lenoir, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/26/2022
0
Category: Service
Bad dealership
THIS PLACE IS THE LAST PLACE I WOULD EVER GET A CAR FROM!!!!! They will have you think your getting the car sign paper work and tell you the deal never went thru!!!!! Caution never GO THERE!!!!!!!!! Good credit or bad credit trust me….
AH
gravatar
April H.
Valdese, NC
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Great
Jason was great
ES
gravatar
Edward S.
Morganton, NC
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
89
Yes
Verified Customer
Connelly Springs, NC
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service!
My first visit to Paramount Hyundai and I will be going back. You get the feeling of professionalism when you walk in the door. My service person helping me with my car did a great job, and was very knowledgeable. They really do appreciate your business here, and I will be back.
DAVID W. from Paramount Hyundai of Valdese responded on 02/11/2022 01:04 PM

We are glad to have you as a part of the Paramount family, and we hope we can work with you in the future. Please do not hesitate to reach out to myself or our service team if we can be of any assistance!

David Walling
Service Manager
dwalling@paramountauto.com
(828)874-2161

Verified Customer
Greensboro, NC
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Best Car Service
Paramount Hyundai took a stressful situation and made my day much easier. I travel for work and was in desperate need to get my car serviced immediately. I was able to drop my car off an hour before it was scheduled so that I wouldn’t miss work, and picking my car up at the end of the day was made so easy. Everyone was so nice here. I hope that I will be in this area the next time that I need service done to my car.
DAVID W. from Paramount Hyundai of Valdese responded on 02/02/2022 06:18 AM

Thank you for your 5 star review! We strive to provide excellent customer service and I am happy to hear that you had a great experience! Please do not hesistate to reach out if myself or our service team can be of any assistance! 

David Walling
Service Manager
dwalling@paramountauto.com
(828)874-2161

JF
gravatar
Johnny F.
Valdese, NC
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
car inspection
scheduled to have car inspected
DAVID W. from Paramount Hyundai of Valdese responded on 01/25/2022 10:46 AM

Thank you for taking the time to complete an amazing review for our service department! I am happy to hear that you had a great experience with us, and we look forward to seeing you for your next service visit! Thank you again for being a part of the Paramount family!

David Walling
Service Manager
dwalling@paramountauto.com
(828)874-2161

DH
gravatar
David H.
Rutherfordton, NC
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome people awesome products
Service Advisor David is Amazing!!! My only go to Service Guy!!!
DAVID W. from Paramount Hyundai of Valdese responded on 01/25/2022 10:45 AM

Thank you for taking the time to complete this survey! We are happy to hear you had a 5 star experience here at Paramount Hyundai in Valdese! Thank you for being a part of the Paramount family!

David Walling
Service Manager
dwalling@paramountauto.com
(828)874-2161

Verified Customer
Old Fort, NC
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
Service Type: Repair
verified customerVerified Customer
6
Category: Service
Service
Service was done quickly and professionally.
DAVID W. from Paramount Hyundai of Valdese responded on 01/04/2022 07:07 AM

Thank you for taking the time to complete this survey for our service department, I am happy to hear that you had a great experience! Welcome to the Paramount family, and we look forward to seeing you again!

David Walling
Service Manager
dwalling@paramountauto.com
(828)874-2161

RS
gravatar
Rick S.
Morganton, NC
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Recall
I recently took my 2015 Sonata in for a recall. The personnel there are friendly and courteous. My car was taken care of and returned in no time.
DAVID W. from Paramount Hyundai of Valdese responded on 01/04/2022 07:06 AM

Thank you for taking the time to complete an amazing review for our service department! I am happy to hear that you had a great experience with us, and we look forward to seeing you for your next service visit! Thank you again for being a part of the Paramount family! 

David Walling
Service Manager
dwalling@paramountauto.com
(828)874-2161

AH
gravatar
Ashli H.
Hudson, NC
2021 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/31/2021
Service Type: Repair
verified customerVerified Customer
2
Category: Service
Problem not resolved after twice there
I took my car here twice, a total of 8-9 days, and still have a brand new car that is doing stuff it shouldnt be and posing a risk for being in a accident. I feel as if my concerns where brush off because "its a new car nothings wrong with it". Its not normal for a car to have the engine turn on and off while going through intersections, its not normal for my RPMs to go up but yet my car NOT GO ANYWHERE. This is a HUGE hazard for me to be in an accident. Im terrible to drive this car, especially with my children in the car. This shouldn't be an issue for a 2021 brand new car I've had for less than 6 months.
NH
gravatar
Nina H.
Morganton, NC
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional Service
As always, Paramount Ford/Hyundai in Valdese never disappoints. Excellent service from start to finish.
DAVID W. from Paramount Hyundai of Valdese responded on 12/30/2021 11:19 AM

Thank you for your 5 star review! We are always happy to hear you had a great experience here at Paramount Hyundai! Please do not hesitate to reach out if we can be of any assistance!

David Walling
Service Manager
dwalling@paramountauto.com
(828)874-2161

Verified Customer
Morganton, NC
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quick and efficient service!
David Harmon- Service Advisor was pleasant and knowledgeable about process of work. Offered added advice and provided quality suggestions and feedback.
DAVID W. from Paramount Hyundai of Valdese responded on 12/30/2021 11:17 AM

Thank you for taking the time to complete an amazing review for our service department! I am happy to hear that you had a great experience with us, and we look forward to seeing you for your next service visit! Thank you again for being a part of the Paramount family! 

David Walling
Service Manager
dwalling@paramountauto.com
(828)874-2161

DS
gravatar
Diane S.
Morganton, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2021
10
Category: Service
Best combination: Honest, professional, no-pressure sales plus skilled mechanics
Honest, professional, no pressure sales. Taylar is the salesperson to give you as many facts as you need, is as transparent with the process as possible. The finance manager Michael sat through two hours of questions and maintained his pleasant and professional composure, and did not pretend to know all the answers, just telling me to find them. At the end of the process (a lease) I felt confident in my decision, reinforced by meeting Clay in the service department, who assured me that the head mechanic had been there 12 years (remarkable for a dealership) who took pride in the quality of their service.
DAVID W. from Paramount Hyundai of Valdese responded on 12/20/2021 11:45 AM

Thank you for taking the time to complete an amazing review for our service department! I am happy to hear that you had a great experience with us, and we look forward to seeing you for your next service visit! Thank you again for being a part of the Paramount family!

David Walling
Service Manager
dwalling@paramountauto.com
(828)874-2161

NH
gravatar
Nina H.
Morganton, NC
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional Service
I have always received exceptional service at Paramount Hyundai in Valdese. From the sales staff to service advisors and technicians, all are professional and go out of their way to make sure you’re satisfied.
DAVID W. from Paramount Hyundai of Valdese responded on 12/15/2021 05:46 AM

Thank you for your 5 star review! We strive to provide excellent customer service and I am happy to hear that you had a great experience! Please do not hesistate to reach out if myself or our service team can be of any assistance! 

David Walling
Service Manager
dwalling@paramountauto.com
(828)874-2161

Businesses Near You
Town & Country Tire
95
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(835 Reviews)
Auto Master Of Hickory
95
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(362 Reviews)
Auto Fitness Center
96
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(2,135 Reviews)
Mike Johnson's Collision Center
74
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(37 Reviews)
Street Source Auto
92
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(437 Reviews)
Vehicle Reviews
vehicle image
2026 IONIQ 9
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(3)
vehicle image
2025 Elantra
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(661)
vehicle image
2025 Elantra Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(126)
vehicle image
2025 Elantra N
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(99)
vehicle image
2025 IONIQ 5
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(297)
vehicle image
2025 IONIQ 5 N
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(30)
vehicle image
2025 IONIQ 6
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(212)
vehicle image
2025 Kona
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(692)
vehicle image
2025 Kona Electric
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(58)
vehicle image
2025 Palisade
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1173)
vehicle image
2025 Santa Cruz
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(451)
vehicle image
2025 Santa Fe
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(832)
vehicle image
2025 Santa Fe Hybrid
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(606)
vehicle image
2025 Sonata
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(202)
vehicle image
2025 Sonata Hybrid
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(188)
vehicle image
2025 Tucson
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(1663)
vehicle image
2025 Tucson Hybrid
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(966)
vehicle image
2025 Tucson Plug-In Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(37)
vehicle image
2025 Venue
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(216)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.